Sitel Group has found that more than four in five Americans think brands could do more to prevent customer service …
TechBytes with Jeff Gallino, CTO at CallMiner
Tell us about your role and the team/technology you handle at CallMiner. As Co-Founder and CTO at CallMiner, I oversee …
DataRobot and CallMiner Partner to Accelerate AI Capabilities
Partnership to drive successful deployment of AI across enterprises to enhance customer experience DataRobot, the leader in enterprise AI, and …
Teleperformance Groups ‘Praxidia Knowledge Services’ partners with CallMiner to launch TP Interact – a Comprehensive Interaction Analytics Solution
Eleperformance Groups ‘Praxidia Knowledge Services’ Partners with CallMiner to Launch TP Interact – a Comprehensive Interaction Analytics Solution Praxidia Knowledge …
CallMiner Visualize Powered by Tableau Enriches Speech Analytics Insight with Graphical Impact
CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka, announced the launch of Eureka Visualize for …
CallMiner Achieves Another Record Net Promoter Score (NPS) of 59 in 2018, Marking Third Consecutive Year of Score Improvement
CallMiner Dedication to Customer Satisfaction Through Training, Support, and Community for Customer Engagement Analytics Professionals Reflected in Highest NNP Score …
CallMiner Updates Real-Time Speech Analytics Platform – Improving Scalability, Speed to Insight, and Integration with Existing Agent Desktops and Workflows
Eureka Alert Provides Next Generation Automated Monitoring, Redaction, & Alerting CallMiner, a leading platform provider of award-winning speech and customer engagement analytics, …
New Research Finds Not Valuing Customers Leads to $136 Billion Switching Epidemic
Communications Suppliers, Banks and Property Insurance Lead Customer Churn Risk in the CallMiner Index New research released by CallMiner, the leading …
Sekure Merchant Deploys CallMiner Speech Analytics via Five9 to Boost Sales Conversions
Sekure Merchant Solutions Selected CallMiner Eureka for the Data-Driven Insight Available from 100% Monitoring of Agent Interactions for Automated Quality …