CallMiner

The CallMiner Conversation Analytics Platform recognized among industry-leading solutions driving contact center and customer experience excellence CallMiner, the leading provider of conversation analytics to drive business…
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HITRUST CSF Certification validates CallMiner is committed to meeting key regulations and protecting sensitive information CallMiner, the leading provider of conversation analytics to drive business improvement, announced that its HITRUST…
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Acquisition expands CallMiner’s technology footprint, enhances its product portfolio, and enables audio and screen capture use cases beyond the contact center CallMiner, a leading provider of conversation analytics to drive…
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Microsoft Azure Speech to Text customers can easily procure and deploy CallMiner as an out-of-the-box solution using Azure credits for faster time to value CallMiner, a leading provider of conversation analytics to drive…
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Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has expanded its partnership with conversation analytics leader CallMiner. The integration helps brands improve…
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Hi Jeff, please tell us about your current role and the technology you handle at CallMiner. As the CTO of CallMiner, I oversee research, language development, and future product direction. CallMiner has come a long way since I founded…
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CallMiner, the leading provider of speech and customer interaction analytics, announced that African Bank has selected the CallMiner Eureka platform to better extract and operationalize insights from voice-based customer interactions.…
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CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, announced a partnership with NTT TechnoCross to provide speech analytics in Japan. CallMiner will use the NTT speech to text…
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CallMiner, the leading provider of speech and customer interaction analytics, announced the release of the CallMiner Continuum Maturity Model, a first-of-its-kind framework that helps organizations assess their use of engagement analytics…
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Partnership Elevates CX and Quality Management by Automating Actions based on Conversational Insight CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, announced today a partnership…
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Only 16% of consumers said brands handled call volumes and service requests exceptionally well, according to new CallMiner study CallMiner, the leading provider of speech and customer engagement interaction analytics, released a new…
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Interactive event will feature industry experts on customer engagement trends, contact center agility, behavioral intelligence and more CallMiner, the leading provider of speech and customer engagement interaction analytics, announced the…
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User-friendly Illuminate feature leverages machine learning to quickly and easily extract insights, intelligence and meaning from customer interactions CallMiner, the leading provider of speech and customer engagement interaction…
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Tech marketing veteran joins CallMiner to help organizations accelerate business performance improvement fueled by customer interaction analytics CallMiner, the leading provider of artificial intelligence-fueled speech and customer…
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Poor service and emotional factors force customers to churn, costing U.S. providers an estimated $168 billion per year Despite the proliferation of self-service options, phone-based customer support remains the most popular and critical…
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CallMiner Analytics Rapid Evaluation (C.A.R.E) assessment analyzes contact center data to uncover shareable insight on how COVID-19 is impacting business operations CallMiner, the leading provider of artificial intelligence (AI)-fueled…
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Engagement Optimization community ignites crowdsourced support and innovation for COVID-19 contact centre impact A growing number of CallMiner customers – which include some of the world’s largest brands, financial institutions,…
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New customers, funding and top customer satisfaction set the stage for another decade of growth, innovation and market leadership CallMiner, the leading provider of artificial intelligence (AI)-fueled speech and customer interaction…
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Sitel Group has found that more than four in five Americans think brands could do more to prevent customer service fraud and one in four don't trust that brands are handling their personal information securely Half (46%) of Americans admit…
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