chatbot

This whitepaper guides enterprises through budgeting, pricing models, and average costs for a successful chatbot or virtual agent Creative Virtual, a world leader in conversational AI for customer and employee engagement,…
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Comm100, a global provider of omnichannel customer engagement solutions that connect brands with their customers, today announced its newest free solution: Task Bot. Task Bot gives small businesses an efficient way to offer a fully…
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With the conversational AI of SAS Viya, the Identity Theft Resource Center can quickly help fraud victims VIRTUAL SAS GLOBAL FORUM 2021 -- Facing increased demand for real-time and personalized digital experiences, organizations are…
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Increased use of chatbots and customer support software driven by post-pandemic business expansion and improvements in AI-powered automation Solvvy, the next-gen chatbot and automation solution for customer support, saw triple-digit growth…
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Optimizes Customer Effort Score on the entire support service process that goes through multiple channels transcosmos inc. hereby announces that the company will release "CESMO," its research and analytics service that constantly evaluates…
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Ada Enables Scalable, Personalized, and Automated Customer Experiences at Scale Ada, the market leader in Automated Customer Experience (ACX), announced that its conversational AI chatbot is now available in the Salesforce AppExchange, a…
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Adding "Quality Control Platform" and "AI defender," the solution further improves & enhances customer service quality with its 5 features transcosmos inc. is pleased to announce that the company has released "transpeech2.0," the…
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Customers can now simplify and enhance customer experience with Mindsay’s Customer Service automation solution Mindsay announced the launch of its Customer Service Chatbot on Salesforce AppExchange, empowering companies to automate and…
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Pipedrive, the leading CRM for sales teams, announced the launch of LeadBooster, a comprehensive new lead generation and management toolset. Fully integrated into the Pipedrive platform, LeadBooster includes Prospector, which gives users…
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Customer Engagement Hubs, Customer Service Analytics, Voice of the Customer, Chatbots and Virtual Customer Assistants are Gaining Significant Attention in Optimizing the Service Experience Customer service and support leaders must…
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Customer engagement and VoC technology leader enables companies to measure service performance across channels Astute, Inc., a leading end-to-end customer engagement platform, announced the release of Interaction Experience, a new survey…
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Businesses can now easily build their own AI-powered conversations Massively.ai is thrilled to announce the launch of the newest product built off Massively’s patented Conversational Marketing platform – MAT by Massively, which aims to…
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Solvvy, the next-gen chatbot platform, announced the successful completion of its Service Organization Control (SOC) 2 Type 1 examination with zero exceptions. This independent audit conducted by Linford & Company validates that…
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Mindsay's conversational automation platform combined with Sabre's industry-leading GDS technology allows travel brands to automate and enhance customer service Mindsay, the leader in conversational AI for the travel industry, and Sabre…
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Workday Adaptive Planning to Run on Microsoft Azure Cloud Workday on Microsoft Teams, Microsoft Azure Active Directory to Create Greater Integrated Customer Experience Microsoft and Workday Inc. announced a strategic partnership…
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Solvvy, the leader in conversational customer experience, unveiled its "Conversational Concierge," a Next-Gen Chatbot Platform with a beautifully redesigned experience that allows top brands to effortlessly deliver intelligent,…
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Reply is the first acquisition for Kustomer, reinforcing Kustomer's commitment to AI and machine learning capabilities throughout the customer journey. With Reply, Kustomer will now offer enhanced chatbot and deflection capabilities through…
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Syncsort today announced that the company has been named a Leader in the IDC MarketScape: Worldwide Customer Communications Management 2020 Vendor Assessment. “Our position as a Leader in this IDC MarketScape evaluation validates the…
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Divurgent deploys solution to streamline and automate support in a fully virtual capacity to keep organizations up and running during COVID-19 crisis Divurgent, an international IT consulting company, announced that it has launched a…
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