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Microsoft, Workday Announce Strategic Partnership to Accelerate Planning for Today’s World

Workday Adaptive Planning to Run on Microsoft Azure Cloud Workday on Microsoft Teams, Microsoft Azure Active Directory to Create Greater Integrated Customer Experience Microsoft and Workday Inc. announced a strategic partnership prioritizing enterprise planning in the cloud and expanding the business solutions customers can use to better optimize their everyday work. Through this partnership, Workday customers will also be able to run Workday Adaptive Planning on the Microsoft Azure cloud. Further, Microsoft will adopt…

Solvvy Introduces the Conversational Concierge, the Next-Gen Chatbot Platform that Delivers Brilliant Customer Experiences

Solvvy, the leader in conversational customer experience, unveiled its "Conversational Concierge," a Next-Gen Chatbot Platform with a beautifully redesigned experience that allows top brands to effortlessly deliver intelligent, personalized, on-brand support to customers across channels. Businesses who deploy Solvvy provide their customers with a conversational experience which 'traditional' chatbots fail to achieve, with powerful out of the box capabilities that deliver outstanding ROI. "There are a number of…

Kustomer Acquires Automation Technology Company Reply.ai, Accelerating Kustomer IQ’s Intelligence Platform To Help Companies…

Reply is the first acquisition for Kustomer, reinforcing Kustomer's commitment to AI and machine learning capabilities throughout the customer journey. With Reply, Kustomer will now offer enhanced chatbot and deflection capabilities through its customer service platform Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced today it has signed an agreement to acquire Reply.ai, a customer service automation company founded in 2016 that helps companies…

Syncsort Named a Leader in IDC MarketScape: Worldwide Customer Communications Management 2020 Vendor Assessment

Syncsort today announced that the company has been named a Leader in the IDC MarketScape: Worldwide Customer Communications Management 2020 Vendor Assessment. “Our position as a Leader in this IDC MarketScape evaluation validates the proven capabilities within our EngageOne suite of products to create scalable and data-driven solutions that can be delivered through modern platforms, in real-time.” “In light of recent events around the world, the ability to quickly, effectively and accurately communicate with consumers…

Divurgent Introduces TOBIAS, AI-powered Chatbot as Part of Virtual Support Solutions

Divurgent deploys solution to streamline and automate support in a fully virtual capacity to keep organizations up and running during COVID-19 crisis Divurgent, an international IT consulting company, announced that it has launched a fully virtual end user support solution that enables chat, audio, screen sharing, and video connectivity with experienced agents. The solution features an AI-enabled chatbot, TOBIAS (Technology Operations Business Information Artificial System), who answers basic questions, triages issues,…

What Makes a Great Chatbot Personality?

In one of our MarTech Interviews, a CEO of AI start-up company told me how she wishes to name her various Chatbot applications on the F.R.I.E.N.D.S. cast. Google Assistant, Alexa, Cortana, Siri, Watson, Pepper, and Einstein are popular chatbots we know about. It's not as hard as it may sound to choose a name for Chatbot, or, is it? If your chatbot works and has a 'name that sticks', giving it a personality test would be great. While reviewing chatbots, I follow the NBV test. N- Name B- Behavior V- Voice…

Daily MarTech Roundup: Latest News, Insights, Funding and Updates

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Adobe, Brainshark, Baidu, Swimlane, Okta,  and Astute. Adobe Unveils First Digital Econo my Index Adobe unveiled the Adobe Digital Economy Index, the first real-time barometer of the digital economy, which analyzes trillions of online transactions across 100 million product SKUs in 18 product categories. Growing at a faster pace than the economy as a whole, the digital economy has…

ClouDhiti Launches AI Apps to Empower SMBs with AI

ClouDhiti announces the launch of its AI Apps with the aim to empower online retailers, especially small and medium businesses (SMBs), with AI capabilities. With these five new apps, all available on the ClouDhiti Marketplace, SMBs don't have to hire expensive technical developers or buy software that they don't understand nor know how to operate. Shopify Store AI Analytics One of the five new AI Apps generally available on the ClouDhiti Marketplace is the AI Chatbot App. The AI Chatbots are…

Astute’s Self-Service Chatbot Complies with Digital Accessibility Guidelines

Customer experience software company Astute is one of the first to offer a fully compliant self-service chatbot to help companies reduce risk and serve all customers with improved online experience Astute is excited to announce that Astute Bot – a digital customer self-service chatbot used by some of the world’s largest B2C companies – is digitally accessible for consumers with disabilities. As one of the first accessible chatbots in the market, Astute Bot achieved a level of “Supports,” the highest level of conformance,…

Alterra.ai and Mymo Launch a Chatbot That Can Answer Questions on the Coronavirus Outbreak

The COVID Q&A bot answers questions on the coronavirus symptoms, prevention, and treatment, among other things. It helps people concerned about the coronavirus outbreak to quickly get answers to their burning questions. Marketing Technology News: Tacton Visualization Empowers Customers to See and Interact with Customized Products in Real-Time The bot relies on the information from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). The bot is available to medical…

For Excellent CX, Sync Your Business and IT Teams

Back in 2016, Gartner predicted that CMOs would soon outspend CIOs on technology. As Gartner Research VP Jake Sorofman stated, “This is an important finding. It suggests that Marketing Technology, once a relatively narrow and specialized adjunct to enterprise IT, is now garnering investment nearly equivalent to the core systems that run the business. Customer preferences and behaviors have changed, and buying journeys are increasingly self-directed and digitally led.” Chief Marketing Officers, along with Customer…

Khoros Announces the Launch of Khoros Bot to Improve Agent Efficiency and Customer Satisfaction

New solution will integrate with messaging channels and facilitate better care engagement Khoros, the global leader in customer engagement software, announced the launch of Khoros Bot, a new chatbot technology to create better experiences for customers and agents. Khoros Bot is an addition to Khoros Care — an intelligent solution to help brands serve and resolve customers’ needs on their digital channel of choice — and further extends the company’s leadership in automation and AI strategy. Customer Service and Contact…

Build a Framework for Journey Measurement

Most companies now know that customer experience is the main driver of business performance, so modern brands are putting their customers at the heart of everything they do. CX has become the main battleground for competition, and organizations aren’t keeping the purse strings tight when it comes to experience spending — IDC reports that this year, worldwide spending on CX technologies will reach a whopping $508 billion. That upward trajectory isn’t likely to abate any time soon, either. IDC expects CX tech spending to…

These 5 Trends Will Dominate Online Shopping in 2020

By the end of 2019, the total value of eCommerce retail sales could reach $3.4 trillion, closing a decade of steady growth. The online shopping landscape has developed massively to provide a constantly better experience for shoppers. And with the ever-growing consumer demands, novel technologies, and fresh practices, maybe the best is yet to come. The only way to stay ahead of the curve is by keeping an eye on the latest trends. So, what should eCommerce retailers focus on to welcome the new decade in all its glory? 1.…

8 Truly Innovative Strategies to Generate Leads from Your Business Website

A website creates those first few precious impressions on potential customers. It’s at the heart of any digital marketing activity and a key touch-point for a business to start a conversation with its audience. Many marketers struggle to get leads from this essential online marketing channel. In a dynamic business environment, it’s critical to work on implementing the latest lead generation tools and strategies on your business website. Wondering how it all works? Here are some unique and productive ways to turn your…

Retail’s Future Lies in Robotic Process Automation

The retail sector is going through a monumental transformation. The deepening high street crisis is placing huge pressure to keep customers coming through the doors – while increasing back-office efficiencies to cut costs. Automation in the Workplace RPA is growing fast: Gartner Inc. predicts that by the end of 2022, 85% of large and very large organizations will have adopted some form of RPA. That’s because RPA offers not just productivity benefits, but also a reduction in error rates and huge processing capability. It…

Ada Transforming Customer Service Industry with Disruptive Automation-First Strategy

Transforming Customer Service from Cost Center to Profit Center Leads to Triple Digit Revenue Growth; Positions Company for Explosive 2020 Ada, the market leader for Automated Customer Experience (ACX), is disrupting the customer service sector with a fundamentally new approach that brings an automation first strategy to drive cost savings and improved CSAT. Ada replicates manual behavior with machine learning freeing up expensive agents to pursue more meaningful, urgent tasks on behalf of customers. With Ada’s…

Astute Business Solutions Launches Zero Cost PeopleSoft Migration to Oracle Cloud

PeopleSoft customers can take advantage of this limited-time offer to lift and shift their PeopleSoft FSCM, HCM, and CS applications to Oracle Cloud Infrastructure free of charge with a qualifying Managed Services Agreement Astute Business Solutions announces an industry-first Zero Cost Migration Service of PeopleSoft applications to Oracle Cloud Infrastructure (OCI). Astute is a leading provider of Oracle Cloud Infrastructure, Oracle Analytics Cloud, Oracle Digital Assistant/Chatbot Services and Solutions and is a Gold…

Appy Pie to Launch Design Studio for Small Businesses in 2020

Appy Pie is all set to make 2020 big for small businesses and is working towards bringing a smart and DIY design solution. Graphic design is a difficult craft to master. To excel at it, a designer must be proficient, have an eye for aesthetics and be able to afford expensive software. However, with technology evolving consistently, Appy Pie has found the perfect solution for this conundrum with its new, soon to be launched platform - Design Studio. Currently under testing, Appy Pie's Design Studio will be launched in 2020…

Appy Pie Launches Chatbot Builder for Banks to Help Them Strengthen Their Customer Relationships

Appy Pie has introduced the perfect chatbot builder for banks to help them improve their support services and connect with the customers in a better way. Appy Pie's chatbot builder allows users to create chatbots that don't need any coding. They work continuously and remain available for their users round the clock. Appy Pie's Chatbot Builder lets you build chatbots without coding, with various effective features including customized chats and designs, live agent transfer, appointment booking system and many more. Appy…