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Chatmeter

Chatmeter Launches Mobile App to Streamline Customer Engagement and Support Real Time Reputation Management

Chatmeter, the leader in local search marketing and reputation management, today announced the launch of its new mobile app. The app brings key features from the Chatmeter LocationHQ reputation management and local SEO platform to mobile devices – providing marketers with the necessary tools to optimize local brand reputation from anywhere. Marketing Technology News: Parks Associates Announces CONNECTIONS Community, a Virtual Networking and Conference Experience For the first time in the digital marketing industry,…

TechBytes with Collin Holmes, Founder and CEO at Chatmeter

How have customer sentiments evolved in the last two years? In the last two years, customer sentiment, and the analysis of it has evolved dramatically. Traditionally, a company may have conducted surveys and analyzed the feedback to gauge customer’s feelings towards the brand. This is not only time consuming, but it also provides the feedback of a very small subset of the customer base, as only ~5-15% of people take the time to respond to a survey. Those who do respond often feel extremely passionate about the brand…

Chatmeter Launches Workflow to Simplify User Review Management

New AI Technology Streamlines Process to Help National Brands and Businesses Protect Their Brand, Manage Sensitive or Inaccurate Posts Faster, Improve the Customer Experience, and Drive Greater Revenue Chatmeter, the leader in local search marketing and reputation management, launches Chatmeter’s Workflow, an all-in-one technology platform that simplifies the process of coordinating, escalating and responding to user reviews, local listing data errors and social media commentary. This all-inclusive platform was designed…

Nearly 700% Revenue Growth Drives New Hires to Leadership Team for Chatmeter

Vice President of Marketing Cynthia Sener and Vice President of Finance Kurt Klitzner Join Executive Bench at Chatmeter Chatmeter, the leader in local search marketing and reputation management, announced the appointment of Vice President of Marketing Cynthia Sener and Vice President of Finance Kurt Klitzner. Over the past three years, the company has experienced 692% revenue growth as major multi-location businesses turn to Chatmeter to improve online reputation, local SEO and sales. Under their leadership, Sener and…

Fighting Fake News Content with AI, Sentiment Analysis Tech and Machine Learning

To Fight Fakes News and Fake Reviews, Marketers Should Aim to Provide the Best Experience Possible that Helps Drive Customer Loyalty, and Prompts Customers to Generate Even More Reviews Customers and marketers are riddled with a common challenge -- how to identify fake news and fake reviews online. According to a recent article by MIT Technology Review, MIT Media Lab researchers found out that fake news about all kinds of topics spread faster than those that are accurate. Especially, false political news! Recently, BBC…

Fireside Chat with Lee Auerbach

Lee Auerbach talks about the dynamic elements driving B2B sales revenue model at Chatmeter. Know My Team Chatmeter’s sales team is around 20-strong. As most salespeople, money is the main motivator, but a large part of talent retention falls on office culture, achievement recognition, and growth. We have a small team, but the dynamic revolves around bonuses, commission, and office celebrations, whereas long-term sales are focused on promotions and seniority (and bragging rights). Tech-savvy teams I’d rate the team…