Browsing Tag

Claire Sporton

Confirmit Reveals the CX Slump; Differentiates Between CX Leaders and Laggards

The gap between CX Leaders and Laggards is widening according to the newly published State of Customer Experience 2019 report. In one of the largest global surveys of its kind, over 800 CX professionals from around the world were surveyed by Confirmit. The number of CX Leaders – programs who are receiving significantly increased investment as a result of delivering financial, cultural, and operational value – has declined. Other markers have dropped back to 2017 levels. The 2018 survey urged CX professionals to focus on…

Confirmit’s Claire Sporton Recognized as 2018 CX Impact Award Winner

Senior Vice President of Customer Experience Innovation at Confirmit Makes the List of Top Ranking CX Industry Executives Claire Sporton, Senior Vice President of Customer Experience Innovation at Confirmit, has been named a winner of the 2018 CX Impact Awards by the Customer Experience Professionals Association (CXPA). The CX Impact Awards are a part of Customer Experience (CX) Day, a global day celebrating the organizations and people who are delivering great experiences to customers. The program recognizes…

TechBytes with Claire Sporton, SVP, Customer Experience Innovation, Confirmit

Claire Sporton SVP, Customer Experience Innovation, Confirmit Technology can be used to measure the quality of both – Customer Experience and Customer Engagement. To dive deeper into the world of marketing technologies created to deliver better customer experiences along the buyer’s journey, we spoke to Claire Sporton, SVP, Customer Experience Innovation at Confirmit.Tell us about your role at Confirmit and the team/ technology you handle. I am the Senior Vice President, Customer Experience Innovation at Confirmit.…

Confirmit Promotes Claire Sporton to SVP, Customer Experience Innovation

Industry Expert Claire Sporton Expands Role to Drive the Discipline of Customer Experience Management Confirmit has announced the promotion of Claire Sporton to the role of SVP, Customer Experience Innovation. In this newly-created position, Sporton will be responsible for ensuring that the company continues to deliver the market-leading expertise and technology that businesses need to support their CX programs. Sporton has worked closely with Confirmit's clients since she joined the company in 2011, helping to…