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Clarabridge

Clarabridge Named A Leader in Customer Feedback Management Platforms Report

Earned Highest Score of All Vendors in Current Offering category, "Leads in Text Analytics and Enabling an Omnichannel View", report states Today, Clarabridge, Inc., a leading provider of Customer Experience Management (CEM) solutions for the world's top brands, was named as a Leader in The Forrester WaveTM: Customer Feedback Management Platforms, Q2 2021 report. Clarabridge received the highest score of all 12 vendors in the current offering category and earned the highest possible scores in the criteria of Speech and…

Clarabridge CX Analytics Launches AWS Contact Center Intelligence Solution

A leader in AI-powered text and speech analytics leverages Amazon Transcribe within the AWS Partner Network, enabling organizations to extract insights from calls and hundreds of other customer feedback sources in a centralized platform Clarabridge, a global leader in Customer Experience Management (CEM) for some of the world’s top brands, announced that the Clarabridge CX Analytics solution now integrates with Amazon Web Services (AWS) Contact Center Intelligence (CCI), introducing Clarabridge into the AWS Partner Network…

Clarabridge Announces Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365

Clarabridge’s omnichannel, AI-powered text analytics, integrated with Microsoft Dynamics 365 Customer Voice and Dynamics 365, enhances the customer experience Clarabridge, a global provider of Customer Experience Management (CEM) solutions for some of the world’s top brands, announced that its text and speech analytics solutions now integrate with Microsoft Dynamics 365 Customer Voice and Dynamics 365. The combined solution will enable decision-makers to utilize deeper, more comprehensive analytics across all customer…

Clarabridge Introduces Intelligent Scoring, Interaction Analytics Features

Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, today announced a series of enhancements to its analytics and engagement platform. By enhancing an organization’s ability to analyze millions of interactions, Clarabridge surfaces the actionable insights needed to make decisions in the midst of unprecedented challenges. In an ever-changing world, circumstances can evolve in an instant, and it’s not enough for companies to remain in a constant cycle of…

Clarabridge Announces C3 Europe Customer Awards and Groundbreaking Solution Updates

From leveraging social channels and using chatbots to understanding effort and emotions and extracting actionable insights, this week’s C3 Europe conference covered a number of key trends. The event was hosted by Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands. @Clarabridge congratulates all the C3 London award winners! The London-based event, which combines keynotes, interactive workshops and conference sessions, brought together customer experience…

Clarabridge Announces Support for WhatsApp Business

New Solution Empowers Businesses Using Clarabridge CX Social to Connect with Customers Quickly and Easily Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced it is an official solution provider for WhatsApp Business. Beginning with a limited availability roll out, selected brands using CX Social, a dedicated social media management product from Clarabridge, can now extend their customer service by communicating with their consumers via WhatsApp…

Clarabridge Cited as a Strong Performer in AI-Fueled Speech Analytics

Report States That Clarabridge Is “on a Tear” Citing Impressive Machine Learning Capabilities Clarabridge Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced that it has been named a Strong Performer in the Forrester Research, Inc. June 2018 report, The Forrester New Wave: AI-Fueled Speech Analytics Solutions, Q2 2018. According to Forrester, “Clarabridge is on a tear. A relative newcomer to speech analytics, Clarabridge has grown its speech analytics and…

Clarabridge Named a Leader in AI-Based Text Analytics

Report States That Clarabridge Offers A Highly Differentiated Emotion, Effort And Intent Analysis Clarabridge Inc., the leading provider of Customer Experience Management (CXM) solutions for the world’s top brands, announced that it has been named a Leader in the Forrester Research, Inc. June 2018 report, The Forrester Wave: AI-Based Text Analytics Platforms, Q2 2018. According to Forrester, Clarabridge’s solution demonstrated “the highest accuracy on an untrained demo data set among the solutions we evaluated.” The…