Browsing Tag

Cloud Communications Platform

DRUID Teams Up with Vonage to Enable AI Powered Virtual Assistants on WhatsApp

DRUID, a company specialized in developing intelligent virtual assistants (chatbots) for enterprise companies, has announced a strategic technology partnership with Vonage, a global business cloud communications leader that provides API solutions for messaging, chat, social media, video and voice apps. Through this partnership, DRUID's AI powered virtual assistants will be able to chat and respond through WhatsApp. The partnership between DRUID and Vonage was made possible due to the increasing demand for intelligent…

LendingPoint Chooses Vonage’s Unified Communications and Contact Center Solutions to Drive Growth and Transform Customer Experiences

Deal to lower costs and power connections for LendingPoint's global workforce Vonage, a global business cloud communications leader, today announced that LendingPoint, a data and technology platform provider for financial institutions, has chosen Vonage for its unified communications and contact center solutions to power all of LendingPoint's communication channels. "We're delighted to be working with an award-winning, technology company like LendingPoint. We've been watching their growth journey and are excited to see…

8×8 Contact Center Adds Secure Payment Process and Quality Management Capabilities, Wins CUSTOMER Magazine 2019 Customer Experience…

8x8, Inc., a leading integrated cloud communications platform, announced new capabilities for its 8x8 Contact Center solution as well as recognition from TMC, a global, integrated media company, which named 8x8 Contact Center as a 2019 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine. With 8x8 Contact Center, companies can significantly boost agent engagement, collaboration, and productivity. The Winter ‘20 Release delivers new features and capabilities to further help companies, including…

8×8 Names Go-To-Market Execs to Fuel Next Stage of Growth

New Chief Marketing Officer, Chief Customer Officer & Head of Commercial Sales To Build on Market Success 8x8, Inc., a leading integrated cloud communications platform, announced the appointment of Marge Breya as Executive Vice President and Chief Marketing Officer, Samuel Wilson as Chief Customer Officer and Managing Director of EMEA and Homero Salinas as Global Vice President and Head of Commercial Sales. “8x8 had a very strong quarter ending December 31 and it’s clear that the investments we’ve made this past…

8×8 Board Members Monique Bonner and Elizabeth Theophille Recognized by WomenInc. Magazine

Executives Named to 2019 Most Influential Corporate Directors List 8x8, Inc., a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform, announced that WomenInc. magazine has honored 8x8 board members Monique Bonner and Elizabeth Theophille by recognizing each executive on their 2019 list of Most Influential Corporate Directors. “They are world-class leaders with impressive expertise in their fields. I’m proud…

Twilio Expands Market Presence in France

Opens French Office and Appoints Jeremy Grinbaum to Lead Business in France Customers Galeries Lafayette, Evaneos and Heetch Join Twilio Onstage at Engage Paris to Talk About Building Innovative Customer Experiences Twilio the leading cloud communications platform, announced the expansion of its French market presence, with the opening of its first French office and the appointment of Jeremy Grinbaum as country director for France to lead the company’s expansion efforts. “Twilio has grown rapidly in France in recent…

Brazil’s Linktel Selects Pareteum Experience Cloud for Global Consumer Mobility Services

Pareteum Corporation, the rapidly growing cloud communications platform company, announced that Brazilian communications service provider Linktel will deploy the Pareteum Experience Cloud platform to deliver enhanced global mobility services to its consumers and enterprise customers. Linktel, which operates the largest commercial Wi-Fi network in Brazil, delivers service directly to the consumer market, while also providing connectivity to leading Brazilian mobile operators TIM Brazil and Nextel. End users will now…

Technology Services Industry Association Recognizes Fuze for Customer Service Excellence

Fuze Receives Support Staff Center Excellence Award for Third Year in a Row Fuze, the leading cloud communications platform provider for the modern global enterprise, announced it has achieved its status as a Certified Support Staff Excellence Center by the Technology Services Industry Association (TSIA), meeting its rigorous standards for the third year in a row. This year, Fuze demonstrated measurable improvements to the customer support experience, including a 60% improvement in overall initial response time and a…

Legos Deploys Pareteum Experience Cloud For International Expansion

Leading cloud communications platform company,  Pareteum Corporation, announced that French communications service enabler Legos has deployed the Pareteum Experience CloudTM to power international expansion of its services. The deployment forms part of a wider relationship which sees Legos joining the Experience Cloud ecosystem, providing Pareteum customers with access to Legos' carrier services in the French market. Read Also: Companies Using AI and IoT Together Catapult Ahead of Competitors Using IoT Alone Legos…

MyRepChat Announces Integration with FMG Suite

Integration Enables MyRepChat Financial Advisors to Share Fmg Suite Content with Clients with Secure Text Messaging MyRepChat, the leader in compliant texting solutions for the financial services industry, announced that it has completed an official integration with FMG Suite, the leading marketing software and services platform for financial advisors. The integration allows a MyRepChat user who has a subscription to FMG Suite to access and distribute content from the extensive FMG Suite content library to their clients…

Halfords Partners with 8×8 to Deliver Superior Customer Service

Leading British Retailer Selects 8x8 X Series to Streamline Operations and Intelligently Support More Than 4,000 Customer Service Agents and Employees 8x8, Inc., a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform, announced its partnership with Halfords, the leading British retailer of car parts, bicycles, e-bikes, and bike and vehicle services and accessories. Until now, Halfords had multiple legacy…

Spearhead Group Inc. Joins 8×8 Channel Program as Master Agent to Deliver X Series Solutions to Mid-Market and Enterprise Businesses

8x8, Inc., a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform, announced that Spearhead Group Inc. is now a Master Agent for 8x8. Spearhead is an IT consulting company that helps enterprise customers select and acquire managed IT infrastructure and telecom services. The partnership with 8x8 provides Spearhead’s agents with a competitive portfolio from 8x8’s technology platform for Unified Communications as a…

M1 Selects Pareteum Experience Cloud to Power Pan-Asian Mobility Services

Pareteum Platform to Underpin Leading Singaporean Operator's Regional Hub for Iot, Enterprise and Consumer Services Pareteum Corporation, the rapidly growing cloud communications platform company, announced that it has been selected by leading Singaporean mobile operator M1 Limited (M1) to power the expansion of mobility services across the Asia-Pacific region. M1, which is owned by Keppel Corporation and Singapore Press Holdings, will deploy Pareteum Experience Cloud™ to enable its partner brands to launch mobility…

3Cinteractive to be Acquired by UK-based Cloud Communications Provider IMImobile

3Cinteractive Corp. (3C), the leading provider of Rich Communication Services (RCS), announced it has conditionally agreed to be acquired by global communications software provider IMImobile PLC. Geographical compliments will expand market reach, while the combined products and services will enable delivery of intelligent, multichannel customer communications for leading enterprises worldwide. "We are incredibly inspired by the opportunities this new relationship unlocks for us. Together we can move faster and with more…

Smartcalls – Voximplant’s Web Service for Creating Outbound Call Campaigns – Has Now Become All-in-One Solution for Call Process Automation

Smartcalls Becomes the End-To-End Tool for Call Processing Automation That Allows Businesses to Easily Design Flexible Inbound and Outbound Call Campaigns Without Programming Voximplant, the serverless cloud communications platform and one of five finalists for the Best Application of AI at Enterprise Connect 2019, announced that a new version of Smartcalls, its popular service for easily creating and executing outbound call campaigns. New capabilities of Smartcalls make the service an all-in-one…

Twilio Expands Footprint With New Atlanta Office

Leading Cloud Communications Platform Expands East Coast Presence and Aims to Add More Than 50 Employees in Sales, HR and Engineering over the Next Few Years Twilio , the leading cloud communications platform, announced it is expanding the company’s US presence with a new office in Atlanta, Ga. Twilio expects to grow the Atlanta office to more than 50 people over the next few years, hiring for roles across the organization including sales, human resources, and engineering. The expanding presence on the East Coast reflects…

Introducing Twilio Build: A Unique Partner Program to Sail into an API-First World

Twilio Is Confident That Build Will Help Grow 1.45 Trillion Dollar Communications Industry to the Next Level Twilio, a leader in cloud communications, announced its innovative developer and API-first platform, Build. Twilio Build offers -- Unmatched market support Certification and training programs Partner success teams that support- Consulting enterprises Technological evangelists This helps organizations transform the communications industry and grow their business. Twilio launched the partner…