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Cloud Communications Platform

AVCtechnologies Announces Agreement To Buy Ribbon’s Kandy Communications Business

Kandy acquisition adds industry-leading proprietary, multi-tenant cloud communications platform Combination creates a comprehensive suite of Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), and Contact Center as a Service (CCaaS) capabilities American Virtual Cloud Technologies, Inc. and Ribbon Communications Inc.  announced they have entered into a definitive agreement for AVCtechnologies to acquire Kandy Communications, an industry-leading proprietary, multi-tenant, highly…

Kingspan Moves to the Cloud with 8×8 to Support Global Growth and Enhance Ability

Kingspan Water & Energy Limited Deploys 8x8 to Unify Communications and Customer Engagement on a Single Global Cloud-based Platform 8x8, Inc., a leading integrated cloud communications platform provider, announced that Kingspan Water and Energy Limited, a division of leading insulation and building envelope solutions provider Kingspan Group plc, has deployed 8x8 X Series to support their global growth and streamline the employee and customer experience. Founded in 1965 and headquartered in Ireland, Kingspan has grown…

AVOXI Integrates Salesforce, Dynamics and Zoho Into Their Cloud Communications Platform

AVOXI, the leading cloud communications platform specializing in contact center and virtual number solutions, recently announced their ability to integrate must-have technologies like CRM into their contact center platform. Empowering support and sales teams to provide exceptional customer interactions, AVOXI is simplifying how contact centers manage their day to day workflows. Enterprise customers can now pull in important customer information directly into their web phones, automatically log tedious tasks like call…

8×8, Inc. Appoints Samuel Wilson as Chief Financial Officer

Company Reiterates First Quarter Fiscal 2021 Guidance 8x8, Inc. , a leading integrated cloud communications platform, today announced the appointment of Samuel (Sam) Wilson to Executive Vice President and Chief Financial Officer, effective immediately. Wilson succeeds Steven Gatoff, who will remain with the company until the fall to support a seamless transition. Wilson joined 8x8 in September 2017, most recently serving as Chief Customer Officer and Managing Director of EMEA. As Chief Customer Officer, Wilson brought…

8×8 Selects GoCardless to Manage Recurring Payments Across Its Growing Global Business

GoCardless, the leading fintech for recurring payments announces that 8x8, a leading integrated cloud communications platform provider, is using GoCardless to provide direct debit as a payment method to its customers worldwide. The company joins a growing number of SaaS businesses choosing GoCardless to power their global payments. 8x8 was looking to transition its direct debit offering to an online solution that would manage payments across multiple bank debit schemes and countries, to increase their visibility within…

Work from Home: Europe’s Largest Tech Incubator, Level39, Empowers Fast-growth Startups to Work Remotely with 8×8

More than 200 Members Transitioned to Remote Working Overnight Thanks to 8x8 X Series 8x8, Inc., a leading integrated cloud communications platform provider, announced Level39, Europe's largest incubator of tech companies, has deployed the 8x8 X Series platform to improve communications and enable remote working in response to the UK COVID-19 lockdown. Work from Home: Europe’s Largest Tech Incubator, @Level39CW, Empowers Fast-growth Startups to Work Remotely with @8x8 Level39 is a community of 1,250 leaders from 200…

Network from Home with ACW Communities Free Virtual Meet-ups

Alliance of Channel Women Partners with 8x8 Video Meetings to Close Social Distance Alliance of Channel Women (ACW), a not-for-profit organization dedicated to accelerating the growth of female channel leaders in technology, today announced it has launched ACW Communities to enable ACW members to network from home. The free virtual meet-up service is made possible through a partnership with longtime ACW sponsor 8x8 Inc. (NYSE:EGHT), a leading integrated cloud communications platform, which is hosting ACW Communities using …

8×8 Program Makes Referring Cloud Communications and Contact Center Solutions to Businesses and Organizations Easier and Faster

8×8, Inc., a leading integrated cloud communications platform, today announced new enhancements to the 8×8 Referral Program that make it easier and faster for individuals to successfully refer 8×8 X Series cloud communications and 8×8 Contact Center solutions to a business or organization. .@8×8 Program Makes Referring Cloud Communications and Contact Center Solutions to Businesses and Organizations Easier and Faster The 8×8 Referral Program provides a simple process for individuals, IT consultants, technology advisors…

Pareteum Announces Agreement to Provide Mobile Network Services to Vodafone Enabler Espana S.L.

Pareteum Corporation, a cloud communications platform company, announced today that on March 26th, 2020, its European operating subsidiary entered into a procurement agreement (the "Agreement") with Vodafone Enabler Espana, S.L. ("Vodafone") pursuant to which Pareteum Europe will provide Vodafone with mobile network services.  The Agreement is a new contract for existing and future services valid until 26th of March 2022 with automatic one-year extensions unless terminated earlier.  The Agreement is expected to result in…

Protect from Home: NorthStar Home Goes to Remote Customer Engagement with 8×8

Leading Home Security and Automation Company Shifts Contact Center Agents to Work From Home Using 8x8 8x8, Inc., a leading integrated cloud communications platform, announced NorthStar Home, one of the most trusted names in home security and automation in North America, deployed the 8x8 X Series cloud communications and contact center solution to enable its contact center agents and employees to work remote in support of more than 60,000 customers nationwide. NorthStar Home, founded in 2000, is consistently reviewed as…

Pareteum to Provide Multifactor Authentication to Rakuten Viber Users

Rakuten Viber selects Pareteum Experience Cloud for enhanced secure user experience Pareteum Corporation, a cloud communications platform company, announced that it has been selected by Rakuten Viber, a leading global messaging app, to provide API-driven multifactor authentication services for an enhanced and secure end user experience. Viber, a subsidiary of Rakuten, the Tokyo-based digital services brand active in banking, ecommerce, media, and communications, is one of the most widely adopted messaging apps in the…

DRUID Teams Up with Vonage to Enable AI Powered Virtual Assistants on WhatsApp

DRUID, a company specialized in developing intelligent virtual assistants (chatbots) for enterprise companies, has announced a strategic technology partnership with Vonage, a global business cloud communications leader that provides API solutions for messaging, chat, social media, video and voice apps. Through this partnership, DRUID's AI powered virtual assistants will be able to chat and respond through WhatsApp. The partnership between DRUID and Vonage was made possible due to the increasing demand for intelligent…

LendingPoint Chooses Vonage’s Unified Communications and Contact Center Solutions to Drive Growth and Transform Customer Experiences

Deal to lower costs and power connections for LendingPoint's global workforce Vonage, a global business cloud communications leader, today announced that LendingPoint, a data and technology platform provider for financial institutions, has chosen Vonage for its unified communications and contact center solutions to power all of LendingPoint's communication channels. "We're delighted to be working with an award-winning, technology company like LendingPoint. We've been watching their growth journey and are excited to see…

8×8 Contact Center Adds Secure Payment Process and Quality Management Capabilities, Wins CUSTOMER Magazine 2019 Customer Experience…

8x8, Inc., a leading integrated cloud communications platform, announced new capabilities for its 8x8 Contact Center solution as well as recognition from TMC, a global, integrated media company, which named 8x8 Contact Center as a 2019 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine. With 8x8 Contact Center, companies can significantly boost agent engagement, collaboration, and productivity. The Winter ‘20 Release delivers new features and capabilities to further help companies, including…

8×8 Names Go-To-Market Execs to Fuel Next Stage of Growth

New Chief Marketing Officer, Chief Customer Officer & Head of Commercial Sales To Build on Market Success 8x8, Inc., a leading integrated cloud communications platform, announced the appointment of Marge Breya as Executive Vice President and Chief Marketing Officer, Samuel Wilson as Chief Customer Officer and Managing Director of EMEA and Homero Salinas as Global Vice President and Head of Commercial Sales. “8x8 had a very strong quarter ending December 31 and it’s clear that the investments we’ve made this past…

8×8 Board Members Monique Bonner and Elizabeth Theophille Recognized by WomenInc. Magazine

Executives Named to 2019 Most Influential Corporate Directors List 8x8, Inc., a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform, announced that WomenInc. magazine has honored 8x8 board members Monique Bonner and Elizabeth Theophille by recognizing each executive on their 2019 list of Most Influential Corporate Directors. “They are world-class leaders with impressive expertise in their fields. I’m proud…

Twilio Expands Market Presence in France

Opens French Office and Appoints Jeremy Grinbaum to Lead Business in France Customers Galeries Lafayette, Evaneos and Heetch Join Twilio Onstage at Engage Paris to Talk About Building Innovative Customer Experiences Twilio the leading cloud communications platform, announced the expansion of its French market presence, with the opening of its first French office and the appointment of Jeremy Grinbaum as country director for France to lead the company’s expansion efforts. “Twilio has grown rapidly in France in recent…

Brazil’s Linktel Selects Pareteum Experience Cloud for Global Consumer Mobility Services

Pareteum Corporation, the rapidly growing cloud communications platform company, announced that Brazilian communications service provider Linktel will deploy the Pareteum Experience Cloud platform to deliver enhanced global mobility services to its consumers and enterprise customers. Linktel, which operates the largest commercial Wi-Fi network in Brazil, delivers service directly to the consumer market, while also providing connectivity to leading Brazilian mobile operators TIM Brazil and Nextel. End users will now…

Technology Services Industry Association Recognizes Fuze for Customer Service Excellence

Fuze Receives Support Staff Center Excellence Award for Third Year in a Row Fuze, the leading cloud communications platform provider for the modern global enterprise, announced it has achieved its status as a Certified Support Staff Excellence Center by the Technology Services Industry Association (TSIA), meeting its rigorous standards for the third year in a row. This year, Fuze demonstrated measurable improvements to the customer support experience, including a 60% improvement in overall initial response time and a…

Legos Deploys Pareteum Experience Cloud For International Expansion

Leading cloud communications platform company,  Pareteum Corporation, announced that French communications service enabler Legos has deployed the Pareteum Experience CloudTM to power international expansion of its services. The deployment forms part of a wider relationship which sees Legos joining the Experience Cloud ecosystem, providing Pareteum customers with access to Legos' carrier services in the French market. Read Also: Companies Using AI and IoT Together Catapult Ahead of Competitors Using IoT Alone Legos…