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cloud communications solution

Manchester City Council Allows Contact Centre Agents to Operate From Anywhere

UK Local Government Authority Keeps Critical Services Running While Keeping Agents Safe During UK Lockdown 8x8, Inc., a leading integrated cloud communications platform provider, announced the Manchester City Council selected 8x8 Contact Centre to keep vital services running safely for its more than half a million residents throughout lockdown. Supporting one of the largest metropolitan districts in the UK, Manchester City Council commenced a detailed procurement process two years ago, to implement a new cloud-based…

Telestax Announces Strategic Partnership with NUSO to Speed Delivery of CPaaS Applications for Remote Collaboration Amid Telework Demand…

NUSO, a leading cloud communications solution provider and Telestax, the worldwide leader in CPaaS enablement for the communications industry announce a strategic partnership to bring communications platform as a service (CPaaS) and complex call management logic to NUSO's partners worldwide. CPaaS applications are examples of collaboration tools that help organizations complete critical business functions and improve customer experience through automated processes or digital channels. For example, as consumers practice…

Largest Wholesale Grocery Supply Company in US Powers Growing Mobile Workforce with RingCentral Cloud Communications Solutions

RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced that it has been selected by C&S Wholesale Grocers, Inc., the largest wholesale grocery supply company in the US, to enable its growing remote and distributed workforce and boost customer engagement. With more than 45 locations nationwide, C&S needed a cloud communications solution that enhances mobility, improves employee collaboration, and integrates with other cloud business…