Banner Before Header
Browsing Tag

Cloud Contact Center platform

TCN Launches List Management Services for Its Comprehensive Cloud Contact Center Platform

TCN’s newest addition to its contact center solution offers an easier and more streamlined approach to data management and compliance TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today the launch of its List Management Services (LMS), a new addition to TCN’s robust cloud contact center platform. TCN’s LMS enables contact centers to streamline and optimize lists for connecting, making it easier to integrate various data…

NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe

Leading CCaaS and CRM providers join forces to power faster and more personalized customer experiences NICE inContact announced a joint partner agreement with Zendesk, a leading provider of customer service software. These two market leaders are joining forces to bring NICE inContact CXone – the world’s #1 cloud contact center platform – and Zendesk’s customer service and engagement products to thousands of customers across the globe. Through this joint partner agreement, both companies can now offer the combined…

Five9 to Provide Extraordinary Customer Experiences Using Microsoft Teams

Five9, Inc., a leading provider of the intelligent cloud contact center, announces that Microsoft has selected Five9 as a strategic contact center partner to deeply integrate the Five9 Intelligent Cloud Contact Center platform with Microsoft Teams. @Five9 to Provide Extraordinary Customer Experiences using @Microsoft Teams “We are very pleased to partner closely with Microsoft Teams to deliver a superior end-to-end solution to our customers,” said Dan Burkland, Five9 President. “With the addition of Teams, we can now…