cloud contact center

The latest updates to the Five9 platform help companies create fluid experiences across digital and voice channels and unlock more value from their contact center data. Five9, Inc. , a leading provider of the intelligent cloud contact…
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8x8 Recognized as a Leader for the Eleventh Year in a Row 8x8, Inc., a leading integrated cloud communications platform, announced it has been named a Leader in the 2022 Gartner Magic Quadrant for Unified Communications as…
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Balto's Real-Time Guidance is now available on the Five9 CX Marketplace as an accredited integration with Five9 Intelligent Cloud Contact Center. Balto, a leader in uniting contact center agents with AI for better conversations, announced…
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Content Guru, the award-winning provider of enterprise-grade cloud contact center and customer experience solutions, announced its new partnership with Intelisys, the leader in hybrid distribution. The news comes as part of Content…
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First use case achieved with multisite deployment for eBay transcosmos inc. hereby announces that the company has started offering a cloud contact center platform, Genesys Cloud CX™️ provided by Genesys Cloud Services K.K. (Headquarters:…
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Genesys to actively enable indirect and direct channel with combined Zoom Phone and Genesys Cloud CX solution  Zoom Video Communications, Inc. and Genesys,a global cloud leader in customer experience orchestration, have expanded their…
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Genesys recognized as leader in the cloud contact center market based on its technical ability to deliver empathy in every customer and employee experience Genesys sweeps all regions, earning first place in innovation across …
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Recruits tech industry veteran Jeff Haslem to drive the company’s IT strategy to support aggressive business performance goals Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, announced Jeff…
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Meets rigorous security and performance requirements for Chrome OS as validated CCaaS solution Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, today announced a deeper partnership with Google as an…
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Trusted third-party site for workplace culture and compensation recognizes Talkdesk for high employee ratings across 16 different workplace metrics Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies,…
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Younger generations’ expectations for brands reveal growing opportunity for AI and automation in customer service The Talkdesk Research™ report, Winning Gen Z Through Exceptional Customer Service, finds that just 24% of Gen Z want to…
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PCI Pal is now available on the Five9 CX Marketplace and can be easily integrated with the Five9 Intelligent Cloud Contact Center PCI Pal (LON: PCIP), the global provider of secure payment solutions, today announces it has joined the Five9…
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Contact center industry disruptor gains transformational leader with deep expertise in driving execution of fast-growth companies  Former Cloudera Chief Executive Officer Tom Reilly joins Talkdesk Board of Directors effective…
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Pindrop, a global technology leader offering security, identity, and intelligence for every voice, announced its partnership with Five9, a leading provider of the intelligent cloud contact center. The partnership will make Pindrop’s…
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Content Guru, global innovator in cloud contact center technology, has been heralded as an ‘Exemplary Vendor’ by specialized industry analyst Ventana Research in its 2022 Value Index on Agent Management. Marketing Technology…
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Five9, Inc., a leading provider of the intelligent cloud contact center, announced it has been named a winner of the 2021 Aragon Research Innovation Award for Intelligent Contact Centers. Marketing Technology News: MarTech Interview with…
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Five9, Inc, a leading provider of the intelligent cloud contact center, today announced it is adding a new capability to help businesses reimagine their self-service experiences using life-like conversational AI synthesized from human…
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The Cloud Customer Experience Platform helps businesses connect with customers through omnichannel capabilities such as voice and social media channels Based on Frost & Sullivan's recent analysis of the Latin American Cloud Contact…
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Five9 is growing at a rapid rate in Latin America, and its practical AI and automation solutions have placed it high on the innovation scale. Five9, Inc.  a leading provider of the intelligent cloud contact center, announced that it has…
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Koopid technology provides a connected and personalized digital experience across channels to drive differentiation in customer experience through AI-powered engagement Dialpad Inc., the industry leader in AI-powered communication and…
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