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cloud contact center

Global E-Commerce Company Leverages 3CLogic with ServiceNow to Optimize Customer Experience

Leading software provider to deploy innovative cloud call center solution to complement new customer service initiative and management platform. 3CLogic, a leading provider of cloud contact center solutions, announced the adoption of its telephony platform integrated with ServiceNow’s Customer Service Management offering by a major e-commerce software provider. The decision is part of a broad effort to help streamline customer service workflows across both digital and voice mediums. Serving an international mix of…

UJET and Acqueon to Help Companies Create Modern and Hyper-Personalized Outbound Campaigns

Integration to combine UJET’s next-generation cloud-native contact center solutions with Acqueon’s omnichannel campaign management software UJET Inc., the ultra-modern cloud contact center for customer-focused enterprises, announced its integration with Acqueon, a provider of cross-proactive conversational engagement software for sales, service, and collections, to help businesses proactively curate and construct multimodal omnichannel customer journeys that increase agent efficiency and drive meaningful customer…

Talkdesk Raises $143 Million in Series C Funding

Series C funding brings Talkdesk valuation to more than $3 billion, reflects strong investor confidence and highlights the strategic role of superior customer experience among top global brands Talkdesk, Inc., the cloud contact center for innovative enterprises, announced $143 million in Series C funding from a combination of new and existing investors. The amount raised, and the company’s valuation of more than $3 billion, reflects both investor confidence in Talkdesk’s business and the strategic role that superior…

Intelisys Partners With Bright Pattern To Provide Innovative AI-Powered Omnichannel Cloud Contact Center Software

Bright Pattern, leading provider of AI-powered omnichannel cloud contact center software, was selected by Intelisys as an innovative solution for contact centers and customer support organizations. Our solution powers major brands by providing the simplest and most powerful AI-powered software that is perfect for any modern contact center looking to deploy new digital channels, provide omnichannel customer journeys, monitor the quality of 100% of interaction on all channels, or implement AI for self-service channels and…

3CLogic Continues Global Expansion with ServiceCX Partnership

Leading Cloud Call Center platform partners with UK-based consulting firm specialized in customer service and digital transformation 3CLogic, a leading provider of cloud contact center solutions, announced its latest partnership with ServiceCX, a UK-based Customer Service Management organization that delivers exceptional customer service experiences. Marketing Technology News: Real Madrid CF And Legends Announce Groundbreaking Global Omnichannel Retail Program "At ServiceCX we are delighted to be entering into this…

Lifesize Enhances Connectivity with Microsoft Teams and Other Video Collaboration Platforms

New capabilities will further streamline video conference experiences between Lifesize meeting room systems and third-party video conferencing services Lifesize, a global innovator of immersive enterprise communication solutions, announced expanded connectivity with Microsoft Teams video meetings and other third-party video conferencing services for its 4K family of Lifesize Icon meeting room systems. The enhanced support will allow customers to more easily and flexibly switch between a variety of cloud video conferencing…

Talkdesk Enables TaskUs to Move Global Operations to Work From Home, Ensuring Business Continuity

TaskUs leverages Talkdesk cloud contact center solutions to transition thousands of customer experience teammates worldwide  TaskUs leverages cloud flexibility from Talkdesk to enable thousands of teammates to work from home Talkdesk cloud solutions enabled TaskUs to successfully navigate unique challenges of the COVID-19 pandemic, saving thousands of customer service jobs TaskUs is able to provide best-of-breed integration options to its clients through Talkdesk AppConnect, the world’s first enterprise app store…

UJET Raises Another $55 Million to Accelerate Contact Center Transformation

UJET Inc., a leading provider of cloud contact center solutions, has raised $55 million in a Series C round of funding, bringing the company’s total to just over $100 million to date. With the adoption of omnichannel customer support and cloud contact center solutions continuing to rise, this new round of funding aims to expand UJET’s sales and marketing teams both domestic and international, and scale its platform with new products and features. The funding was led by Sapphire Ventures, with participation from existing…

PCI Pal Progresses Partnership with Leading Cloud Contact Center Provider Talkdesk

The partnership offers enhanced security and compliance to Talkdesk customers and partners worldwide PCI Pal, the global provider of secure payment solutions, today announced the progression of the partnership with Talkdesk®, the award-winning cloud contact center for innovative enterprises. With multiple customers now live across EMEA and North America, Talkdesk leverages PCI Pal’s globally accessible cloud platform, allowing them to deliver a fully-integrated solution that enables secure payment services to its global…

NICE inContact and Zendesk Working Together to Support Remote Contact Center Teams

NICE inContact CXone@home free for 60 days to new customers NICE inContact, a NICE business, and the leader in cloud contact center, announced it is partnering with Zendesk, Inc. service-first customer relationship management (CRM) company, to support contact centers responding to changing customer demands. Companies can now use NICE inContact CXone@home with the Zendesk Support Suite and the complimentary Zendesk Remote Support Bundle to help remote contact center and help desk teams keep up with increased interactions…

Talkdesk Expands Cloud Contact Center Offering With a Complete Suite of Workforce Engagement Management Solutions

Products #17 to #20 complete the Talkdesk 20-in-20 innovation program, confirming Talkdesk’s commitment to delivering a global, end-to-end CX solution on a single unified platform  Talkdesk completes ambitious 20-in-20 product launch plan with four new product as part of Workforce Engagement Management (WEM) suite Talkdesk WEM additions and enhancements include Quality Management, Advanced Call Recording, Screen Recording and Speech Analytics New products and enhancements combine with Talkdesk Workforce Management…

Anywhere365, the Leading Microsoft Teams Focused Cloud Contact Center Provider, Receives a Follow-on Investment of €20 Million From Existing…

Appoints Senior Microsoft Executive Will Blench to the Board of Directors and Hires Nasdaq-Experienced Finance Director Frans Koch as CFO to Accelerate Global Expansion Anywhere365, the leading software provider for Enterprise Dialogue Management and Cloud Contact Center for Microsoft Teams, announced that it has received an additional €20 million investment from its existing investor Bregal Milestone. The follow-on investment brings total external funding to €60 million and the founder of Anywhere365, Gijs Geurts, will…

CallTower Announces Extended Response Program to Enable Businesses with No-Risk UCaaS

CallTower’s Extended Response Program empowers businesses with much needed risk-free access to UCaaS, Collaboration and an enhanced Cloud Contact Center solution, with fast-track implementation CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, announces an extension to its no-risk UCaaS and Collaboration Response Program, enhanced with Cloud Contact Center in an effort to confront potential economic downturn. Solutions include Microsoft® Teams Direct…

Five9 Partners with Zoom to Provide Enhanced Agent-Expert Consultation

Joint Customer Live with Agent-Expert Consultation - Now Offered on Top of Five9 Integration with Zoom Phone Five9, Inc., a leading cloud contact center provider, announced the launch of an Agent-Expert Consultation experience which seamlessly enables contact center agents to access the subject matter expertise of any Zoom Phone users in the organization. As a result, agents can now answer questions more quickly and accurately. PAR Technology Corporation (PAR) is a joint Five9 and Zoom Video Communications, Inc.…

Inc. 5000 Listed Firm Deploys 3CLogic to Optimize Call Center Experience and Services

Managed Services division integrates voice platform with ServiceNow ITSM to streamline operations and increase productivity 3CLogic, a leading provider of cloud contact center solutions, today announced the successful adoption of its telephony integration for ServiceNow by an Inc. 5000 Listed Managed Services Provider with nationwide locations. The deployment was part of a broader effort to consolidate systems and services collected over time through company acquisitions to improve first call resolutions and drive a…

Five9 Partners with Zoom to Provide Enhanced Agent-Expert Consultation

Joint Customer Live with Agent-Expert Consultation - Now Offered on Top of Five9 Integration with Zoom Phone Five9, Inc., a leading cloud contact center provider, today announced the launch of an Agent-Expert Consultation experience which seamlessly enables contact center agents to access the subject matter expertise of any Zoom Phone users in the organization. As a result, agents can now answer questions more quickly and accurately. PAR Technology Corporation (PAR) is a joint Five9 and Zoom Video Communications, Inc.…

Tap Air Portugal Selects Talkdesk to Quickly Move Hundreds of Agents to Work From Home on Cloud Contact Center Solutions

Talkdesk’s flexible, scalable and reliable cloud solution displaces legacy on-premises solution for more than 200 TAP agents to ensure business continuity through the coronavirus crisis Talkdesk, Inc., the cloud contact center for innovative enterprises, today announced TAP Air Portugal, selected Talkdesk as its contact center solution. Portugal’s leading airline and one of the world’s top 10 fastest growing airlines with more than 16 million passengers in 2019, TAP replaced an inflexible and unreliable on-premises system…

Fortune 100 Media Company Moves 10,000 Seats to Talkdesk Cloud Contact Center Solutions

Successfully navigating the COVID-19 pandemic by enabling agents to work-from-home for business continuity needs is a crucial component of Talkdesk cloud contact center solutions Fortune 100 global media leader moves more than 10,000 customer service agents to Talkdesk in largest, single-instance cloud deployment Company deploys Talkdesk in 18 countries, will extend to more than 90 by end of 2020 Remote working for customer service agents now crucial for business continuity through the coronavirus pandemic…

Five9 Empowers Canadian Insurance Provider to Migrate 1,200 Agents to Work Remotely

Five9, Inc, a leading provider of the intelligent cloud contact center, announced today that the company assisted a leading Canadian provider for home, automobile and business insurance to swiftly move 1,200 agents to work remotely as COVID-19 work from home mandates increased. .@Five9 Empowers Canadian Insurance Provider to Migrate 1,200 Agents to Work Remotely “The agility of the cloud empowers contact centers to quickly pivot to a completely remote workforce,” said Dan Burkland, Five9 President. “Luckily for this…

NICE inContact and RingCentral Announce Joint Offering Helping Organizations Transition Employees to Work from Home Rapidly and at No Cost

Combined solution provides organizations with cloud contact center, cloud PBX, video meetings and team messaging to ensure everyone can work productively from home NICE inContact, a NICE business and the leader in cloud contact center, in partnership with RingCentral, Inc., a leading provider of global enterprise cloud communications, today announced a special offer to enable organizations to rapidly transition their entire workforce, including contact center agents, to work from home. The offer includes NICE inContact…