cloud contact center

Ooma, Inc., a smart communications platform for businesses and consumers, announced it is now offering the UJET contact center solution to Ooma Enterprise customers, giving them a single source for Ooma’s unified communications as a service…
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Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced Cricket Australia selected Dialpad’s Cloud Contact Center to improve its customer and fan experience. Cricket Australia, the national governing…
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Vocalcom, a global cloud contact center and customer experience management solution supplier, is strengthening its Executive Committee, announcing the appointment of Serge Adda as Chief Technology Officer (CTO) and Chantal Teixeira as Chief…
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8x8, Inc., a leading integrated cloud communications platform provider, announced contact center, voice communications, chat, and meetings product enhancements, including the new 8x8 Work for Web as well as the industry’s only platform-wide…
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Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered with Lifesize, a leader and global provider of cloud contact center and video meeting solutions, to bring modern automation and innovation to…
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CXone customer experience platform acknowledged for growth excellence and strategy innovation NICE announced that NICE inContact has been given the Best Practices Award for the 2020 Australia Cloud Contact Center Growth Excellence Frost…
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Announcement is next strategic phase in combining innovative cloud contact center and video meeting solutions for the new hybrid work paradigm CEO move follows recent hires of Ashish Seth as general manager of contact center solutions from…
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Predictive Routing, Data Unification, and Conversational AI Power UJET’s Virtual Agent for Increased Contact Center Efficiency and More Natural Customer Experiences UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center,…
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SLED Government Agencies in the US Recognizing the Need for Integrated Cloud Contact Center and Communications 8x8, Inc., a leading integrated cloud communications platform, today announced the State of Washington has signed a…
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8x8 Open Channel Program Helps Partners Meet Strong Upmarket, Enterprise and Public Sector Demand for Cloud Solutions 8x8, Inc., a leading integrated cloud communications platform provider, announced that it is experiencing strong channel…
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Offering extends market-leading communication software with global enterprise cloud contact center platform for a complete voice solution 3CLogic, the premier voice-enabling solution and cloud contact center platform, announced its latest…
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Rapid Adoption of Cloud Contact Center Solution Enabled Lingo to Exceed Expectations Lingo Communications ("Lingo"), a leading global Cloud/UC and managed service provider, announced that it recently implemented its own Cloud Contact…
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Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability Bright Pattern, a leading provider of…
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Five9, Inc., an industry-leading provider of the intelligent cloud contact center, announced the appointment of Genefa Murphy, PhD, an industry recognized global marketer with an impressive background in enterprise software as the company’s…
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Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by nine multinational car manufacturers, including the largest and second-largest car manufacturers worldwide, the largest seller of luxury…
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Five9, Inc a leading provider of the intelligent cloud contact center, announced Five9 VoiceStream to help customers, partners and system integrators leverage the power of real-time voice and add a broad range of value-added applications on…
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TELUS International completes buy-out of Xavient Digital and launches homegrown intelligent bot platform TELUS International, a leading provider of customer experience (CX) and digital solutions for global and disruptive brands,…
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The only fully-featured enterprise cloud contact center solution designed to meet the demands of large enterprises Aspect announced the general availability of Aspect Via® 20, the latest release of its enterprise cloud contact center…
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Bright Pattern increases contactability, close rate for new business, and customer satisfaction for Vivax with the deployment of advanced omnichannel cloud contact center software Bright Pattern, a leading provider of AI-powered…
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CXone ranks top in both current offering and strategy, earns highest possible scores in 29 of the 33 criteria NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has…
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