cloud contact center

Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered with Lifesize, a leader and global provider of cloud contact center and video meeting solutions, to bring modern automation and innovation to contact centers. Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered and integrated with Lifesize, a leader and global provider of cloud contact center and video meeting solutions, to bring automation, artificial intelligence, and self-service to…

CXone customer experience platform acknowledged for growth excellence and strategy innovation NICE announced that NICE inContact has been given the Best Practices Award for the 2020 Australia Cloud Contact Center Growth Excellence Frost Radar Awards, as well as the 2020 European Contact Center as Service Competitive Strategy Innovation and Leadership Award by analyst firm Frost & Sullivan. These recognitions in the European and Australian markets underscore the agility and flexibility of NICE inContact CXone, a…

Announcement is next strategic phase in combining innovative cloud contact center and video meeting solutions for the new hybrid work paradigm CEO move follows recent hires of Ashish Seth as general manager of contact center solutions from NICE inContact and other sales and marketing executives from Talkdesk and Vonage Lifesize, Inc., a leader and global provider of cloud contact center and video meeting solutions in over 100 countries with 1700 channel partners, announced that its board of directors has appointed 30-year…

Predictive Routing, Data Unification, and Conversational AI Power UJET’s Virtual Agent for Increased Contact Center Efficiency and More Natural Customer Experiences UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and integration of its AI-Powered Conversational CX, UJET Virtual Agent with Google Cloud Dialogflow CX. UJET’s solution will be available on the Google Cloud Marketplace, making it easier for Google Cloud customers to…

SLED Government Agencies in the US Recognizing the Need for Integrated Cloud Contact Center and Communications 8x8, Inc., a leading integrated cloud communications platform, today announced the State of Washington has signed a Participating Addendum with 8x8 under the NASPO ValuePoint Cloud Solutions contract. Effective immediately, state, local and education (SLED) government agencies in Washington can, in accordance with the requirements of Washington’s Participating Addendum, purchase the 8x8 integrated cloud contact…

8x8 Open Channel Program Helps Partners Meet Strong Upmarket, Enterprise and Public Sector Demand for Cloud Solutions 8x8, Inc., a leading integrated cloud communications platform provider, announced that it is experiencing strong channel momentum and growth driven by the 8x8 integrated cloud contact center and communications product. 8x8’s channel-first strategy, centered around the global 8x8 Open Channel Program, is helping channel partners meet increasing demand for cloud solutions that allow mid-market, enterprise and…

Offering extends market-leading communication software with global enterprise cloud contact center platform for a complete voice solution 3CLogic, the premier voice-enabling solution and cloud contact center platform, announced its latest integration with Zoom. The combined offering will streamline organizational communication and provide call center agents easy access to internal team members so they can receive help and information in order to provide an exceptional customer service experience. “We are excited to…

Rapid Adoption of Cloud Contact Center Solution Enabled Lingo to Exceed Expectations Lingo Communications ("Lingo"), a leading global Cloud/UC and managed service provider, announced that it recently implemented its own Cloud Contact Center solution to manage its Customer Care call center. As a result of that implementation, Lingo has improved its Service Level percentage attainment by more than 190%. There is no better way to demonstrate Lingo's commitment to its own Cloud Contact Center solution than to use it to…

Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability Bright Pattern, a leading provider of AI-powered cloud contact center software, announced that it was deployed by United Power. United Power is a member-owned, not-for-profit electric cooperative that provides electricity to more than 97,000 homes and businesses along Colorado's northern front range. United Power is committed to…

Five9, Inc., an industry-leading provider of the intelligent cloud contact center, announced the appointment of Genefa Murphy, PhD, an industry recognized global marketer with an impressive background in enterprise software as the company’s new Chief Marketing Officer. “Genefa joins Five9 at an exciting time in the company’s journey as we continue to grow our markets internationally, and continue our expansion into large enterprises,” said Rowan Trollope, CEO, Five9. “She brings years of global enterprise software…

Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by nine multinational car manufacturers, including the largest and second-largest car manufacturers worldwide, the largest seller of luxury vehicles, and the global market leader in hybrid vehicles. Marketing Technology News: Criteo Integrates with Oracle Data Cloud Bright Pattern contact center software has been chosen by automobile manufacturers because of its ease of use, enterprise functionality, scalability,…

Five9, Inc a leading provider of the intelligent cloud contact center, announced Five9 VoiceStream to help customers, partners and system integrators leverage the power of real-time voice and add a broad range of value-added applications on top of the Five9 platform. Five9 VoiceStream is a developer-friendly, modern cloud-to-cloud real-time media streaming API that enables frictionless integrations with partners and is highly secure to ensure customers' precious voice data is protected. "We are witnessing a wave of…

TELUS International completes buy-out of Xavient Digital and launches homegrown intelligent bot platform TELUS International, a leading provider of customer experience (CX) and digital solutions for global and disruptive brands, announced the formal launch of TELUS International Digital Solutions following its purchase of the remaining 35 percent stake in Xavient Digital (the initial 65 percent investment was made in February 2018). Now fully integrated and aligned under the TELUS International Digital Solutions brand,…

The only fully-featured enterprise cloud contact center solution designed to meet the demands of large enterprises Aspect announced the general availability of Aspect Via® 20, the latest release of its enterprise cloud contact center solution. This release features an array of additional new capabilities and customer driven enhancements on top of its proven contact management and workforce optimization applications. Aspect Via users enjoy the ability to modularly deploy these best-of-breed applications on a common cloud…

Bright Pattern increases contactability, close rate for new business, and customer satisfaction for Vivax with the deployment of advanced omnichannel cloud contact center software Bright Pattern, a leading provider of AI-powered cloud contact center software, announced that it was deployed by Vivax, one of the leading business process outsourcers in Peru. Bright Pattern was selected for its advanced integrations to top CRM providers, easy to use and customizable platform, 100% cloud-based platform, and true…

CXone ranks top in both current offering and strategy, earns highest possible scores in 29 of the 33 criteria NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been recognized as a leader for Cloud Contact Centers by Forrester Research. The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020 report identifies CXone among the most significant cloud contact center platforms in the market, with CXone receiving the highest possible…

Bright Pattern has been selected by Customer Contact Week, the world's largest customer contact event, as a finalist for Disruptive Technology Solution of the Year Bright Pattern, leading provider of AI-powered omnichannel cloud contact center software, announces its placement as a finalist for the 2020 CCW Disruptive Technology Solution of the Year Award for Omni QM, the first omnichannel quality management software that allows companies to monitor the quality of 100% of customer interactions on all channels. The…

Leading software provider to deploy innovative cloud call center solution to complement new customer service initiative and management platform. 3CLogic, a leading provider of cloud contact center solutions, announced the adoption of its telephony platform integrated with ServiceNow’s Customer Service Management offering by a major e-commerce software provider. The decision is part of a broad effort to help streamline customer service workflows across both digital and voice mediums. Serving an international mix of…

Integration to combine UJET’s next-generation cloud-native contact center solutions with Acqueon’s omnichannel campaign management software UJET Inc., the ultra-modern cloud contact center for customer-focused enterprises, announced its integration with Acqueon, a provider of cross-proactive conversational engagement software for sales, service, and collections, to help businesses proactively curate and construct multimodal omnichannel customer journeys that increase agent efficiency and drive meaningful customer…

Series C funding brings Talkdesk valuation to more than $3 billion, reflects strong investor confidence and highlights the strategic role of superior customer experience among top global brands Talkdesk, Inc., the cloud contact center for innovative enterprises, announced $143 million in Series C funding from a combination of new and existing investors. The amount raised, and the company’s valuation of more than $3 billion, reflects both investor confidence in Talkdesk’s business and the strategic role that superior…