cloud contact center

Content Guru, global innovator in cloud contact center technology, has been heralded as an ‘Exemplary Vendor’ by specialized industry analyst Ventana Research in its 2022 Value Index on Agent Management. Marketing Technology…
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Five9, Inc., a leading provider of the intelligent cloud contact center, announced it has been named a winner of the 2021 Aragon Research Innovation Award for Intelligent Contact Centers. Marketing Technology News: MarTech Interview with…
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Five9, Inc, a leading provider of the intelligent cloud contact center, today announced it is adding a new capability to help businesses reimagine their self-service experiences using life-like conversational AI synthesized from human…
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The Cloud Customer Experience Platform helps businesses connect with customers through omnichannel capabilities such as voice and social media channels Based on Frost & Sullivan's recent analysis of the Latin American Cloud Contact…
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Five9 is growing at a rapid rate in Latin America, and its practical AI and automation solutions have placed it high on the innovation scale. Five9, Inc.  a leading provider of the intelligent cloud contact center, announced that it has…
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Koopid technology provides a connected and personalized digital experience across channels to drive differentiation in customer experience through AI-powered engagement Dialpad Inc., the industry leader in AI-powered communication and…
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Third Quarter 2021 Financial Results to be Released on November 8 Five9, Inc, a leading provider of the intelligent cloud contact center, today highlighted its strong foundation and the significant opportunity ahead as a standalone…
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Dialpad Contact Center honored for improving customer service technology and customer experience Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced that TMC, a global, integrated media company, has…
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Talkdesk Phone unifies collaboration and contact center applications to drive business agility, reduce costs, and provide a better way for hybrid workforces to deliver great customer experiences Talkdesk®, Inc., the global customer…
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Hi-tech home workout equipment maker deploys Bright Pattern to drive record sales, improve customer experience, and better support customers across voice and digital channels Bright Pattern, a leading provider of AI-powered cloud contact…
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Company increases momentum with new partners, team expansion, and increased revenue Dialpad Inc., the industry leader in AI-powered communication and collaboration, saw unparalleled channel growth in the second quarter of 2021, driven by…
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Publicly listed organization set to transform customer service operations with natively integrated voice solution for ServiceNow and deliver intelligent customer experiences and insights. 3CLogic, the leading voice-enabling and cloud…
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Global food giant chooses Bright Pattern to unify interactions across channels and business units for their Latin American contact center operations Bright Pattern, a leading provider of AI-powered cloud contact center software, has been…
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Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration, announces the finalists for the Best of Enterprise Connect awards program. Best of Enterprise Connect recognizes excellence and…
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Ooma, Inc., a smart communications platform for businesses and consumers, announced it is now offering the UJET contact center solution to Ooma Enterprise customers, giving them a single source for Ooma’s unified communications as a service…
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Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced Cricket Australia selected Dialpad’s Cloud Contact Center to improve its customer and fan experience. Cricket Australia, the national governing…
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Vocalcom, a global cloud contact center and customer experience management solution supplier, is strengthening its Executive Committee, announcing the appointment of Serge Adda as Chief Technology Officer (CTO) and Chantal Teixeira as Chief…
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8x8, Inc., a leading integrated cloud communications platform provider, announced contact center, voice communications, chat, and meetings product enhancements, including the new 8x8 Work for Web as well as the industry’s only platform-wide…
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Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered with Lifesize, a leader and global provider of cloud contact center and video meeting solutions, to bring modern automation and innovation to…
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CXone customer experience platform acknowledged for growth excellence and strategy innovation NICE announced that NICE inContact has been given the Best Practices Award for the 2020 Australia Cloud Contact Center Growth Excellence Frost…
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