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cloud contact center

NICE inContact and Zendesk Working Together to Support Remote Contact Center Teams

NICE inContact CXone@home free for 60 days to new customers NICE inContact, a NICE business, and the leader in cloud contact center, announced it is partnering with Zendesk, Inc. service-first customer relationship management (CRM) company, to support contact centers responding to changing customer demands. Companies can now use NICE inContact CXone@home with the Zendesk Support Suite and the complimentary Zendesk Remote Support Bundle to help remote contact center and help desk teams keep up with increased interactions…

Talkdesk Expands Cloud Contact Center Offering With a Complete Suite of Workforce Engagement Management Solutions

Products #17 to #20 complete the Talkdesk 20-in-20 innovation program, confirming Talkdesk’s commitment to delivering a global, end-to-end CX solution on a single unified platform  Talkdesk completes ambitious 20-in-20 product launch plan with four new product as part of Workforce Engagement Management (WEM) suite Talkdesk WEM additions and enhancements include Quality Management, Advanced Call Recording, Screen Recording and Speech Analytics New products and enhancements combine with Talkdesk Workforce Management…

Anywhere365, the Leading Microsoft Teams Focused Cloud Contact Center Provider, Receives a Follow-on Investment of €20 Million From Existing…

Appoints Senior Microsoft Executive Will Blench to the Board of Directors and Hires Nasdaq-Experienced Finance Director Frans Koch as CFO to Accelerate Global Expansion Anywhere365, the leading software provider for Enterprise Dialogue Management and Cloud Contact Center for Microsoft Teams, announced that it has received an additional €20 million investment from its existing investor Bregal Milestone. The follow-on investment brings total external funding to €60 million and the founder of Anywhere365, Gijs Geurts, will…

CallTower Announces Extended Response Program to Enable Businesses with No-Risk UCaaS

CallTower’s Extended Response Program empowers businesses with much needed risk-free access to UCaaS, Collaboration and an enhanced Cloud Contact Center solution, with fast-track implementation CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, announces an extension to its no-risk UCaaS and Collaboration Response Program, enhanced with Cloud Contact Center in an effort to confront potential economic downturn. Solutions include Microsoft® Teams Direct…

Five9 Partners with Zoom to Provide Enhanced Agent-Expert Consultation

Joint Customer Live with Agent-Expert Consultation - Now Offered on Top of Five9 Integration with Zoom Phone Five9, Inc., a leading cloud contact center provider, announced the launch of an Agent-Expert Consultation experience which seamlessly enables contact center agents to access the subject matter expertise of any Zoom Phone users in the organization. As a result, agents can now answer questions more quickly and accurately. PAR Technology Corporation (PAR) is a joint Five9 and Zoom Video Communications, Inc.…

Inc. 5000 Listed Firm Deploys 3CLogic to Optimize Call Center Experience and Services

Managed Services division integrates voice platform with ServiceNow ITSM to streamline operations and increase productivity 3CLogic, a leading provider of cloud contact center solutions, today announced the successful adoption of its telephony integration for ServiceNow by an Inc. 5000 Listed Managed Services Provider with nationwide locations. The deployment was part of a broader effort to consolidate systems and services collected over time through company acquisitions to improve first call resolutions and drive a…

Five9 Partners with Zoom to Provide Enhanced Agent-Expert Consultation

Joint Customer Live with Agent-Expert Consultation - Now Offered on Top of Five9 Integration with Zoom Phone Five9, Inc., a leading cloud contact center provider, today announced the launch of an Agent-Expert Consultation experience which seamlessly enables contact center agents to access the subject matter expertise of any Zoom Phone users in the organization. As a result, agents can now answer questions more quickly and accurately. PAR Technology Corporation (PAR) is a joint Five9 and Zoom Video Communications, Inc.…

Tap Air Portugal Selects Talkdesk to Quickly Move Hundreds of Agents to Work From Home on Cloud Contact Center Solutions

Talkdesk’s flexible, scalable and reliable cloud solution displaces legacy on-premises solution for more than 200 TAP agents to ensure business continuity through the coronavirus crisis Talkdesk, Inc., the cloud contact center for innovative enterprises, today announced TAP Air Portugal, selected Talkdesk as its contact center solution. Portugal’s leading airline and one of the world’s top 10 fastest growing airlines with more than 16 million passengers in 2019, TAP replaced an inflexible and unreliable on-premises system…

Fortune 100 Media Company Moves 10,000 Seats to Talkdesk Cloud Contact Center Solutions

Successfully navigating the COVID-19 pandemic by enabling agents to work-from-home for business continuity needs is a crucial component of Talkdesk cloud contact center solutions Fortune 100 global media leader moves more than 10,000 customer service agents to Talkdesk in largest, single-instance cloud deployment Company deploys Talkdesk in 18 countries, will extend to more than 90 by end of 2020 Remote working for customer service agents now crucial for business continuity through the coronavirus pandemic…

Five9 Empowers Canadian Insurance Provider to Migrate 1,200 Agents to Work Remotely

Five9, Inc, a leading provider of the intelligent cloud contact center, announced today that the company assisted a leading Canadian provider for home, automobile and business insurance to swiftly move 1,200 agents to work remotely as COVID-19 work from home mandates increased. .@Five9 Empowers Canadian Insurance Provider to Migrate 1,200 Agents to Work Remotely “The agility of the cloud empowers contact centers to quickly pivot to a completely remote workforce,” said Dan Burkland, Five9 President. “Luckily for this…

NICE inContact and RingCentral Announce Joint Offering Helping Organizations Transition Employees to Work from Home Rapidly and at No Cost

Combined solution provides organizations with cloud contact center, cloud PBX, video meetings and team messaging to ensure everyone can work productively from home NICE inContact, a NICE business and the leader in cloud contact center, in partnership with RingCentral, Inc., a leading provider of global enterprise cloud communications, today announced a special offer to enable organizations to rapidly transition their entire workforce, including contact center agents, to work from home. The offer includes NICE inContact…

Talkdesk Announces Flexible Deployment and Guardian to Securely Shift to Work-From-Home Solutions and Address Business Continuity Needs

Products #8 through #11 of Talkdesk 20-in-20 offer business continuity for response to the coronavirus outbreak with suite of flexible cloud deployment and security options Talkdesk, Inc., the cloud contact center for innovative enterprises, announced a suite of products and features to enable a swift, seamless and secure transition to Talkdesk cloud contact center solutions. Talkdesk Flexible Deployment™ offers companies an easy path to adaptability and business continuity; especially crucial in crisis scenarios. Paired…

Cloud Contact Center Provider Raises Series B Funding to Continue Global Expansion and Growth

3CLogic announces latest round of financing for its leading cloud platform 3CLogic, a leading provider of cloud contact center solutions for ServiceNow and other major CRMs,  announced a $9.0M Series B financing led by Capitan Investment Partners and True Blue Partners, with participation from Blu Ventures, Force 3 Partners and other existing investors. The funding will be used to accelerate 3CLogic’s expansion efforts worldwide, with a special focus on Global 2000 enterprise companies engaged in digitally transforming…

Cloud Contact Center Provider Raises Series B Funding to Continue Global Expansion and Growth

Latest research from Neustar reveals across-the-board growth in attacks of all sizes Neustar, Inc., a global information services and technology company and leader in identity resolution, announced that its Security Operations Center (SOC) saw a 168% increase in distributed denial-of-service (DDoS) attacks in Q4 2019, compared with Q4 2018, and a 180% increase overall in 2019 vs. 2018. According to Neustar’s latest cyber threats and trends report, released today, the company saw DDoS attacks across all size categories…

Intelliverse Offers Salesforce App, CRM and Cloud Contact Center Free for Three Months

Intelliverse, a global cloud communications company that specializes in solutions that help businesses and customers connect, has announced that it will be providing the Premium version of its CRM, IntelliDialer Software for Salesforce and Cloud Contact Center free of charge for the next three months to all businesses that are affected by COVID-19. Companies are scrambling to adapt to the new remote business environment as everybody is affected by the impact of COVID-19. As leaders and health-care providers work…

Talkdesk Announces Guide to Transform Customer Experience With Knowledge Base Innovation

Talkdesk 20-in-20 program continues with product #5 of 20, a new and innovative approach to knowledge base solutions Talkdesk, Inc., the cloud contact center for innovative enterprises, announced Talkdesk Guide, an intelligent knowledge base that transforms the way businesses organize and provide information to their agents and customers. Powered by artificial intelligence (AI) from Talkdesk iQ, Guide seamlessly integrates information from disparate systems into one cohesive customer experience (CX) solution. Through…

Talkdesk Appoints Charanya Kannan as First Chief Product Officer

Widely respected, award-winning innovator leads Talkdesk product development and strategy as the company prepares to revolutionize the contact center industry in 2020 Talkdesk appoints Charanya Kannan as the company’s first chief product officer (CPO); the company’s c-suite comprised of forty percent women Kannan will oversee Talkdesk’s ambitious program to introduce 20 new products to market in the first 20 weeks of 2020 This appointment fuels Talkdesk’s innovation engine and accelerates its path to increased…

Vonage Continues its Growth to Become a Pure-play Business SaaS and Cloud Contact Center as a Service Provider

Vonage Holdings Corp., a global business cloud communications leader, announced results for the quarter and full year ended December 31, 2019. “In 2019, we took a number of decisive actions to enable long-term success,” said Alan Masarek, Chief Executive Officer. “We completed the move to our own technology across our core UCaaS, CCaaS and CPaaS products, and invested significantly in product innovation and platform enhancement. We also invested in and focused our go-to-market efforts to further drive revenue growth in…

MarTech Interview with Tiago Paiva, CEO at Talkdesk

"The era of an unintelligent contact center is over and, for that reason, AI must be the core of a contact center operation." Tiago, tell us about your role and journey into technology. I started Talkdesk right after college. I was 24-years-old and had just completed my Master’s in Engineering. My life eight years ago in Portugal was much different than it is now; I was working from my parents’ house, trying to find a way to make money to support myself. One day, I heard of a San Francisco-based company giving away…

Anywhere365 Acquires Microsoft Teams and Azure Expert Interchange to Bolster Its Anywhere365 Dialogue Cloud Strategy

The Global Enterprise Efficiency Platform anywhere365 Will Deploy Knowledge from the Premier European Cloud and Azure Service Expert Anywhere365, which develops a Microsoft centric intelligent dialogue management and Cloud Contact Center platform used by more than 1,000 clients across 54 countries, announced that it has acquired Interchange, Netherlands-based cloud and Azure experts. Interchange's workforce will join the Anywhere365 team "as quickly as possible," Anywhere365 CEO Gijs Geurts said, bringing the latter to…