Browsing Tag

cloud contact center

Vonage Continues its Growth to Become a Pure-play Business SaaS and Cloud Contact Center as a Service Provider

Vonage Holdings Corp., a global business cloud communications leader, announced results for the quarter and full year ended December 31, 2019. “In 2019, we took a number of decisive actions to enable long-term success,” said Alan Masarek, Chief Executive Officer. “We completed the move to our own technology across our core UCaaS, CCaaS and CPaaS products, and invested significantly in product innovation and platform enhancement. We also invested in and focused our go-to-market efforts to further drive revenue growth in…

MarTech Interview with Tiago Paiva, CEO at Talkdesk

"The era of an unintelligent contact center is over and, for that reason, AI must be the core of a contact center operation." Tiago, tell us about your role and journey into technology. I started Talkdesk right after college. I was 24-years-old and had just completed my Master’s in Engineering. My life eight years ago in Portugal was much different than it is now; I was working from my parents’ house, trying to find a way to make money to support myself. One day, I heard of a San Francisco-based company giving away…

Anywhere365 Acquires Microsoft Teams and Azure Expert Interchange to Bolster Its Anywhere365 Dialogue Cloud Strategy

The Global Enterprise Efficiency Platform anywhere365 Will Deploy Knowledge from the Premier European Cloud and Azure Service Expert Anywhere365, which develops a Microsoft centric intelligent dialogue management and Cloud Contact Center platform used by more than 1,000 clients across 54 countries, announced that it has acquired Interchange, Netherlands-based cloud and Azure experts. Interchange's workforce will join the Anywhere365 team "as quickly as possible," Anywhere365 CEO Gijs Geurts said, bringing the latter to…

trivago Hotel Relations Books Talkdesk to Optimize Contact Center

Talkdesk Easy Customizations, Salesforce Integration and System Scalability Are Key Components to Winning trivago Business Talkdesk, the cloud contact center for innovative enterprises, announced trivago Hotel Relations selected Talkdesk as its contact center solutions provider for more than 150 agents. A dedicated sales subsidiary of trivago, a global hotel search platform, trivago Hotel Relations is on a mission to establish strong relationships with hoteliers and industry partners around the world. trivago Hotel…

TechBytes with Julien Rio, Head of Marketing, Dimelo, a RingCentral Company

Tell us about your role at Dimelo, a RingCentral Company, and the team and technology you handle. I am Head of Marketing for Dimelo, a RingCentral Company. I lead the marketing efforts for Europe, Asia, Middle-East and Africa for RingCentral Engage, an omni-digital customer engagement platform allowing companies to easily engage with their customers on multiple digital channels. My team is handling every aspect of marketing, from product positioning, branding and communication, to content, lead generation and events…

NewVoiceMedia Wins 2018 CUSTOMER Magazine Product Of The Year Award

NewVoiceMedia, a leading global provider of cloud contact center and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, announced that the NVM Platform has been named a 2018 CUSTOMER Magazine Product of the Year. The award, presented for the 20th year by global, integrated media company TMC and CUSTOMER Magazine, recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time and highlights…