cloud contact center

Bright Pattern increases contactability, close rate for new business, and customer satisfaction for Vivax with the deployment of advanced omnichannel cloud contact center software Bright Pattern, a leading provider of AI-powered…
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CXone ranks top in both current offering and strategy, earns highest possible scores in 29 of the 33 criteria NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has…
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Bright Pattern has been selected by Customer Contact Week, the world's largest customer contact event, as a finalist for Disruptive Technology Solution of the Year Bright Pattern, leading provider of AI-powered omnichannel cloud contact…
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Leading software provider to deploy innovative cloud call center solution to complement new customer service initiative and management platform. 3CLogic, a leading provider of cloud contact center solutions, announced the adoption of its…
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Integration to combine UJET’s next-generation cloud-native contact center solutions with Acqueon’s omnichannel campaign management software UJET Inc., the ultra-modern cloud contact center for customer-focused enterprises, announced its…
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Series C funding brings Talkdesk valuation to more than $3 billion, reflects strong investor confidence and highlights the strategic role of superior customer experience among top global brands Talkdesk, Inc., the cloud contact center…
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Bright Pattern, leading provider of AI-powered omnichannel cloud contact center software, was selected by Intelisys as an innovative solution for contact centers and customer support organizations. Our solution powers major brands by…
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Leading Cloud Call Center platform partners with UK-based consulting firm specialized in customer service and digital transformation 3CLogic, a leading provider of cloud contact center solutions, announced its latest partnership with…
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New capabilities will further streamline video conference experiences between Lifesize meeting room systems and third-party video conferencing services Lifesize, a global innovator of immersive enterprise communication solutions,…
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TaskUs leverages Talkdesk cloud contact center solutions to transition thousands of customer experience teammates worldwide  TaskUs leverages cloud flexibility from Talkdesk to enable thousands of teammates to work from home…
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UJET Inc., a leading provider of cloud contact center solutions, has raised $55 million in a Series C round of funding, bringing the company’s total to just over $100 million to date. With the adoption of omnichannel customer support and…
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The partnership offers enhanced security and compliance to Talkdesk customers and partners worldwide PCI Pal, the global provider of secure payment solutions, today announced the progression of the partnership with Talkdesk®, the…
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NICE inContact CXone@home free for 60 days to new customers NICE inContact, a NICE business, and the leader in cloud contact center, announced it is partnering with Zendesk, Inc. service-first customer relationship management (CRM)…
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Products #17 to #20 complete the Talkdesk 20-in-20 innovation program, confirming Talkdesk’s commitment to delivering a global, end-to-end CX solution on a single unified platform  Talkdesk completes ambitious 20-in-20 product launch…
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Appoints Senior Microsoft Executive Will Blench to the Board of Directors and Hires Nasdaq-Experienced Finance Director Frans Koch as CFO to Accelerate Global Expansion Anywhere365, the leading software provider for Enterprise Dialogue…
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CallTower’s Extended Response Program empowers businesses with much needed risk-free access to UCaaS, Collaboration and an enhanced Cloud Contact Center solution, with fast-track implementation CallTower, a global leader in delivering…
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Joint Customer Live with Agent-Expert Consultation - Now Offered on Top of Five9 Integration with Zoom Phone Five9, Inc., a leading cloud contact center provider, announced the launch of an Agent-Expert Consultation experience which…
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Managed Services division integrates voice platform with ServiceNow ITSM to streamline operations and increase productivity 3CLogic, a leading provider of cloud contact center solutions, today announced the successful adoption of its…
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Joint Customer Live with Agent-Expert Consultation - Now Offered on Top of Five9 Integration with Zoom Phone Five9, Inc., a leading cloud contact center provider, today announced the launch of an Agent-Expert Consultation experience which…
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Talkdesk’s flexible, scalable and reliable cloud solution displaces legacy on-premises solution for more than 200 TAP agents to ensure business continuity through the coronavirus crisis Talkdesk, Inc., the cloud contact center for…
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