cloud contact center

Successfully navigating the COVID-19 pandemic by enabling agents to work-from-home for business continuity needs is a crucial component of Talkdesk cloud contact center solutions Fortune 100 global media leader moves more than 10,000…
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Five9, Inc, a leading provider of the intelligent cloud contact center, announced today that the company assisted a leading Canadian provider for home, automobile and business insurance to swiftly move 1,200 agents to work remotely as…
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Combined solution provides organizations with cloud contact center, cloud PBX, video meetings and team messaging to ensure everyone can work productively from home NICE inContact, a NICE business and the leader in cloud contact center,…
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Products #8 through #11 of Talkdesk 20-in-20 offer business continuity for response to the coronavirus outbreak with suite of flexible cloud deployment and security options Talkdesk, Inc., the cloud contact center for innovative…
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3CLogic announces latest round of financing for its leading cloud platform 3CLogic, a leading provider of cloud contact center solutions for ServiceNow and other major CRMs,  announced a $9.0M Series B financing led by Capitan Investment…
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Latest research from Neustar reveals across-the-board growth in attacks of all sizes Neustar, Inc., a global information services and technology company and leader in identity resolution, announced that its Security Operations Center…
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Intelliverse, a global cloud communications company that specializes in solutions that help businesses and customers connect, has announced that it will be providing the Premium version of its CRM, IntelliDialer Software for Salesforce and…
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Talkdesk 20-in-20 program continues with product #5 of 20, a new and innovative approach to knowledge base solutions Talkdesk, Inc., the cloud contact center for innovative enterprises, announced Talkdesk Guide, an intelligent knowledge…
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Widely respected, award-winning innovator leads Talkdesk product development and strategy as the company prepares to revolutionize the contact center industry in 2020 Talkdesk appoints Charanya Kannan as the company’s first chief…
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Vonage Holdings Corp., a global business cloud communications leader, announced results for the quarter and full year ended December 31, 2019. “In 2019, we took a number of decisive actions to enable long-term success,” said Alan Masarek,…
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"The era of an unintelligent contact center is over and, for that reason, AI must be the core of a contact center operation." Tiago, tell us about your role and journey into technology. I started Talkdesk right after college. I was…
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The Global Enterprise Efficiency Platform anywhere365 Will Deploy Knowledge from the Premier European Cloud and Azure Service Expert Anywhere365, which develops a Microsoft centric intelligent dialogue management and Cloud Contact Center…
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Talkdesk Easy Customizations, Salesforce Integration and System Scalability Are Key Components to Winning trivago Business Talkdesk, the cloud contact center for innovative enterprises, announced trivago Hotel Relations selected Talkdesk…
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NewVoiceMedia, a leading global provider of cloud contact center and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, announced that the NVM Platform has been…
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