communication channels

Artificial intelligence (AI) has been one of the biggest buzzwords of the past few years, especially in customer experience (CX). The technology has become ingrained across countless touchpoints throughout customer journeys, whether in…
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The affiliate marketing industry has rapidly evolved in recent years, as the industry looks to keep pace with the latest technologies and tactics transforming the sector. Affiliate marketers are always seeking new ways to stay ahead of the…
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LeapXpert, the responsible business communication pioneer, and ASC, a leading provider of recording and cloud solutions, today announced a partnership to deliver compliance recording for external Microsoft Teams voice and text…
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Data highlights ways AI brings 24/7 immediacy, with automation and personalisation, for continuous engagement across diverse communications channels Vonage, a global leader in cloud communications helping businesses accelerate their…
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Brands that are able to bring together their marketing, commerce and customer care strategies will gain a competitive edge in the months ahead  The one thing every social media marketer knows is that change is inevitable. In the past year,…
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Kaleyra Inc., a global CPaaS leader announced a strategic collaboration in its partnership portfolio with Talisma Corporation, Pvt. Ltd, a leading provider of customer experience solutions based in Bangalore, India. The partnership…
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The Report Investigates the Growing Threat of AI-Enabled Email Attacks and the Need for Modern AI-Powered Email Security Solutions to Increase Security Efficacy Perception Point, a leading provider of advanced threat prevention across…
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Desire for training, email use cases, and both excitement and fear over the future of work highlight the report’s key findings Nylas, the state-of-the-art communications platform giving developers universal access to email, calendar,…
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Mobile Visual Processing Solutions Coupled with Dedicated Game Tuning Services Take Mobile Gaming Experience to a Brand-New Level Pixelworks, Inc, a leading provider of innovative visual processing solutions, today announced the official…
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Typically, marketing and comms teams need to align on various aspects to build a unified brand voice; Nancy Coleman, SVP of Corporate Communications at DigitalOcean comments further while sharing a few best practices: __________…
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Business opportunities over the phone have increased 10% since 2018, as revealed in Ruby's 2023 call trends report. There's a simple, reliable way for small businesses to gain new customers or clients: answer the phone. That's according…
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Adam Berkowitz, Chief of Staff at LiveIntent chats about the latest trends redefining retail media in this quick catch-up: _________ Welcome to this MarTech Series chat, Adam, tell us about yourself and your role at LiveIntent…take us…
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After providing chatbots to hundreds of organizations, IvyQuantum is being released to democratize chatbots with a point-and-click solution available for all. Ivy.ai, Inc., providers of chatbots and omnichannel communications platforms,…
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Wevo takes the Jitterbit name, furthering the brand to empower businesses to accelerate digital transformation in Latin America and globally Jitterbit, a global leader for empowering transformation through automation, is excited to…
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Airmeez' AI-based intent routing will now use SoundHound's best-in-class voice AI to offer intelligent virtual assistants and notification services featuring natural language interactions across multiple communication channels. Airmeez…
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The app’s addition of Yobi Translator and Call Sentiment Analysis will elevate customer relationship management for businesses Yobi, the customer communication app for businesses designed to enhance customer relationship management…
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Vonage 11th Annual Global Customer Engagement Report reveals technology gap prevents meaningful connections and risks loyalty among customers Vonage, a global leader in cloud communications helping businesses accelerate their digital…
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Suite of Software Solutions Prevents Robocalls and Robotexts from Disrupting Communication Channels RoboKiller Enterprise, a suite of FCC-compliant phone spam solutions designed to protect your business's reputation and put an end to…
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The new KakaoTalk channel lets brands around the world communicate with their customers in South Korea and beyond Sinch AB (publ), a global leader in cloud communications and mobile customer engagement, announced it is adding the KakaoTalk…
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Jamal Miller, Sr. Director of Product Marketing at Mailchimp shares a few segmented marketing tips and best practices in this quick chat with MarTech Series: _________ Welcome to this MarTech Series chat, Jamal, tell us about your…
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