Browsing Tag

communication channels

ResultsCX Launches Enhanced Social Media Customer Experience Management Services

ResultsCX, a premier customer experience partner to Fortune-100 and 500 companies worldwide, announced it has expanded its digital and social media experience management operations to provide comprehensive customer care on behalf of its client brands. The company now offers simultaneous monitoring, triage, and response across hundreds of social channels and digital brand properties; online reputation management strategies; and content moderation that present a singular brand experience to customers. Marketing…

Syniverse and Hitachi Collaborate to Improve Enterprises’ Mobile Communications Experience

Syniverse, the world’s most connected company, announced they are working together with Hitachi America, Ltd. to empower its digital solution with Syniverse CPaaS Concierge. Syniverse and Hitachi are collaborating to offer a real-time messaging and passenger journey optimization solution to the Capital Area Transit System (CATS), the regional transit authority for the Baton Rouge, La. metropolitan area. Marketing Technology News: Yotta Extends Infrastructure And Cloud-Hosted Workload Protection Via Partnership With…