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Communications

An Unattractive Marketing Strategy That Matters The Most During the Pandemic

Ad spend is tumbling globally with advertisers pulling back on budgets since Coronavirus hit. In the UK, the majority of marketers (86%) were delaying or reviewing marketing campaigns at the start of April, which was an increase from just 55% three weeks earlier. A recent Nielsen study of the US market shows marked changes in consumer behavior, even before the official lockdown, with more going online to avoid shopping centers and malls. However, marketers must take steps now to ensure that they remain relevant…

Glia and MeridianLink Partner to Improve Loan Origination with Digital Customer Service

Glia, a leading provider of Digital Customer Service, announced that it has joined forces with MeridianLink, a developer of multi-channel account opening and loan origination platforms, to bring Digital Customer Service to MeridianLink's bank and credit union clients. By incorporating Glia's modern communications and collaboration platform into the loan origination process, customers can communicate with their institutions through their channel of choice, whether that's voice, messaging, video, or a combination of all…

Email Remains Top Internal Communications Channel During the Pandemic

To provide a timely evaluation of the current state of corporate communications, PoliteMail has released a new report, "The State of Communications Summer 2020." The report includes data from a July 2020 survey, conducted by Ragan, of more than 350 corporate communicators who shared their insights and opinions on the channels, technologies, and tools they rely on most to communicate with employees in the midst of this crisis. An overwhelming majority of internal communicators (93%) said email is the most preferred channel…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from Poly (Unified Communications), TransUnion (People-based Marketing), Zoom (Video Communications), LiveIntent (Identity Management), and Prospur.io (Sales engagement). Poly Appoints Dave Shull President and Chief Executive Officer Plantronics, Inc. (“Poly“), a global communications company that powers meaningful human connection and collaboration, announced the appointment of Dave…

Poly Appoints Dave Shull President and Chief Executive Officer

Plantronics, Inc. ("Poly"), a global communications company that powers meaningful human connection and collaboration, announced the appointment of Dave Shull as President, Chief Executive Officer and a member of the Company's Board of Directors (the "Board"), effective September 8, 2020. Mr. Shull succeeds Robert Hagerty, who has served as Interim Chief Executive Officer since February 2020. Mr. Hagerty will continue in his role as Chairman of the Board, and resume his membership on the Nominating and Governance and…

Chatnels Software Launches Chatnels App

Chatnels Software has launched its first product, an AI-powered chat messaging platform. This product is an enterprise chat platform to simplify workflow communications. Chatnels supports chat lines, similar to phone lines, that let you answer incoming chats, transfer to others, host a conference and invite other participants into the chat. Each chat line can have AI-powered digital assistants to automate basic tasks and engage participants in the chat. To date, Chatnels has been piloted by a number of enterprises including…

Integrated Marketing Agency Moxē Names Michael A. Monahan President & CEO

Moxē, an award-winning integrated marketing agency and subsidiary of Massey Services, announced that it has named Michael A. Monahan as its President & Chief Executive Officer. Monahan is a corporate communications and public relations leader and veteran with more than 25 years of experience in both agency and publicly traded corporations, including several Fortune 1000 companies. Before joining Moxē, he served as President of Tech Image, an award-winning digital public relations firm headquartered in Chicago, where…

Collibra Strengthens Executive Leadership Team to Support Continued Company Growth

Collibra, the Data Intelligence company, announced the appointment of Stuart Wilson to chief revenue officer and Aileen Black to senior vice president of public sector, a newly-created role. "Our organization has evolved significantly as we've grown from a startup to the global leader in Data Intelligence," said Felix Van de Maele, co-founder and CEO of Collibra. "As Data Intelligence becomes increasingly central to business operations, it is key that we continue to cultivate a strong leadership team that can drive our…

Mashreq Appoints Aimee Peters as Group Head of Marketing and Corporate Communications

With more than 20 years' experience as a marketing and brand leader across the Middle East, South Africa and UK, Aimee joins the Mashreq leadership team to strengthen brand and corporate reputation to drive business growth Mashreq, one of the leading financial institutions in the UAE, has appointed Aimee Peters as its new Group Head of Marketing & Corporate Communications. Aimee has over 20 years of experience in Marketing, Communications and PR, across the Middle East, South Africa and the UK. Prior to joining…

ZeroEyes Partners with RapidSOS to Immediately Inform 911 When Weapons Are Detected

Through this partnership ZeroEyes’ AI threat-detection software will be certified as RapidSOS Ready, allowing critical data and active threats to be sent directly to 911  ZeroEyes, an artificial intelligence weapon detection platform, announced a partnership with RapidSOS to send threat detection and surveillance data directly to 911. Built in partnership with public safety, RapidSOS’s emergency response data platform securely and automatically links life-saving data from connected devices directly to over 4,700 emergency…

Sabio Group Acquires Coverage Group in France

Addition of one of Europe’s leading Genesys Cloud partners further strengthens Sabio’s EMEA CX cloud capability Sabio Group has announced the acquisition of Coverage Group, one of France’s leading independent providers of customer experience and communications technology solutions. The acquisition supports Sabio’s goal of becoming the leading player across the European CX market and will add significant scale to the company’s French operations. .@SabioSense acquires Coverage Group, one of France’s leading independent…

Guidewire Software Announces Hi Marley as New Solution Alliance Partner

New partner’s texting platform to increase efficiency and customer satisfaction throughout claims process Hi Marley, a leading communications solution specifically designed for the insurance industry, and Guidewire Software, Inc., the platform P&C insurers trust to engage, innovate, and grow efficiently, today announced that Hi Marley has joined Guidewire PartnerConnect as a Solution partner. Hi Marley provides an AI-enabled texting platform built with insurance-specific functionality and intelligence allowing claims…

Ribbon Call Trust Delivers Advanced Identity Assurance, Validates Phone Calls and Combats Robocalls

Comprehensive portfolio integrates Ribbon’s market-leading security, call control, routing and analytics solutions with Machine Learning (ML) modeling to deliver advanced protection against robocalls, fraud attacks, while ensuring calls are from legitimate sources Ribbon Communications Inc., a global provider of real time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors, today introduced Ribbon Call Trust, its new identity assurance portfolio. Ribbon Call…

Oracle Protects Real-Time Enterprise Communications via the Cloud

Scoring, detection and mitigation cloud service provides always-on communications security for enterprises and contact centers With a dependence on highly reactive, legacy communications security solutions, contact centers and enterprises are increasingly vulnerable to sophisticated infrastructure attacks. To mitigate these threats, Oracle has launched the Oracle Communications Security Shield (OCSS) Cloud, a real-time communications security solution. Built on Oracle Cloud Infrastructure, the solution uses artificial…

Weyland Tech’s CreateApp Deploys First Mobile Apps for Small Businesses in Italy as Country Reopens

 Weyland Tech, Inc., a leading global provider of eCommerce, mCommerce and Fintech business enablement solutions, has officially launched its CreateApp mobile commerce platform-as-a-service in Italy as the country reopens following the COVID-19 lockdown. As Italy works to revitalize its economy, CreateApp allows the more than 172,000 small businesses across the country to easily and affordably establish a new mobile presence. CreateApp was launched in Italy in partnership with Medias-Com’S SA, a Swiss company specializing…

Rakuten Rewards Appoints Dana Marineau as Chief Marketing Officer

Former Credit Karma and Electronic Arts executive to lead next brand evolution of popular Cash Back platform Rakuten Rewards is pleased to welcome Dana Marineau, an award-winning marketing executive with deep expertise in brand positioning, marketing creativity and consumer loyalty, as chief marketing officer. Ms. Marineau will be responsible for strengthening Rakuten's consumer recognition as the leading cash back portal and launching new innovative shopper loyalty programs. As a top executive at Credit Karma and…

BlackBerry and Bell to Deliver Enhanced Mobile Threat Defense to Enterprise Customers

BlackBerry Limited announced a new partnership to provide enhanced secure communications to business and government customers, strengthening their longstanding relationship to deliver leading-edge mobile security solutions to Canadian consumers and business customers. BlackBerry becomes Bell’s preferred Mobile Threat Defense (MTD) partner, enabling Canada’s largest communications company to offer its enterprise customers access to BlackBerry Protect, the MTD solution that uses the power of artificial intelligence to block…

FEEL CONNECTION Leverages Brightcove Engage to Streamline Internal Communications

Merging the two most effective mediums of communication – mobile and video – Brightcove Engage enables efficient and secure video sharing across one of Japan’s leading fitness brand’s workforce Brightcove Inc., the world’s leading video technology platform, today announced that FEEL CONNECTION, a Japanese lifestyle brand encompassing fitness, apparel, and food businesses, is using Brightcove Engage™ to improve employee engagement and quality of service. A purpose-built application developed for internal communications…

Smarsh Introduces Capture and Archiving Support for WhatsApp and WeChat

Enables Organizations to Use Popular Encrypted Apps for Business and Meet Compliance, E-Discovery Obligations Smarsh, helping customers get ahead – and stay ahead – of the risk within their electronic communications, today announced capture and archiving support for WhatsApp and WeChat, two prominent secure messaging applications that are undergoing rapid enterprise adoption. Organizations must capture, retain and review employee communications in support of regulatory retention and oversight obligations. This content also…

Poly Studio X Family and Poly G7500 are the First Zoom Rooms Appliances to Receive Zoom Certification

Zoom Rooms certification broadens Poly's native, purpose-built portfolio of solutions for secure, seamless video conferencing Plantronics, Inc., a global communications company that powers meaningful human connection and collaboration, today announced that the Poly Studio X30 and Poly Studio X50 video bars and the Poly G7500 video conferencing system are now the first Zoom Rooms Appliances to receive Zoom certification. As the first Android-based appliances to offer native Zoom Rooms functionality, the Poly Studio X30,…