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Concord

The Benefits of AI in Contract Lifecycle Management

Contract lifecycle management, or CLM, refers to the management of all the processes involved in the initiation, drafting, renewing, and execution of a contract or any contractual agreement. There are different key stages in CLM to ensure the smooth functioning of the whole process. These key stages include initiation, authoring, process and workflow, negotiation and approval, execution, on-going management and compliance, and contract renewal. There are many kinds of software that makes contract lifecycle management…

Concord Servicing Corporation Selects Genesys Cloud to Deliver Personalized Customer Experiences

New cloud contact center solution to help fintech company save costs and improve workforce efficiencies To provide more personal, flexible and positive customer experiences, Concord Servicing Corporation ("Concord") has selected Genesys Cloud. A move to the all-in-one solution and the world's leading public cloud contact center platform will allow Concord to help its loan originators and capital providers work more efficiently and deliver better service to customers. In addition, the recognized leader in portfolio…