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Contact Center AI

Kin + Carta Recognized by Google Cloud as global Rapid Response Virtual Agent Integration Partner

Designed to help businesses build and implement customized contact center virtual agents Kin + Carta is being recognized by Google Cloud as a global integration partner for their Rapid Response Virtual Agent program. Google Cloud’s global Rapid Response Virtual Agent program is designed to help businesses build and implement customized Contact Center AI virtual agents to respond to customer questions via chat, phone and social media channels due to COVID-19. “As we work to support our customers during this time of…

Google Purchases Customer Service Automation Firm Onward

The Acquisition Will Add Further Depth to the Search Giant’s Artificial Intelligence & Customer Success Endeavors Google’s acquisition of Onward might have been easier to miss but is an important event for both the organizations. While Onward now gets global recognition, their technology can help Google build phenomenal AI-centric products. The purchase price of Onward was not disclosed. The company in the past has raised $120,000 for itself through private funding in two rounds. A select few of Onward will be…