Contact Center-as-a-Service

Fully compliant UCaaS solution, Global RingEX Select™, backed by certifications from DoT & TRAI, now available across India via new PAN-India license RingCX™ native contact center brings robust omnichannel and AI-powered capabilities…
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TTEC Holdings, Inc., a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has unveiled a new offering to help…
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Seasoned CMO Brings Decades of Experience Driving Business Development and Market Penetration for Technology Companies Talkdesk®, Inc., a global AI-powered contact center leader for enterprises of all sizes, today announced that…
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Genesys continues to seize market share driven by strong demand for cloud experience orchestration platform Genesys, a global cloud leader in AI-powered experience orchestration, announced that the Genesys Cloud CX platform has surpassed…
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90 percent of customers would recommend NICE as the preferred CCaaS vendor NICE, a leading customer experience innovator, announced that it has been named a Customers’ Choice in the 2023 Gartner Peer Insights Voice of the Customer for…
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Peer-Recognized as a ‘Strong Performer’ among other recognized Vendors; Dialpad’s Ai Contact Center received high ratings for Overall Experience 87% of reviewers gave Dialpad a "Willingness to Recommend" rating…
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TTEC Digital recognized as CCAI Platform launch partner TTEC Holdings Inc.,one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced the expansion of its…
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Acquisition Deepens Anexinet’s Customer Experience, Workplace Modernization, and Infrastructure Solutions Anexinet Corporation, a leading provider of digital business solutions, and a Mill Point Capital LLC portfolio…
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8x8, Inc., a leading integrated cloud communications platform, today announced it has been named a Challenger in the 2021 Gartner Magic Quadrant for Contact Center as a Service1. This is the seventh consecutive year 8x8 has been recognized…
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Textel’s contact center texting platform for Five9 will add advanced SMS and MMS to reduce call volumes while increasing agent efficiency and customer engagement Textel, a rapidly growing texting platform designed…
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New outbound capabilities and additional inbound features help enable previously underserved SMBs LogMeIn, Inc. a leading provider of cloud-based solutions such as GoToConnect, GoToMeeting, LastPass and Rescue, today announced new…
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Erases the Boundary Between Siloed Solutions to Bring Employee and Customer Communications Together to Optimize Customer Experience 8x8, Inc., a leading integrated cloud communications platform provider, today…
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The diversity of its solutions, customer focus, and deep customization help it fill the white spaces in the market and expand in diverse industries Based on its recent analysis of the European Contact Center-as-a-Service (CCaaS) market,…
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Evolve IP, the world's leading provider of Work Anywhere solutions, announced that Gartner has named it to the Magic Quadrant for Contact Center as a Service. Evolve IP's omnichannel offering, which runs 30-40% less than comparable…
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NICE inContact, a NICE business, announced that Gartner has recognized the company as a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. The company was positioned the highest overall for its ability…
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8x8, Inc., a leading integrated cloud communications platform, announced it has been named a Challenger in the 2020 Gartner Magic Quadrant for Contact Center as a Service. “We are proud that Gartner has recognized our progress in…
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Talkdesk, Inc., the cloud contact center for innovative enterprises, announced its recognition as a Leader by Gartner in the inaugural multi-regional 2020 Magic Quadrant for Contact Center as a Service (CCaaS). Gartner performed a rigorous…
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Genesys, the global leader in cloud customer experience and contact center solutions, has been positioned by Gartner, Inc. as a Leader in the 2020 Magic Quadrant for Contact Center as a Service. The company placed furthest overall for…
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Enghouse Cloud and Communications Center support advanced integration with MS Teams Enghouse Systems Limited is participating in the Microsoft Teams Connected Contact Center certification program and now offers cloud and on-premise…
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Launches MiCloud Engage Contact Center and Newest Version of MiCloud Flex Mitel is giving businesses more ways to keep up with ever-rising customer expectations through the introduction of MiCloud Engage Contact Center, a…
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