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contact centre solutions

AXA Insurance Revolutionises Digital Customer Service with RingCentral Engage Digital

A Single Dashboard, Managing a 50% Month-On-Month Increase in Digital Interactions, with a 10x Increase in Case Resolution RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that, AXA, one of the world’s largest insurance providers, is using RingCentral Engage Digital, a platform that manages every digital interaction with customers, to revolutionise its digital customer service offering. The new platform and approach has led to: A…

Westcon Joins Forces with RingCentral to Enable Channel Partners to Deliver Market-Leading Cloud Communications Solutions to Enterprises

RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc., and Westcon, a value-added technology distributor, announced they will bring a new generation of cloud communications solutions to channel partners. “We’re thrilled to be their lead partner as we work together to enable their channel community with the leading solution in UCaaS.” With Westcon acting as a master agent for RingCentral initially in…

UK Companies Face Boycotts for Slow Customer Service

Research reveals over half (56%) of Brits would stop shopping with a brand if they experienced slow customer service. That is according to 8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide, who recently commissioned a survey of 2,000 adults in the UK. “It’s clear that customers have little patience for slow service and, when frustrated, won’t hesitate to take their business elsewhere. ” This is a widespread issue – nearly two-thirds (64%) of people have…