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content services provider

Hyland Names Susan Decathelineau Chief Customer Success Officer

Customer Success Department to become the voice of the customer Hyland, a leading content services provider, has promoted Susan deCathelineau to Senior Vice President, Chief Customer Success Officer. Leading this next evolution of Hyland's Customer Success Department, deCathelineau will focus on helping customers gain long-term competitive advantages by leveraging the breadth and depth of their technology investment. In her role as the Chief Customer Success Officer, deCathelineau will report to Hyland's Executive Vice…

Hyland Announces New Platform Enhancements

Hyland's latest releases improve user experience, empower mobile workforces and unlock additional value Hyland, a leading content services provider, released OnBase Foundation Enhancement Pack 4 (EP4) and Content Composer Foundation EP2, delivering on its ongoing strategy to provide the most modern, feature-rich and secure content services platform. The latest set of releases improve user experience, empower mobile and remote workforces and help customers unlock additional value from the platform. "Driven largely by…

Hyland Releases Foundation Version of Brainware Intelligent Capture

Latest release brings breakthrough handwriting recognition, increased cadence of enhancements Hyland, a leading content services provider for organizations across the globe, announces Brainware Foundation, the latest release of Hyland's intelligent data extraction and text analytics software. Built on a modern technology architecture, Brainware Foundation strengthens organizations' existing technology investments while equipping them for the future through an increased cadence of enhancements. These enhancement packs (EP)…

Alfresco Wins Sixth Consecutive Award for Exceptional Customer Service

Alfresco’s Customer and Premier Support Teams Recognized Yet Again in Prestigious CRMI NorthFace ScoreBoard Award Alfresco Software, an open source, content services provider, announced that the Customer Relationship Management Institute, LLC (CRMI), a leading organization recognizing achievements in customer support, has recognized Alfresco’s Technical and Premier Support teams for their customer service excellence. Alfresco was presented with the CRMI's NorthFace ScoreBoard (NFSB) Award for Outstanding Customer Service …

Hyland Acquires Blockchain-Credentialing Provider Learning Machine

Hyland, a leading content services provider, announced its acquisition of Learning Machine, an innovator in blockchain-anchored digital credentialing solutions. The acquisition was effective February 1, 2020. Learning Machine is a pioneer in leveraging blockchain technology to authenticate documents and content. Its credentialing solution facilitates the creation and sharing of blockchain-secured digital records that are recipient owned, vendor independent and verifiable anywhere. The Learning Machine Issuing System…