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ConvergeOne

ConvergeOne and NICE Announce Launch of Customer Engagement Optimization Services (CEOS)

ConvergeOne, a leading global IT services provider of collaboration and technology solutions, announced that it has partnered with NICE to launch the first release of its Customer Engagement Optimization Services (CEOS) offering. CEOS phase 1 is comprised of two solutions from NICE, the world's leading provider of cloud and on-premises enterprise software solutions, namely  Interactive Voice Response Optimization (IVRO) and Nexidia Analytics. CEOS phase 1 provides solutions for optimizing the performance of contact…

BlackBerry Secures the Modern Workforce with New Digital Workplace

New solution combines secure access with continuous threat protection powered by AI BlackBerry Limited announced BlackBerry Digital Workplace, a secure robust workspace that provides users simple and secure online and offline access to corporate on-premise or cloud content including Microsoft Office 365 resources. Remote anywhere, anytime access to company resources and data is what empowers a modern, mobile workforce. Using traditional VPN or classic VDI, however, can fail to effectively safeguard computers,…

ConvergeOne 2019 Corporate Net Promoter Score Rises to 72

ConvergeOne, a leading global IT services provider of collaboration and technology solutions, announced that its 2019 Corporate Net Promoter Score has risen to 72. ConvergeOne's 2019 Corporate NPS is two points above its 2018 NPS of 70, and eleven points above its 2016 score of 61. The 2019 score maintains ConvergeOne's placement in the "Excellent" NPS category, which only a select group of customer-centric companies are able to achieve. In the IT services industry, the average NPS—as reported by ClearlyRated—is 24, which…

ConvergeOne Joins RingCentral’s New Platinum Partner Program

ConvergeOne, a leading global IT services provider of collaboration and technology solutions, announced that it has been named a Platinum Partner of RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. ConvergeOne's inclusion in RingCentral's Platinum Partner Program confirms its status as one of RingCentral's most strategic partners. As a Platinum Partner, ConvergeOne will receive a number of benefits that allow it to better serve ConvergeOne and…

ConvergeOne Announces Launch of ConvergeOne Cloud Experience (C1CX) Mid Market Offering

ConvergeOne, a leading global IT services provider of collaboration and technology solutions, announced that it has extended its Unified Communications as a Service (UCaaS) solution into the mid-market segment with the launch of its ConvergeOne Cloud Experience (C1CX) Mid Market offering. C1CX provides a secure, scalable, and comprehensive collaboration experience that changes the way people communicate, share content, and manage projects—all with the goal of getting more done with less. C1CX Mid Market for UCaaS consists…

Adam Petrovsky Joins ConvergeOne as Regional Vice President, SOCAL and Utah

ConvergeOne, a leading global IT services provider of collaboration and technology solutions, announced that Adam Petrovsky has joined the company as Regional Vice President, SOCAL and Utah. He will report to Klaus Hillmann, Executive Vice President, US West. Petrovsky's appointment reaffirms ConvergeOne's commitment to strengthening its regional approach to serving customers, which allows its sales team to think locally and ensure an agile customer experience. In his role, Petrovsky will be responsible for managing the…

ConvergeOne Named Pure Storage’s Central Partner of the Year at Pure//Accelerate 2019

ConvergeOne, a leading global IT services provider of collaboration and technology solutions, announced that Pure Storage has recognized ConvergeOne as its Central Partner of the Year. Pure Storage announced the award last week at Pure//Accelerate 2019 in Austin, Texas. Marketing Technology News: Blue Acorn iCi Acquires Mediotype, A Leading B2B & B2C Commerce Experience Company ConvergeOne received the 2019 Central Partner of the Year award for its 50% growth year-over-year for the last four years with Pure…