Conversation Intelligence

New enterprise integrations deliver critical business insights and drive customer-centric decision-making Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth Revenue teams, announced a major step toward bringing the power of Conversation Intelligence (CI) to every enterprise system, including a new API and integrations for Zapier and Slack. These product enhancements bring the power of CI into business intelligence tools like Tableau, Mode Analytics, and Looker, and workflows used by world-class Revenue…

At its 6th annual conference, Invoca announced three new solutions that extend its AI-powered conversation intelligence platform beyond the marketing organization to also serve sales, eCommerce, and customer experience teams. The new solutions will allow all revenue teams at business-to-consumer (B2C) brands to create better buying experiences, drive more leads, and increase revenue. By helping brands understand conversation data and activate it across their technology stack, Invoca's Active Conversation Intelligence…

Invoca, the leader in conversation intelligence for revenue teams, announced at its annual Invoca Summit, the Invoca Exchange, a marketplace of more than 40 partner solutions and integrations. Integrations include Google, Salesforce, Facebook, Adobe, Tealium, and Five9. The company also announced new partnerships with FullStory and Criteo to help brands deliver exceptional digital customer experiences and increased revenue. The Invoca Exchange provides a simple, centralized hub for marketing, eCommerce, sales, and…

Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth sales teams, announced that they have been selected by Zoom Video Communications, Inc., to be a featured launch partner for the new Zapps app marketplace, presented at Zoomtopia 2020. This new product helps Revenue teams be their best in every interaction and share the voice of the customer with every stakeholder by providing a Chorus-powered companion application that will enhance the productivity of virtual meetings and fundamentally change the way…

Exclusive technology unlocks the deepest insights across performance, revenue, and market intelligence Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth sales teams, announced it has 13 granted patents, including the most recent addition which models voice calls to improve an outcome of a call between a representative and a customer, making it the most robust portfolio in the Conversation Intelligence market. Collectively, each patent solves a gap in the sales industry to fully understand sales rep…

Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth Revenue teams, announced new advanced analytics capabilities in the platform that provide Revenue leaders with unparalleled insights into the most effective indication of revenue momentum: the health of their relationships with customers and what is being said in those interactions. The updated capabilities include a comprehensive collection of reports built on advanced AI that measures different aspects of customer interactions such as rep activity…

Enterprise SaaS leader, Thiago Sá Freire, joins Chorus as Chief Revenue Officer to further the Conversation Intelligence leader’s rapid growth Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth Revenue teams, announced Thiago Sá Freire has joined the company as Chief Revenue Officer. Sá Freire joins Chorus with experience from Hudl, where he served as Senior Vice President of Global Sales & Customer Success. He has committed his career to sales and relationship excellence and has proven expertise…

"Purchasing and interactive decisions made on mobile apps and online will be largely determined by the quality of the digital experience in 2020 and beyond." Hi Jim, from Sales to becoming a CEO-- How did you plan your transition through the Dotcom era to the modern AI era? Starting my career with AT&T provided a great foundation for my future as I was able to work alongside innovative startups in Silicon Valley selling AT&T's new eCommerce and Interactive solutions products. During this time I actually won a…

ExecVision, the only conversation intelligence platform that helps organizations close the Insights-to-Performance Gap, today announced the release of its enhanced Performance Dashboards. These new analytics expand ExecVision's value in the two fundamental components of conversation intelligence technology: surfacing valuable, actionable insights from customer and prospect conversations, and facilitating the delivery of consistent and targeted coaching to close rep skill gaps in order to improve business outcomes. These…

"Don’t change what works just because you’re remote. In fact, double-down on what works." Please tell us about your role and the team/technology at ringDNA. I am the Chief Marketing Officer at ringDNA. We offer a Sales platform that radically improves productivity and performance for Sales, Customer Success and Support teams, which translates to more conversations and more revenue. Most importantly, we are remote by design, which makes it possible for us to enable Sales teams around the world as they continue to…

Today’s Daily MarTech Round-up covers latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Adobe, Aptos, Inc., AccuWeather, Amazon Web Services, Inc, ExecVision and True Fit®. Adobe Announces Availability of Adobe Experience Manager as a Cloud Service Adobe unveiled Adobe Experience Manager as a Cloud Service, part of Adobe Experience Cloud. The industry’s most advanced cloud-native solution for digital experience management brings together rich out-of-box capabilities and…

Provides Managers Critical Insights to Make Better Decisions & Drive Performance Improvements ExecVision, the only conversation intelligence platform that helps organizations close the Insights-to-Performance Gap, announced the release of Smart Alerts, automatic notifications that alert users to coachable moments in customer-facing conversations. This new capability brings unparalleled visibility into rep performance, allowing managers to understand their team's behavior trends and implement initiatives to mitigate…

" A central CRM platform is a key component of leveraging the insights derived from Voice analytics to ensure that 360 customer view for all lines of business. " Journey into Tech Hi Richard, tell us about your role and journey into Technology. What inspired you to take up the role at Red Box? I’ve worked in the Software and Financial Services sectors for over twenty years now, focusing on transformation and innovation. I joined Red Box as CEO in 2016 and it was really the inherent richness of Voice data and its ability…

Chorus.ai, the leading Conversation Intelligence Platform for high-growth sales teams, today announced the most secure and compliant meeting recording experience on the market. Chorus.ai is the only solution available that ensures Zoom's native visual and audio recording notification is activated for any Chorus-recorded meeting, eliminating the need for a sales rep to provide notice to every meeting participant. In addition to full compliance, the integration delivers a best-in-class user experience with the highest…

Tell us about your role and the team/technology at Chorus.ai Chorus.ai is the leading Conversation Intelligence Platform which identifies and helps teams replicate the performance of top-performing reps by analyzing their Sales meetings. These insights serve as the foundation of an effective coaching strategy for Sales and customer success teams and provide insight into the voice-of-the-customer across the entire organization. Chorus.ai’s advanced Speech Recognition, Natural Language Processing (NLP) and AI technology…

Chorus.ai, the Conversation Intelligence Platform for high-growth sales teams, announced it is a momentum leader in the G2, formerly G2 Crowd, Summer 2019 Momentum Grid Reports for Conversation Intelligence and Sales Coaching. Chorus led the market in its placement as a momentum leader. “We’re honored to lead G2’s Conversation Intelligence and Sales Coaching quadrants in Momentum and Customer Satisfaction,” said Roy Raanani, CEO and Co-Founder of Chorus.ai. “G2 has become a critical input to delighting our customers by…

Mary Pat Donnellon CMO, CallRail Conversation intelligence is a trending topic for B2B sales analytics teams. CallRail, a leading call tracking, recording, and analytics platforms for Sales, provides reliable and powerful conversation analytics that take the guesswork out of qualifying leads. Mary Pat Donnellon, CMO at CallRail, spoke to us about the core tenets driving her company's marketing campaigns on call analytics and the future of CRM and Marketing Automation tools.Tell us about your role at CallRail and the…

Public Answers to Some Frequently Asked Questions Conversation intelligence technology is one of the newest, most impactful sales technologies available today. It’s helping hundreds of sales organizations increase quota attainment and performance across their entire teams. But since it’s so new and novel, there are a lot of questions about it from both current users and potential users. This post outlines a list of frequently asked questions about this new technology, and our answers to them. We hope you find it…