Conversation Intelligence

Bringing the power of end-to-end call tracking, conversation intelligence and insight directly to distributed marketing networks SproutLoud, the leading Distributed Marketing platform for brands and their distributed networks, today announced its strategic partnership with Invoca, the leading Active Conversation Intelligence platform for revenue teams. Together these two powerhouses in marketing technology are extending AI-powered conversation intelligence to companies that sell their products through vast…

Organizations including Build.com, Christian Brothers Automotive, Cincinnati Bell, LegalShield, LifeBridge Health, Media Experts, RingCentral, Tax Defense Network, Windstream, and others turn to Invoca to drive revenue by connecting their digital marketing campaigns to inbound sales calls Invoca, the leading Active Conversation Intelligence platform for revenue teams, ended its 2020 fiscal year with record revenue, accelerating growth, and continued momentum in winning over even the most sophisticated marketers. Invoca…

Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth Revenue teams, announced Momentum Insights, a transformational view into customer relationships, provided natively in the CRM. Momentum Insights harnesses the power of Conversation Intelligence to empower reps and their leaders to confidently engage with customers and ultimately close deals more quickly and easily—right from their CRM. Marketing Technology News: GetAccept Secures $20 Million in Series B Funding "The Conversation, analyzed by AI,…

Apprenticeship program seeks to ensure underserved populations gain equitable opportunities in revenue orgs Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth sales teams and Us in Technology, the mission-driven diversity supplier with a goal of diversifying the technology industry, have launched the Chorus Accelerator Program. This program offers a three month paid apprenticeship program aimed toward accelerating and empowering black, indigenous, and people of color (BIPOC) to learn and grow their…

The Northridge Group, Inc., an industry leader in contact center and customer experience consulting, and Tethr, the market’s most advanced conversation intelligence platform, announced the formation of a strategic partnership to help companies make better decisions using Voice of the Customer data. By teaming up, both companies are able to integrate deep domain expertise and human-assisted monitoring with AI-powered analytical capabilities, including best of breed audio transcription, to deliver a comprehensive and robust…

Launches new interactive site, providing benchmarks and best practices to inform Revenue strategy for 2021 and beyond Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth Revenue teams, provides proprietary data to inform business goals and strategies for 2021 with the launch of an on-demand State of Conversation Intelligence 2020 Q4 Benchmarks report. The data, updated monthly, provides insights and guidance into 10 critical revenue operations components such as C-suite participation in sales calls,…

New enterprise integrations deliver critical business insights and drive customer-centric decision-making Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth Revenue teams, announced a major step toward bringing the power of Conversation Intelligence (CI) to every enterprise system, including a new API and integrations for Zapier and Slack. These product enhancements bring the power of CI into business intelligence tools like Tableau, Mode Analytics, and Looker, and workflows used by world-class Revenue…

At its 6th annual conference, Invoca announced three new solutions that extend its AI-powered conversation intelligence platform beyond the marketing organization to also serve sales, eCommerce, and customer experience teams. The new solutions will allow all revenue teams at business-to-consumer (B2C) brands to create better buying experiences, drive more leads, and increase revenue. By helping brands understand conversation data and activate it across their technology stack, Invoca's Active Conversation Intelligence…

Invoca, the leader in conversation intelligence for revenue teams, announced at its annual Invoca Summit, the Invoca Exchange, a marketplace of more than 40 partner solutions and integrations. Integrations include Google, Salesforce, Facebook, Adobe, Tealium, and Five9. The company also announced new partnerships with FullStory and Criteo to help brands deliver exceptional digital customer experiences and increased revenue. The Invoca Exchange provides a simple, centralized hub for marketing, eCommerce, sales, and…

Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth sales teams, announced that they have been selected by Zoom Video Communications, Inc., to be a featured launch partner for the new Zapps app marketplace, presented at Zoomtopia 2020. This new product helps Revenue teams be their best in every interaction and share the voice of the customer with every stakeholder by providing a Chorus-powered companion application that will enhance the productivity of virtual meetings and fundamentally change the way…

Exclusive technology unlocks the deepest insights across performance, revenue, and market intelligence Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth sales teams, announced it has 13 granted patents, including the most recent addition which models voice calls to improve an outcome of a call between a representative and a customer, making it the most robust portfolio in the Conversation Intelligence market. Collectively, each patent solves a gap in the sales industry to fully understand sales rep…

Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth Revenue teams, announced new advanced analytics capabilities in the platform that provide Revenue leaders with unparalleled insights into the most effective indication of revenue momentum: the health of their relationships with customers and what is being said in those interactions. The updated capabilities include a comprehensive collection of reports built on advanced AI that measures different aspects of customer interactions such as rep activity…

Enterprise SaaS leader, Thiago Sá Freire, joins Chorus as Chief Revenue Officer to further the Conversation Intelligence leader’s rapid growth Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth Revenue teams, announced Thiago Sá Freire has joined the company as Chief Revenue Officer. Sá Freire joins Chorus with experience from Hudl, where he served as Senior Vice President of Global Sales & Customer Success. He has committed his career to sales and relationship excellence and has proven expertise…

"Purchasing and interactive decisions made on mobile apps and online will be largely determined by the quality of the digital experience in 2020 and beyond." Hi Jim, from Sales to becoming a CEO-- How did you plan your transition through the Dotcom era to the modern AI era? Starting my career with AT&T provided a great foundation for my future as I was able to work alongside innovative startups in Silicon Valley selling AT&T's new eCommerce and Interactive solutions products. During this time I actually won a…

ExecVision, the only conversation intelligence platform that helps organizations close the Insights-to-Performance Gap, today announced the release of its enhanced Performance Dashboards. These new analytics expand ExecVision's value in the two fundamental components of conversation intelligence technology: surfacing valuable, actionable insights from customer and prospect conversations, and facilitating the delivery of consistent and targeted coaching to close rep skill gaps in order to improve business outcomes. These…

"Don’t change what works just because you’re remote. In fact, double-down on what works." Please tell us about your role and the team/technology at ringDNA. I am the Chief Marketing Officer at ringDNA. We offer a Sales platform that radically improves productivity and performance for Sales, Customer Success and Support teams, which translates to more conversations and more revenue. Most importantly, we are remote by design, which makes it possible for us to enable Sales teams around the world as they continue to…

Today’s Daily MarTech Round-up covers latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Adobe, Aptos, Inc., AccuWeather, Amazon Web Services, Inc, ExecVision and True Fit®. Adobe Announces Availability of Adobe Experience Manager as a Cloud Service Adobe unveiled Adobe Experience Manager as a Cloud Service, part of Adobe Experience Cloud. The industry’s most advanced cloud-native solution for digital experience management brings together rich out-of-box capabilities and…

Provides Managers Critical Insights to Make Better Decisions & Drive Performance Improvements ExecVision, the only conversation intelligence platform that helps organizations close the Insights-to-Performance Gap, announced the release of Smart Alerts, automatic notifications that alert users to coachable moments in customer-facing conversations. This new capability brings unparalleled visibility into rep performance, allowing managers to understand their team's behavior trends and implement initiatives to mitigate…

" A central CRM platform is a key component of leveraging the insights derived from Voice analytics to ensure that 360 customer view for all lines of business. " Journey into Tech Hi Richard, tell us about your role and journey into Technology. What inspired you to take up the role at Red Box? I’ve worked in the Software and Financial Services sectors for over twenty years now, focusing on transformation and innovation. I joined Red Box as CEO in 2016 and it was really the inherent richness of Voice data and its ability…

Chorus.ai, the leading Conversation Intelligence Platform for high-growth sales teams, today announced the most secure and compliant meeting recording experience on the market. Chorus.ai is the only solution available that ensures Zoom's native visual and audio recording notification is activated for any Chorus-recorded meeting, eliminating the need for a sales rep to provide notice to every meeting participant. In addition to full compliance, the integration delivers a best-in-class user experience with the highest…