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COPC

COPC Customer Experience Standard for Vendor Management Organizations

COPC Inc., a global consulting, certification and training firm that helps companies improve operations to transform the customer experience, announces the immediate availability of Release 6.1 of the COPC Customer Experience (CX) Standard for Vendor Management Organizations (VMOs). The COPC CX Standard for VMOs is a comprehensive performance management system designed to help buyers of customer experience services better manage their VMO operations and vendors. “The COPC CX Standard for VMOs is tailored for the management…

COPC Inc. Announces Its 2019 Global Public Training Calendar for Customer Experience Management Professionals

COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, announces its 2019 management training program for call center and customer experience (CX) operations. This year’s calendar features 91 public classes in 18 countries, 29 cities and five languages. Private training is also available by request. “This year, we continue our global reach with our public training, especially in the Asia Pacific region, along with a renewed focus on private training. Working with…