Browsing Tag

Craig Charlton

SugarCRM Launches Renewals Console, a Game-Changer for Subscription-Based Businesses

Company Continues to Lead the Industry with Groundbreaking Innovations in Winter ‘20 Release SugarCRM Inc., the company that enables organizations to create customers for life, announced its Winter ‘20 release, showcasing a new renewals console, along with additional features designed to improve the lead funnel, increase renewal rates for recurring revenue models, and optimize first-response resolution rates inside customer support centers. “The Renewals Console can have an immediate impact on the bottom line, automating…

SugarCRM Announces Sugar Serve, an Innovative New Offering Focused on Customer Support

Integrated Console Experience Revolutionizes Customer Support Processes SugarCRM Inc., the company that helps organizations deliver exceptional customer experiences, announced Sugar Serve, a game-changing new offering for automation of customer support processes that puts everything agents need to work a support case right at their fingertips in an integrated and optimized console experience. “This is unlike any level of support for customer service agents on the market today,” said CEO Craig Charlton. “With our Service…

SugarCRM Driving the Future of Customer Experience With Powerful Products and New Vision

Company Continues to Evolve Its Business with Intelligent CX Platform, No-Touch Information Management and Continuous Cloud Innovation SugarCRM Inc., a company that helps organizations deliver exceptional customer experiences, announced a new portfolio of customer experience applications and key differentiators among industry peers. “Our vision is to create a world where companies cultivate customers for life by anticipating and fulfilling needs before customers realize they have them,” said Sugar CEO, Craig Charlton…