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CRMI

Cengage Wins Customer Relationship Management Institute’s “Top Customer Support” Award for Third Consecutive Year

Award Measures Customer Satisfaction on a Five-Point Scale; Cengage Received nearly 94% Customer Satisfaction Rating For the third consecutive year, Cengage has won the Customer Relationship Management Institute's NorthFace ScoreBoard Award for top customer support. The award is based on feedback from customers—students, instructors and administrators—as measured by CRMI LLC, a recognized expert in developing and implementing customer and employee experience management strategy programs. "We're honored to again receive…

Broadcom Recognized for Excellence in Customer Service and Loyalty

Broadcom Inc.today announced its Mainframe Software Division (MSD) and Enterprise Software Division (ESD) are being honored by the Customer Relationship Management Institute (CRMI) with a 2019 NorthFace ScoreBoard Award (NFSB) for achieving excellence in customer service and loyalty for their DevOps, Security, Automation, and Data Management product lines. This is the eighth consecutive year that Broadcom has earned this honor, demonstrating its ongoing commitment to continuously exceed customer expectations. CRMI is one of…

Alfresco Wins Sixth Consecutive Award for Exceptional Customer Service

Alfresco’s Customer and Premier Support Teams Recognized Yet Again in Prestigious CRMI NorthFace ScoreBoard Award Alfresco Software, an open source, content services provider, announced that the Customer Relationship Management Institute, LLC (CRMI), a leading organization recognizing achievements in customer support, has recognized Alfresco’s Technical and Premier Support teams for their customer service excellence. Alfresco was presented with the CRMI's NorthFace ScoreBoard (NFSB) Award for Outstanding Customer Service …

Rapiscan Systems Recognized for Excellence in Customer Service

Customer Experience Efforts Recognized by Industry for Exceptional Customer Support Rapiscan Systems, a leading global supplier of security inspection technology, today announced that its Customer Experience team has been recognized for excellence in service by the Customer Relationship Management Institute (CRMI) with a prestigious Certified CEM Professional (CEMPRO) Award. Achievement of this award certifies that Rapiscan Systems has met rigorous employee-customer relationship training requirements and has…