Customer Communications

A leading omnichannel customer experience platform that helps simplify the implementation of AI-powered automations for customer service, enabling brands to handle complex customer inquiries while helping to ensure data security and privacy…
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IntelePeer, a leading AI-powered Communications Automation Platform provider, introduces SmartCommunicator for Microsoft Teams bringing customer-specific AI and automation to front office and other enterprise workers communicating and…
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Loyalty programs, once unique market differentiators, have evolved into essential tools for brands to drive customer engagement, deepen their understanding of consumer preferences, and fuel business growth. With an increasing number of…
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Enterprise Customer Growth, EU Footprint Expansion, and Product Innovation Drive the Company’s Success Iterable, the AI-powered customer communication platform, celebrated a banner fiscal year of growth and innovation. In…
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By partnering with Emplifi, Dine Brands cut the amount of time it took to manage guest inquiries on social channels from five minutes to sixty seconds or less Emplifi, a leading customer engagement platform, today announced it has…
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Writesonic, a Y-Combinator-backed Generative AI platform, today unveils Botsonic, a revolutionary AI chatbot set to reshape the landscape of customer communications. Enriched with cutting-edge generative AI and large language models –…
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Birdeye, the leader in the field of reputation and customer experience management, took a significant step into the future of digital customer experience during its first-ever user conference, Birdeye View. The event drew over 3,500…
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Interzoid, a pioneer in Cloud-based data quality technology, is the first to leverage the capabilities of Generative AI, a subset of Artificial Intelligence utilizing Large Language Models (LLMs), to dramatically improve the…
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Funding will support R&D and product advancement of AI solution that unlocks personalised video production at scale London-based Immersive Fox - a tech startup specialising in AI-generated videos for sales and corporate communication -…
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Customers rank Moxo as a leading solution in G2's Best Software Awards. Moxo, the industry's leading external project workflow solution, has been named a leader in G2's Spring 2023 Grid® for Customer Communications Management Software…
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With the latest round of capital, Thena will double down on product innovation and company expansion Thena, the leading customer communications and intelligence platform that helps businesses manage customers on messaging platforms…
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SaaS-based solution combines industry-leading Precisely EngageOne portfolio with capabilities from CEDAR CX acquisition to leverage trusted data for unbeatable customer experience Precisely, the global leader in data integrity, today…
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Powered by ChatGPT and GPT-4, Messagepoint’s new content rewrite capabilities are the first generative AI solution available in the customer communications management market Messagepoint Inc announced today the availability of…
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Infobip data from more than 449 billion interactions in 2022 shows conversational experience is becoming more popular across all forms of customer communication, from sales to customer support New research from global cloud…
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Weave honored alongside B2B SaaS leaders Dropbox, GitHub in annual list of top-performing companies Weave, the all-in-one customer communications and engagement platform for small and medium-sized businesses, has been named to Y…
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The integration of Amazon Connect will ensure enterprises can deliver quality customer experiences across digital channels with one-stop-shop platform that includes both voice and automated messaging CommBox, a SaaS-based omnichannel…
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RingCentral, Inc, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced a Strategic Collaboration with Amazon Web Services, Inc. (AWS) to help…
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Deal with Wunderman Thompson Netherlands offers brands a new way to enhance customer engagement. Fobi AI Inc. (the “Company” or “FOBI”), an industry leader in harnessing AI and data intelligence to enable digital transformation, is pleased…
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The New Year is upon us and it’s the perfect time for businesses to reevaluate their marketing tools for the coming year. As more businesses integrate SMS text messaging into the marketing mix, it becomes even more important to find a…
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Infobip sees year-on-year growth for both Black Friday and Cyber Monday recording 2.36 billion and 2.12 billion interactions respectively on its platform Data from Infobip’s communications platform highlights the growing…
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