Customer data analytics

AI Is Producing Improved Effectiveness and Efficiency in Both Customer-Facing and Back-Office CX Systems Across a Range of Industries and Use Cases Dash Research’s report, “Artificial Intelligence for CX Applications”, focuses on the…
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"Terms like “business isn’t personal” went out the window. We all got to know each other a lot better and worried about each other more. One of the lessons we learned about customers was that business owners were stuck with more questions…
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Bloomreach, the leader in commerce experience, and Exponea, the leading Customer Data and Experience Platform (CDXP) provider, announced that they are entering a strategic partnership. Both Bloomreach and Exponea have experienced…
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