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Tag: customer experience (CX)

Acxiom Unveils Top 5 CX Trends for 2025, Highlighting the Power of Human Engagement in an AI-Driven World
AI/ML

Acxiom Unveils Top 5 CX Trends for 2025, Highlighting the Power of Human Engagement in an AI-Driven World

Business Wire -
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Why Every Enterprise Should Prioritize Accessible Digital Experiences for Customers
Content

Why Every Enterprise Should Prioritize Accessible Digital Experiences for Customers

Mary Blabaum -
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Balancing AI with a Human Touch: New Research Reveals Gen AI Adoption Creates New Opportunities in Customer Experience Landscape
AI/ML

Balancing AI with a Human Touch: New Research Reveals Gen AI Adoption Creates New Opportunities in Customer Experience Landscape

Business Wire -
0
CallMiner Launches the CallMiner App Marketplace to Help Organizations Expand the Value of Conversation Intelligence Investments
Apps for Business

CallMiner Launches the CallMiner App Marketplace to Help Organizations Expand the Value of Conversation Intelligence Investments

Business Wire -
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New Genesys Report Finds That All Generations Are Ready for AI — If It Can Make Their Customer Experiences Better
AI/ML

New Genesys Report Finds That All Generations Are Ready for AI If It Can Make Their Customer Experiences Better

Business Wire -
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Amagi Announces Collaboration with Argoid AI to Drive AI-Powered TV Program Scheduling Automation
AI/ML

Zendesk to Acquire Ultimate

PRNewswire -
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MarTech Interview with Celia Fleischaker, Chief Marketing Officer at isolved  
AI/ML

MarTech Interview with Celia Fleischaker, Chief Marketing Officer at isolved  

Paroma Sen -
0
Zendesk Extends Its CX Leadership With Powerful Generative AI Offerings
AI/ML

Zendesk Extends Its CX Leadership With Powerful Generative AI Offerings

PRNewswire -
0
Operata Adds ‘People Experience’ Insights to its CX Observability Platform
Insights

Operata Adds ‘People Experience’ Insights to its CX Observability Platform

Business Wire -
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NICE Launches ElevateAI “1K Every Day,” Delivering Greater AI Access To Customers of All Sizes
AI/ML

NICE Launches ElevateAI “1K Every Day,” Delivering Greater AI Access To Customers of All Sizes

Business Wire -
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Captiv8 and TikTok: Driving the Future of Social Commerce Together
Customer Experience Management

Cint and Forsta Form Industry-First Partnership to Drive a Reduction in Survey Fraud

Business Wire -
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SearchBlox Recognized in Gartner Magic Quadrant for Insight Engines 2022
AI/ML

SearchBlox Recognized in Gartner Magic Quadrant for Insight Engines 2022

PRNewswire -
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NICE Applauded by Frost & Sullivan for Improving the Contact Center and Customer Experience (CX) with Its CXone Workforce Engagement Platform
AI/ML

NICE Applauded by Frost & Sullivan for Improving the Contact Center and Customer Experience (CX) with Its CXone Workforce Engagement Platform

PRNewswire -
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Sitel Group Awarded 4 Honors in Company Culture Excellence by Comparably
Analytics

Sitel Group® Named Three-Time Winner at European Contact Centre & Customer Service Awards 2021

Business Wire -
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Customer-Experience-and-Customer-Engagement-Market-to-Surpass-_100-Billion-in-Annual-Worldwide-Revenue-by-2026_-According-to-Dash-Research
Analytics

Customer Experience and Customer Engagement Market to Surpass $100 Billion in Annual Worldwide Revenue by 2026, According to Dash Research

MTS Staff Writer -
0
UserZoom Expands Footprint in Tech, Financial Services and Healthcare
Customer Experience Management

UserZoom Raises $100M Funding Round Led By Owl Rock Capital To Build Out Experience Insights Management (XIM) Solution

PRNewswire -
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Three Trends Transforming CX In 2021
Customer Experience Management

Three Trends Transforming CX In 2021

Tara Sporrer -
0
COPC Inc. Announces AmplifAI As New Approved Technology Provider
CRM

COPC Inc. Announces AmplifAI As New Approved Technology Provider

PRNewswire -
0

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