customer experience (CX)

Engaging with a web page – for example, reading an article like this one – is a seemingly simple act that most of us take for granted. But what if you were one of the estimated 1.3 billion people worldwide who experience a significant…
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TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies presents an Everest Group report revealing businesses are making significant investments in…
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The App Marketplace delivers a network of partner technologies, services and platform add-ons to accelerate time to results CallMiner, the leading provider of conversation intelligence to improve customer experience (CX),…
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Over the years, the B2B marketing space has witnessed a remarkable evolution. These changes have been driven by advancements in technology, changing buyer behaviour, and shifting market dynamics. Traditional methods of B2B marketing, such…
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The report examines generational outlook on AI, finding differences in readiness but commonality in potential benefits to their customers experiences New research from Genesys®, a global cloud leader in AI-powered…
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Leading CX innovator to deliver industry's most advanced AI agents and only complete CX platform for the AI-first era Zendesk announced it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most…
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Celia Fleischaker, Chief Marketing Officer at isolved talks about the state of modern B2B marketing amid changing market dynamics in this MarTech chat: _________ Celia, take us through your marketing journey and tell us about the high…
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Company also launches capabilities to further secure data and ensure privacy in the evolving AI landscape Zendesk, Inc. announced market-leading customer experience (CX) generative AI advancements that allow companies to realize…
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For the first time, cloud contact centers can correlate unified technical, operations, and experience data. Operata, provider of the world’s first and only CX Observability platform built exclusively for cloud contact centers,…
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Groundbreaking AI initiative grants brands 1,000 interactions per day with ElevateAI’s free AI-powered transcription services and CX AI models NICE announced ElevateAI’s “1K Every Day” initiative, extending the reach of its…
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New offerings bring top tier customer experience and local marketing solutions together as part of Forsta’s Human Experience (HX) Platform Rio SEO, the leading provider of local marketing solutions for enterprise brands today…
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The integration of Forsta technology with Cint’s platform will eradicate nearly all ghost-completed surveys and improve quality Forsta, a leading global provider of market research, customer experience (CX), and employee experience…
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SearchBlox Software, Inc, a company that builds intuitive and intelligent enterprise search engines based on open source technology, is proud to be recognized in the 2022 Gartner® Magic Quadrant™ for Insight Engines. SearchBlox is…
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CXone delivers extended digital-first reach, hyperpersonalization, true omnichannel with digital-to-voice elevation, real-time interaction, expanded self-service, and workforce engagement Frost & Sullivan recently researched the…
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Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, is proud to announce that it won three Gold awards at the European Contact Centre & Customer Service Awards (ECCCSAs) 2021 during an…
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Global CX and CE Software Revenue Will Recover to 2019 Levels in 2022, With a Substantial Growth Trajectory in the Years to Follow Customer experience (CX) and customer engagement (CE) initiatives continue to be a major priority for…
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Following sustained profitable hypergrowth in 2020, funding will fuel further expansion of XIM solution UserZoom, the leader in Experience Insights Management (XIM), announces a $100M funding round led by Owl Rock. UserZoom will use the…
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In 2020, digital customer acquisition and retention strategies took a front seat to accommodate for the meteoric rise in e-commerce. As we turn our eyes to what 2021 holds, brands must increasingly rely on digital strategies to keep pace…
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COPC Inc., a global consulting, certification and training firm that has set the standard in customer experience (CX), is pleased to announce that it has approved AmplifAI as its most recent Approved Technology Provider (ATP). Marketing…
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