customer experience (CX)

Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, is proud to announce that it won three Gold awards at the European Contact Centre & Customer Service Awards (ECCCSAs) 2021 during an…
Read More...

Global CX and CE Software Revenue Will Recover to 2019 Levels in 2022, With a Substantial Growth Trajectory in the Years to Follow Customer experience (CX) and customer engagement (CE) initiatives continue to be a major priority for…
Read More...

Following sustained profitable hypergrowth in 2020, funding will fuel further expansion of XIM solution UserZoom, the leader in Experience Insights Management (XIM), announces a $100M funding round led by Owl Rock. UserZoom will use the…
Read More...

In 2020, digital customer acquisition and retention strategies took a front seat to accommodate for the meteoric rise in e-commerce. As we turn our eyes to what 2021 holds, brands must increasingly rely on digital strategies to keep pace…
Read More...

COPC Inc., a global consulting, certification and training firm that has set the standard in customer experience (CX), is pleased to announce that it has approved AmplifAI as its most recent Approved Technology Provider (ATP). Marketing…
Read More...