Browsing Tag

customer experience management platform

Transforming Messages To Deliver Customer Value

I’m sure you have heard this before: just a 5% increase in customer retention can increase a business's profitability by 75%. Customer experience and loyalty have lately been brought into the epicenter of marketing operations, as the coronavirus pandemic and the resulting economic impact affect critical KPIs at organizations across a variety of industries. Many businesses are redirecting their strategy to focus more on customer experience, from both a proactive standpoint and a reactive one. During a crisis, it all boils…

Reputation.com Kicks Off Transform ’19 Conference

Annual Event for Movers and Shakers in Digital Marketing Focuses on Online Reputation Management and Customer Experience Strategies and Best Practices to Succeed in the Feedback Economy Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, announced the highlights planned for the company’s Transform ’19 conference. Held May 8-9 in San Diego, the popular annual event provides a backdrop for informative keynotes, training, general and breakout…