Kicks Off Transform ’19 Conference

Annual Event for Movers and Shakers in Digital Marketing Focuses on Online Reputation Management and Customer Experience Strategies and Best Practices to Succeed in the Feedback Economy, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, announced the highlights planned for the company’s Transform ’19 conference. Held May 8-9 in San Diego, the popular annual event provides a backdrop for informative keynotes, training, general and breakout sessions. All are focused on best practices and strategies for improving customer experience and engagement in today’s feedback economy.

Sponsored by Google, JD Power, Alorica, G2 Crowd, and MarTech Series,’s Transform conference spans two full days at the U.S. Grant Hotel in San Diego. There, business and industry leaders, innovators, and technology experts come together at the intersection of the feedback economy, customer experience and online reputation. The conference agenda includes panels and fireside chats, as well as breakout sessions divided into healthcare, automotive and corporate tracks. All concentrate on best practices and strategies for reputation management that will improve the customer experience and ultimately drive revenue.

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The event’s two keynote speakers are Tiffani Bova, global customer growth and innovation evangelist at Salesforce; and Alexandra Morehouse, CMO at Banner Health. Transform ’19 also features presentations from John Patterson, director, social media and reputation management at FordDirect; Doug Zarkin, vice president and CMO at Pearle Vision; Rich Bongiorno, managing director, Global CX Solutions Practice at J.D. Power; and other reputation and customer experience leaders. Speakers from include CEO Joe Fuca, EVP and Chief Customer Officer Jason Grier, and Chief Product Officer Pascal Bensoussan.

Also featured is the Reputation University PowerUp training session, held Wednesday, May 8. This hands-on session will provide instruction on leveraging the full capabilities of the platform so that users can move beyond the basics and add even more value to their marketing efforts.

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On the last night of the event, will hold the Reputation Champion Awards, which recognize customers for their innovative reputation management practices and strong Reputation Score performance. Awards will be given in “Most Improved Reputation Score,” “Highest Reputation Score,” and “Most Innovative Company” categories.

“Transform brings together customers, partners and prominent industry experts to provide valuable networking, educational and training opportunities with the goal of creating opportunities for success in the feedback economy through reputation management,” said Joe Fuca, CEO, “With the knowledge gained at Transform, our users around the world can dramatically improve their customer relationships and lay the groundwork for ongoing business excellence.”

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