Customer Experience Platforms

Tightly Integrated Solution Marks Swift Progress on Genesys and Google Cloud Partnership Launched Less Than a Year Ago Genesys, a global leader in omnichannel customer experience and contact center solutions, is extending its integration with Google Cloud Contact Center AI across all three of its platforms – Genesys PureEngage, PureConnect and PureCloud– this quarter. Differentiated by native telephony, omnichannel orchestration and agent desktop offerings, Genesys provides businesses the rare advantage to implement bots…