Browsing Tag

Customer Experience Solutions

Atento Appoints Gustavo Tasner Chief Operating Officer

Gustavo Tasner Joins Atento Following a 14-Year Career Leading Capgemini's Business Service Operations in the North and Latin America Regions Atento S.A., a leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, announced the appointment of Gustavo Tasner as Chief Operating Officer and a member of the Executive Committee, effective November 1, 2019.  Mr. Tasner will report directly to Atento's Chief Executive…

Atento Appoints Jose Antonio de Souza Azevedo Chief Financial Officer

Jose Azevedo Joins Atento Following a 15-Year Career Managing Global Financial Operations From C-Suite and Board Positions Atento S.A., a leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, announced the appointment of Jose Antonio de Souza Azevedo as Chief Financial Officer and a member of the Executive Committee.  Mr. Azevedo will replace the current CFO Mauricio Montilha. The appointment is effective as…

Alorica Launches Global Recruiting Initiative to Hire 25,000 Insanely Great Customer Experience Associates

Leading Digital Transformation Provider in Search of Thousands of Top Talent to Help Fulfill its Vision of Making Lives Better, One Interaction at a Time Alorica Inc., a global leader in customer experience solutions, announced plans to hire at least 25,000 customer experience associates across 100 contact centers worldwide. To kick off this ambitious plan, the company is hosting a hiring event at its contact centers around the globe on Wednesday, Oct. 16, 2019, from 10 a.m. to 5 p.m., in local time zones. At these…

Comm100 Launches Agent Assist to Boost Agent Performance and Customer Satisfaction

Comm100, a global provider of omnichannel customer experience solutions, announced the launch of Agent Assist, an AI-powered virtual assistant that helps agents respond to customer queries more quickly, accurately and confidently than ever before. Agent Assist significantly reduces the time agents spend hunting for answers, resulting in faster resolution, higher capacity and more time to focus on more complex or sensitive customer inquiries—all leading to higher customer satisfaction scores. As AI matures, many companies…

Alorica Taps Business Transformation Veteran Colson Hillier to Be Chief Marketing Officer

Senior Executive's Technology Commercialization Expertise to Bring Next Generation of Product and Service Portfolio to Market Celebrating 20 years in business, Alorica Inc., a global leader in customer experience solutions, announced the addition of Colson Hillier to its executive leadership team as Chief Marketing Officer (CMO). In this role, Hillier will drive strategic planning, product development and execution of Alorica’s global marketing and communications initiatives, enabling the company to solidify its…

itelligence UK Acquires Majority Stake of SAP Partner Weaveability Ltd.

itelligence UK and Weaveability Ltd announce that itelligence UK has acquired a majority interest in Weaveability Ltd, based in Bury, Greater Manchester. With this acquisition, itelligence, the leading SAP Global Platinum Partner, is enhancing its market position in the UK by significantly strengthening its CRM and e-commerce capabilities. Norbert Rotter, CEO of itelligence AG: "With Weaveability we are strategically increasing our CRM and e-commerce know how in the UK. Globally, we have built a leading CRM practice of…