Customer Management

Leading social intelligence firm, DigitalMR, has unveiled the launch of an innovative Artificial Intelligence platform that can provide brands with invaluable insights from unstructured customer data from multiple internal and external source types. Already utilised by several top-tier organisations, the AI led platform, listening247, successfully adds accurate, actionable, and timely intelligence to any text, audio, images and other visual content published online about a specific brand and/or topic to aid…

Partnership boosts management and flexible monetization to build long-term value Firstlight Media and Evergent Technologies are integrating their cloud-based capabilities to help OTT and pay-TV providers  deliver end-to-end solutions that optimize and monetize audiences. The partnership brings together the customer engagement power of Firstlight Media's Content Management System (CMS) and integrated revenue and customer management of Evergent's OTT and traditional video solution to significantly enhance user and…

Cerillion announced the launch of Cerillion 8.2, the latest version of its Enterprise BSS/OSS suite, a standards-based monetisation and customer engagement platform, which helps Communications Services Providers (CSPs) to achieve better business outcomes and expand into new markets. Marketing Technology News: CM Group Announces Acquisition of Selligent Marketing Cloud Building on the success of Cerillion 8.1, launched in April, release 8.2 raises the bar once again with cloud deployment on Microsoft Azure and a raft of…

Tenfold, the world's leading provider of Advanced CTI solutions announced that a global Fortune50 Logistics Company has selected Tenfold's offering powered by their strategic partnership with Avaya to transform and improve their global service operations for 10,000 customer service reps. This collaboration will natively connect Tenfold's real-time cloud integration layer and intelligent integrated desktop agent with the market-leading Avaya Contact Center and Unified Communications suite for a fully integrated experience…

The leading marketplace-commerce-OMS platform brings on the industry veteran during an impressive growth period VTEX, the world’s first and only fully-integrated marketplace-commerce-OMS solution, announced Robert Werkema as its new Vice President, Strategic Customers to help enterprise businesses rapidly achieve success in their digital commerce strategies. As former Global Vice President of Customer Management at SAP, Werkema brings his extensive experience in digital transformation and systems development to the VTEX…

Innovator of Scalable CRM Launches Revamped Mobile Application for Faster, More Secure CRM Access In light of the COVID-19 pandemic, more people are working remotely and leveraging their mobile device for business - in fact, a new Insightly poll shows nearly two-thirds (60 percent) of those surveyed say they use their mobile device for business and customer management every day. That is why today, Insightly, innovator of scalable CRM for companies of all sizes, is launching the next-generation of its mobile app that…

EZ Texting, the leader in SMS marketing software for business, today announces it has joined GoDaddy’s #OpenWeStand movement. The movement consists of over 40 brands contributing resources, tools, and advice to support the economic health of small businesses during this challenging economic time. “In critical times like these, consistent and immediate communication is necessary for all members of our economy, from businesses and healthcare facilities to schools and municipalities,” said Norm Happ, CEO of EZ Texting. “The…

Cerillion (AIM: CER), an innovator in digital monetisation and customer management solutions, announced a major contract extension with Manx Telecom, which will see them upgrade to Cerillion 8 and move to a new Software-as-a-Service agreement based on Cerillion’s Evergreen Software Model, including five years of support and maintenance. The Cerillion solution will be implemented on a new private cloud platform, providing the ideal balance between flexibility and control, and benefitting from the latest virtualisation and…

Greater Functionality Within G Suite Supports Copper's Mission to Streamline Work Productivity for Small Businesses Copper, the leading provider of CRM for G Suite, announced the availability of all of its features via G Suite Add-ons. The added features give Copper users contextual information for their business relationships — from inside emails, calendar events and more — automating some of the most data entry intensive aspects of sales, business development and customer management. Copper operates natively within G…

The migration of a major chunk of population from desktops to mobiles has been a prevalent trend in recent times and brings in new opportunities for the growth of small and medium businesses (SMB). SMBs have a better chance of competing and winning against large businesses in their respective domains than ever before. This is primarily due to Customer Relation Management (CRM) strategies that make SMBs adapt to the changes in the marketplace at an unparalleled pace. CRM development, hence, has seen a huge surge in terms of…

Could you tell us about your role and the team/technology you handle at Shutterstock? I’m the SVP of Product and UX at Shutterstock. I oversee the company's product and user experience/product design functions with a focus on enhancing the customer experience across all of our products and customer channels. What is the idea behind launching ‘Smart Brief’?  After analyzing hundreds of briefs and client interviews, the Smart Brief was designed to simplify the briefing process and increase the quality of briefs by…

LiveVox Inc., a leading provider of cloud contact center solutions, announced that LiveVox General Manager of Digital Solutions, Boris Grinshpun, will join Anthony Warden, VP of Contact Centers, TDECU, to host an interactive discussion group on the topic of digital CX at the upcoming Customer Contact Week Annual Conference. The session will discuss how leading businesses are evolving their contact strategies to meet customer demands in today’s digital age. On the event, Boris Grinshpun, General Manager of Digital…

ProsperWorks Survey Shows that Business Relationships are Becoming More Complex Driven by Changes in Customer Adoption, Engagement, and Expectations, While CRM Innovation Languishes ProsperWorks, has announced a new study that measured the attitudes of sales and marketing professionals toward the state of customer management and the state of CRM innovation. The new report, titled, “The State of Customer Management in the Relationship Era,” shows that today’s digital workforce isn’t satisfied with the rate at which CRM…