Customer messaging

Podium, the leading customer messaging platform for local businesses, announced that Podium Payments is now including chargeback guarantees to all local businesses in the United States. Local retailers in the United States typically see $40 billion in chargebacks annually when consumers or bank's dispute a charge and force a refund from the retailer's bank due to suspected fraud. In addition to the loss of merchandise or services, retailers are also typically assessed a chargeback fee and run the risk of financial…

eGain, the leading cloud platform for customer engagement automation, announced that a global automaker has selected eGain for unified customer messaging and engagement automation. The automaker wanted to make it effortless for customers and dealers to get service through all digital channels, starting with SMS. eGain’s rich customer service functionality, powered by AI and Knowledge, and a hub approach to unified messaging, proved compelling. In addition, the client valued eGain’s omnichannel customer engagement…