customer retention

Based on its recent analysis of the North American enterprise sales force automation (SFA) market, Frost & Sullivan recognizes SugarCRM, Inc. with the 2021 North American Customer Value Leadership Award. Its steadily expanding product…
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A big part of every marketer’s job revolves around ensuring a healthy lead pipeline while finding new tactics that can help sales teams convert more deals from those leads. B2B lead generation is a crucial activity for any marketing and…
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Today Bumped — the tech company on a mission to create an ownership economy — released data from their two-year pilot study indicating that there is still incredible value to activating, engaging, and retaining existing consumers. As more…
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Organizations in LATAM Looking to Scale Through the Delivery of Hyper-personalized Customer Experiences Can Now Leverage the Joint Annex Cloud and Pyxis Loyalty Experience Management Solution to Stay Competitive in an Accelerated Market…
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It’s said that life is made up of a collection of moments. The same can be said about your customer experience. When viewed in isolation, these moments seem insignificant – an email here, a conversation there. But your customer…
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Based on its recent analysis of the European business network services market, Frost & Sullivan recognizes Colt Technology Services (Colt) with the 2021 European Customer Value Leadership Award. Acknowledging that it is no longer…
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Based on its recent analysis of the Brazilian customer experience (CX) outsourcing services market, Frost & Sullivan recognizes AeC with the 2021 Brazilian Customer Value Leadership Award. AeC combines technology expertise with human…
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Based on its recent analysis of the global video conferencing market, Frost & Sullivan recognizes Pexip with the 2021 Global Customer Value Leadership Award. With an emphasis on quality, flexibility, and security, Pexip's video…
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The global indoor location-based services (LBS) market size is anticipated to reach USD 18.74 billion in the year 2025. It is anticipated to register 43.3% CAGR during the forecasted period, 2019 to 2025. This can be attributed to the…
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Award-winning public relations and content marketing agency Mutant has appointed branding and communications veteran Archana Menon as its Country Head for Malaysia. In her new role, Menon will be responsible for overseeing and growing…
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Martin will architect in-person and virtual customer education events, starting with a webinar on February 11 Intellum, the leading customer education platform, announced today that corporate events and conferences professional May Martin…
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CleverTap Surveyed Mobile and Marketing Executives to Find Out How They Plan to Thrive in 2021 and Beyond CleverTap, a leading AI-powered customer lifecycle and user retention platform, released the report Marketing Survey Research: The…
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Survey finds that driving revenue is the main priority for most B2B marketers, while top marketers show better use of data, a segment-driven approach to marketing, and closer alignment with sales A research report released from Fortella,…
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Sandler, one of the largest training organizations in the world, is partnering with Gainsight, the customer success platform that helps businesses manage customer retention and expansion. Customer Success Managers (CSM), one of the…
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Holly, please tell us about the Marketing- Sales alignment strategies during COVID-19. How did you cope with the expectations from your customers? Marketing and sales always need to be aligned in order to drive sales and revenue, but…
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Digital technology and media veteran brings 20-plus years of experience leading companies through the digital revolution Web.com Group, a leading web technology company helping millions of customers around the globe thrive in a connected…
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Doddle, a leading international e-commerce solutions provider that designs, develops, and integrates consumer fulfillment and returns technology, announces that it has launched a free Digital Returns Solution to provide U.S. retailers and…
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New Research Shows How Customer Service Can Now Drive Both Customer Loyalty and Retention In today’s uncertain and volatile environment, customer service must play a larger role in driving both customer retention and also growing …
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SocialCode announced it is splitting into two separate companies to scale more quickly, capitalize on key opportunities and solve for brands’ biggest challenges, present and future. SocialCode’s agency business will continue as a leading…
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The Company achieved 106% year-over-year digital transaction growth in June driven by strong demand for the mobile app, high customer retention rates, and continued digital market expansion MoneyGram International, Inc., a global…
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