Customer Reviews

Optimove, the leading CRM Marketing Platform, announced that Gartner has recognized it as a Challenger in its 2021 Magic Quadrant for Multichannel Marketing Hubs. This is the second straight year Optimove has been positioned in the Challengers' quadrant and fourth consecutive year that it has been recognized in the Critical Capability report in the same space. Marketing Technology News: Strata Introduces Identity Orchestration Platform for Multi-Clouds Gartner defines the multichannel marketing hub as a "technology…

Chatmeter, the leader in local search marketing, released its annual Local Brand Report on Top Multi-Family Brands 2021, an analysis of the top 50 multi-family brands, groups, and companies across the United States. This industry exclusive report uncovers which leading multi-family brands are cultivating an excellent customer experience through a strong online presence and reputation. The "Local Brand Report: Top Multi-Family Brands 2021" explores the pandemic impact on the 2020 renter experience by analyzing key data…

Two decades ago, word-of-mouth was one of the strongest forms of advertisement. Customers would use products and services that were locally available and were recommended to them from their friends and family. But the internet changed the world. People now have access to customers' first-hand experiences from all over the world. Online customer reviews and testimonials have completely reshaped the way consumers research and buy products, as well as how businesses market their products and services. Over the past…

New Transparency Report unveils unseen data: Over 2.2m (5.7%) fake* reviews were detected and curbed from nearly 39 million written in 2020 Trustpilot enforces platform guidelines issuing over 1,000 formal ‘cease and desist' letters and 522 public consumer warnings during 2020 Continued growth in Trustpilot’s publicly open platform shows the importance of consumers wanting to share their experiences without fear of manipulation  Trustpilot – a leading global review platform - releases new data that…

SugarCRM announced that it was named a Champion in the 2021 CRM Emotional Footprint report from SoftwareReviews, achieving the highest score of all ranked companies. With a CX score of 8.6, SugarCRM vaulted to first place in the rankings, up from fourth place last year. The report, based solely on customer reviews, quantifies the value relationship vendors provide to their customers. Marketing Technology News: Philco and Roku Launch Philco Roku TV Lineup in Brazil “We are excited to head into 2021 with our continued…

Company sees growing opportunity in Amazon Marketplace products and companies; raises capital to accelerate its rate of acquisitions and expand its platform Perch, a technology-driven commerce company that acquires and operates top Amazon Marketplace businesses with winning products in their respective categories, announced that it has closed $123.5M in new financing. This brings the Company's total funding to date to over $130 Million. The round was led by Spark Capital and includes past investor Tectonic Ventures, with…

As customer reviews become a major influencer on a business' success, Widewail, the leading reputation management, and social media engagement platform announced an expansion of its product suite with the launch of 'Invite', a proactive SMS-driven review generation tool. Widewail's Invite gives businesses another lever to pull to automatically and continually generate content via SMS and deliver a timely review response strategy that keeps customers engaged, satisfied, and loyal. Whether the business is a standalone…

Bargain Storage encouraged by the return of Google reviews amid pandemic Google My Business this week began publishing customer reviews for the self-storage industry, restoring a core function to its platform that had been temporarily disabled in response to the COVID-19 pandemic. Marketing Technology News: REaD Group Acquires UK Changes’ Assets The return of comments will aid shoppers who want to hear about other customers’ experiences before deciding where to store their personal belongings. Google’s decision to restore…

Chorus also recognized as a Top 50 Fastest Growing product and Top 50 Best Software Product for Sales by G2, the largest software marketplace and review platform Chorus.ai, the No.1 Conversation Intelligence Platform for high growth sales teams, announced inclusion in three of G2’s Best Software Awards lists, including Top 100 for Best Global Software Companies, Top 50 for Fastest Growing Products and Top 50 for Best Software Products for Sales. This is Chorus.ai’s second year being recognized on one of G2’s Best Software…

ActiveCampaign, the leader in Customer Experience Automation, announced today that it has ranked #12 on the list of Best Software Companies, #26 for Best Product for Marketers, #48 on the list for Software for Sales and #96 on the Fastest Growing Products List. Akin to The People's Choice Awards for tech companies, G2's Best Software Awards rank the world's best software companies and products based on authentic, timely reviews from real users. ActiveCampaign earned its place on the list thanks to its customer service…

New research from Fresh Relevance, the real-time personalisation platform, has revealed that retailers risk losing sales by failing to provide product ratings and review information consistently. Nearly two thirds (61%) of UK consumers base their purchase considerations on detailed reviews from other customers and 56% on product star ratings, yet just 20% of the fashion retailers surveyed are actually providing this information. The study combines consumer research conducted by One Poll, as well as analysis of the social…

The Importance of Online Reviews for Businesses Can Mean a Surge in Brand Awareness and an Overall Increase in Profit in the Long Run An integral aspect of owning a business today would also mean the potential to garner online customer reviews for communication and positive participation.  Customer reviews on social media today play a huge role in bridging divides between a viral form of feedback and simple word-of-mouth technique. According to a local consumer survey report, 85% of consumers trust online reviews as…