Customer Reviews

SugarCRM announced that it was named a Champion in the 2021 CRM Emotional Footprint report from SoftwareReviews, achieving the highest score of all ranked companies. With a CX score of 8.6, SugarCRM vaulted to first place in the rankings, up from fourth place last year. The report, based solely on customer reviews, quantifies the value relationship vendors provide to their customers. Marketing Technology News: Philco and Roku Launch Philco Roku TV Lineup in Brazil “We are excited to head into 2021 with our continued…

Company sees growing opportunity in Amazon Marketplace products and companies; raises capital to accelerate its rate of acquisitions and expand its platform Perch, a technology-driven commerce company that acquires and operates top Amazon Marketplace businesses with winning products in their respective categories, announced that it has closed $123.5M in new financing. This brings the Company's total funding to date to over $130 Million. The round was led by Spark Capital and includes past investor Tectonic Ventures, with…

As customer reviews become a major influencer on a business' success, Widewail, the leading reputation management, and social media engagement platform announced an expansion of its product suite with the launch of 'Invite', a proactive SMS-driven review generation tool. Widewail's Invite gives businesses another lever to pull to automatically and continually generate content via SMS and deliver a timely review response strategy that keeps customers engaged, satisfied, and loyal. Whether the business is a standalone…

Bargain Storage encouraged by the return of Google reviews amid pandemic Google My Business this week began publishing customer reviews for the self-storage industry, restoring a core function to its platform that had been temporarily disabled in response to the COVID-19 pandemic. Marketing Technology News: REaD Group Acquires UK Changes’ Assets The return of comments will aid shoppers who want to hear about other customers’ experiences before deciding where to store their personal belongings. Google’s decision to restore…

Chorus also recognized as a Top 50 Fastest Growing product and Top 50 Best Software Product for Sales by G2, the largest software marketplace and review platform Chorus.ai, the No.1 Conversation Intelligence Platform for high growth sales teams, announced inclusion in three of G2’s Best Software Awards lists, including Top 100 for Best Global Software Companies, Top 50 for Fastest Growing Products and Top 50 for Best Software Products for Sales. This is Chorus.ai’s second year being recognized on one of G2’s Best Software…

ActiveCampaign, the leader in Customer Experience Automation, announced today that it has ranked #12 on the list of Best Software Companies, #26 for Best Product for Marketers, #48 on the list for Software for Sales and #96 on the Fastest Growing Products List. Akin to The People's Choice Awards for tech companies, G2's Best Software Awards rank the world's best software companies and products based on authentic, timely reviews from real users. ActiveCampaign earned its place on the list thanks to its customer service…

New research from Fresh Relevance, the real-time personalisation platform, has revealed that retailers risk losing sales by failing to provide product ratings and review information consistently. Nearly two thirds (61%) of UK consumers base their purchase considerations on detailed reviews from other customers and 56% on product star ratings, yet just 20% of the fashion retailers surveyed are actually providing this information. The study combines consumer research conducted by One Poll, as well as analysis of the social…

The Importance of Online Reviews for Businesses Can Mean a Surge in Brand Awareness and an Overall Increase in Profit in the Long Run An integral aspect of owning a business today would also mean the potential to garner online customer reviews for communication and positive participation.  Customer reviews on social media today play a huge role in bridging divides between a viral form of feedback and simple word-of-mouth technique. According to a local consumer survey report, 85% of consumers trust online reviews as…