Browsing Tag

Customer Satisfaction

Compliance Systems Introduces Industry’s Mobile First Online Account Opening Documentation

Compliance Systems, the financial industry’s leading provider of modern, digital and dynamic compliance documentation, announced the industry’s first mobile-enabled online account openings, which allows financial institution customers and members to open accounts up to 10 times faster. The solution streamlines documents and hosts unique content such as embedded videos and tutorials to help FI’s build relationships that consumer and commercial deposit customers can appreciate and embrace. Marketing Technology News:  …

Alexander Group Launches Research Opportunity for Media Sales Leaders to Discover New Revenue Mandates

Alexander Group, Inc., a leading revenue growth consultancy to global 2000 companies, recently opened its new Media Sales Industry Trends Research. With a special focus on pure play digital, broadcast, print and radio sectors, the research will provide the latest industry insights, benchmarks and best practices as they relate to leading-edge trends, commercial roles, growth drivers, investment profiles and sales compensation. Marketing Technology News: Avatier Unveils 2021 Spring Release Identity Anywhere Suite The…

OneTrust is “Leading the Market Outright” and Ranked #1 in Market Share for Privacy Software

OneTrust, the #1 fastest-growing company on Inc. 500 and the category-defining enterprise platform to operationalize trust, announced it has been ranked #1 for 2020 market share in the IDC Market Share report on Data Privacy Management Software. OneTrust was also named a Leader in the IDC MarketScape: Worldwide Data Privacy Management Software 2021 Vendor Assessment. In the IDC Market Share report, OneTrust "showing no signs of slowing down or stopping" with the largest share of the market at 40.2%, more than all other…

Engage2Excel Named Leader in Rewards and Recognition Outsourcing by Everest Group Research Firm

Engage2Excel, Inc., a global provider of recruitment, employee engagement and recognition technology and services in the HR industry, has been named a Leader for the third year in a row by Everest Group in its "Rewards and Recognition (R&R) Solutions PEAK Matrix™ Assessment with Service Provider Landscape 2021" report. Marketing Technology News: Yotta Extends Infrastructure And Cloud-Hosted Workload Protection Via Partnership With Virsec The Everest Group PEAK Matrix report evaluates the recognition &…

Neustar Launches SmartDial with ‘Best Time to Dial’ Decisioning for Outbound Dialers

Neustar Inc., a global information services and technology company and leader in identity resolution, has launched SmartDial, a decisioning solution that allows outbound dialers to know when to best reach contacts. SmartDial is the first capability available as part of Neustar TRUSTID Decisions — a suite of decisioning solutions offering organizations automated access to optimized customer contact and channel behavior data with seamless integration into existing outreach systems for more effective and systematic outbound…

G2 names Lead Forensics as leaders in Marketing Account Intelligence

Lead Forensics, the global expert in website visitor identification, is thrilled to be named a leader in G2's Spring 2021 Quarterly Reports based on high customer satisfaction scores. Marketing Technology News: Are You Using Your Marketing Technology to Create a Better Website Experience? G2, the world’s largest tech marketplace, enables users to write authentic reviews of software products and professional services. Lead Forensics has been celebrated as a leader in the following categories: Marketing Account…

DecisionLink Earns SOC 2 Type II Attestation

Value Management pioneer DecisionLink today announced that it has completed its SOC 2 Type II audit, performed by KirkpatrickPrice, making it the first customer value management (CVM) solution to hold this designation. This attestation is evidence of DecisionLink’s strong commitment to data protection and privacy protocols on behalf of its customers, and proof that the company has the necessary internal controls and processes in place to deliver on this promise. A SOC 2 audit provides an independent, third-party validation…

Sabio Group Acquires Voicebot Specialist Fonetic

Sabio Group, Europe’s leading technology and digital CX service provider, has acquired Fonetic, a leading Spanish provider of cloud-enabled AI voicebots, chatbots and customer behaviour analytics solutions. The announcement strengthens Sabio’s AI and Automation solutions offering, enabling the company’s goal of supporting customers with its own truly innovative range of CX solutions to complement its broad multi-vendor product portfolio. Marketing Technology News: Latest in Content Advertising: No more Facebook News…

Toucan Toco Unveils Analytics Solution for North American Franchise Networks

Data storytelling pioneer Toucan Toco today announced the North American launch of its franchise analytics solution — a powerful data dashboard, already proven in European markets, that gives franchise networks rigorous insights to rapidly boost market share, customer satisfaction, and sales performance. Marketing Technology News: MarTech Interview with Clayton Ruebensaal, EVP of Global B2B Marketing at American Express Franchises are poised to play a critical role in the region's economic recovery, with FRANdata …

WorkWave Launches a Powerful Sales and Marketing Platform That Enables Customers to Grow Their Business and Transform Their Sales Process

WorkWave’s new Sales Center software solution balances the need to drive growth through effective, efficient sales processes and a unique experience during new customer acquisition WorkWave, a leading provider of cloud-based software solutions that support every stage of a service business’s life cycle, announces the launch of WorkWave Marketing Sales Center, a powerful new sales and marketing platform that integrates directly into WorkWave PestPac, enabling users to grow their businesses and transform their sales…

GuideCX Named Winter 2021 Momentum Leader and High Performer in Two Categories by G2 Crowd

GuideCX announces a total of 12 badges based on customer satisfaction ratings and feedback from G2 users GuideCX®, a purpose-built client onboarding and project management platform, announced it has received three major G2 Winter 2021 badges: (1) High Performer in Mid-Market, (2) High Performer in Workflow Management and Task Management and (3) Momentum Leader in Workflow, Product and Project Management. These badges indicate high customer satisfaction scores and have been awarded based on the feedback of real G2 Crowd …

Rakuten Communications Lauded by Frost & Sullivan for Enhancing the Customer Experience with Its Versatile and Integrable…

The company combines its understanding of customer needs with a flexible technology stack that can adapt to varying requirements, both present and future Based on its recent analysis of the Japanese contact center market, Frost & Sullivan announced that it has recognized Rakuten Communications with the 2021 Contact Center Customer Value Leadership Award. Rakuten Communications' versatile 'Rakuten Connect Storm' platform enables contact centers to meet the specific demands of customers in the Asia-Pacific region by…

Atento Is Recognized as a Leader in the 2021 Gartner Magic Quadrant for Customer Service BPO

 The report by Gartner evaluates companies based on their completeness of vision and ability to execute Atento, one of the five largest global providers of customer relationship management and business process outsourcing services (CRM/BPO) and market leader in Latin America, announced its position as a Leader in the 2021 Gartner Magic Quadrant for Customer Service BPO. The 2021 Gartner Magic Quadrant for Customer Service BPO1 evaluates CS outsourcing. At this key moment, the report can provide an opportunity to…

Basware Accelerates Partner Program, Focuses on Bolstered, Multi-Pronged Onboarding Program

Finland-based Basware has announced that it will double its trained resources to meet the demand for Basware implementations. The plan includes accelerating to onboarding 15 to 20 partners worldwide in 2021. The firm has piloted a new, expanded Onboarding Program in 2020 that yielded excellent results measured by customer satisfaction, time-to-value, and Basware best practices. For the current year, Basware will focus on the four-phase program – specifically designed to be cognizant of partners’ time; flexible; virtual;…

Nimble Crowned CRM Market Leader for Small Businesses, Real Estate, Sales Intelligence and Integrations

Nimble, the Simple, Smart CRM built for Office 365 and G Suite, announced that it has ranked an overall CRM Industry Leader and among the Top Five Sales Intelligence Software Tools for Small Business by G2 Crowd, the world’s leading business software review platform. Nimble has also been recognized as one of the Best Real Estate CRM Software Companies of 2021 by Digital.com and ranked in the Top 3 CRMs on GetApp’s Integration Leaders in CRM round-up. “We believe that your CRM should make it easy to nurture…

BeyondTrust Adds Remote Support Integration for ServiceNow CSM

New BeyondTrust Remote Support integration with ServiceNow enables support desk efficiencies, faster incident response, and improved “first call” resolution Extended integration introduces new features to streamline customer service workflows and drive customer satisfaction BeyondTrust, the worldwide technology leader in Privileged Access Management (PAM), today announced a new integration between its leading Remote Support solution and ServiceNow® Customer Service Management (CSM). This integration provides support…

KKR and Rakuten to Acquire Stakes in Seiyu from Walmart

Walmart Inc., KKR & Co. Inc., and Rakuten, Inc., announced the signing of definitive agreements under which KKR will purchase a majority stake and a new Rakuten subsidiary will purchase a minority stake in Seiyu GK in a deal valuing the business at ¥172.5 billion (approx. $1.6 billion). Under the terms of the agreements, KKR will acquire a 65% stake in Seiyu, and Rakuten will acquire a 20% stake, through a newly created subsidiary focused on retailer digital transformation. Walmart will retain a 15% stake in Seiyu.…

Wondershare Recognized as an Industry Leader in the G2 Crowd Fall 2020 Reports

Wondershare is proud to announce that several of its creativity and productivity software products have been recognized by the G2 Crowd Fall 2020 Reports. These reports rank products by customer satisfaction, market presence, seller size, and social impact. Below are the ranks awarded to Wondershare products. Marketing Technology News: Prime TSR Launches Customer Experience 360 Campaign Wondershare Filmora: Leader in Video Editing Wondershare Filmora has been recognized as a leader in the field of video…

ironSource Aura Announces Partnership with Orange France

ironSource Aura, the leading engagement platform for mobile carriers and OEMs, announced a partnership with Orange France, who will be utilizing the ironSource Aura solution on its Android B2C handsets across France. Through the integration, Aura provides Orange France with the capability to optimize the device experience and provide valuable content, apps, and services to its users from the moment of device setup, and throughout the lifecycle of the device. The platform is designed to elevate engagement between Orange and…

InfoCision Selects OnviSource’s Intellecta Solution to Improve Customer Satisfaction

OnviSource announced that InfoCision, a leading provider of direct marketing solutions, has successfully deployed the cloud version of OnviSource’s Intellecta Advanced and Multichannel Analytics solution, and has achieved their desired outcome in three major areas of Intellecta applications for Big Data Management and Compliance, Workforce Optimization (WFO), and Customer Experience Management (CXM). Intellecta unifies and transcribes InfoCision’s large volume of daily calls and interactions and has the ability to perform…