Integrated Ecosystem Features Proven Kiosk Solutions That Create Operational Efficiencies and Put the Consumer in Control There’s a revolutionary new …
Advantages of Customer Feedback Software for Retail Industry
All businesses strive to achieve customer satisfaction, but some look for customer delight. It is necessary for such businesses to …
Introducing the Customer Feedback App with CRM Integration- piHappiness
Customer Feedback Apps have taken over the business sector by storm for the easy usability, cost-effectiveness and the large number …
The Key to Meeting Revenue Goals? It’s in Your Contracts
The complexity of today’s global market means there are more risks inherent in running a business. Between a shifting regulatory …
9 Ways to Create a Successful Customer Onboarding Strategy in SaaS
Ask yourself this question: Can a country’s government teach lessons to private companies on how to optimally use advanced IT …
Is Customer-Centricity Still a Fantasy in Marketing and Sales?
How would you define a Customer Experience strategy for an ‘invisible’ customer? Despite all the data and analytics that marketers …
Why Data Accuracy Matters
How much damage can inaccurate data really do? In 1999 the NASA Mars Climate Orbiter lost communication with mission control …
Choosing Metrics That Matter
Whether you are a Developer, Product Manager, or CEO, it’s important that you identify, measure, and improve the right metrics. …
Customer Satisfaction Slips Again, Further Threatening Economic Growth
Overall US customer satisfaction retreats for a third consecutive quarter, falling 0.1% to a score of 76.4 (on a scale …
Digital Transformation in Contact Centers: Five Steps to Success
According to Forrester’s Digital Rewrites the Rules of Business Vision Report: “Digital innovation is the untapped hero of customer service. …
Five Ways by Which You Can up Your Social Media Ante with Conversational AI
Social media has continued to become the hotbed of all global activities. It has everyone from celebrities to politicians, professional …
How Marketing Can Help Develop an Effective Customer Onboarding Program
An effective Customer Onboarding Program is critical for driving ongoing Customer Engagement, Satisfaction, and Value. Marketers in B2B companies are …
Customer Support – Doing the Right Things to Get 95% and Above Satisfied Customers
Imagine this: A person visits a shopping website ‘A’. ‘A’ has a great product that ticks all the right boxes …
Why Customer Experience Counts in Today’s Digital Era?
Quantzig, a leading analytics advisory firm that delivers customized analytics solutions, has announced the completion of its free resource on …
Retail Quality Report 2019: Global Retailers Still Struggling with Digital
New Global Ranking Shows UK Ecommerce Sites Are Limping Behind the US and Germany for Customer Satisfaction and Functionality Applause, …
G2 Crowd Ranking Honors etouches for High Customer Satisfaction
In The G2 Crowd Winter 2018 Report, etouches Earned The Coveted “Leader” Designation etouches, a leading global provider of event management …