Customer Satisfaction

WorkWave’s new Sales Center software solution balances the need to drive growth through effective, efficient sales processes and a unique experience during new customer acquisition WorkWave, a leading provider of cloud-based software solutions that support every stage of a service business’s life cycle, announces the launch of WorkWave Marketing Sales Center, a powerful new sales and marketing platform that integrates directly into WorkWave PestPac, enabling users to grow their businesses and transform their sales…

GuideCX announces a total of 12 badges based on customer satisfaction ratings and feedback from G2 users GuideCX®, a purpose-built client onboarding and project management platform, announced it has received three major G2 Winter 2021 badges: (1) High Performer in Mid-Market, (2) High Performer in Workflow Management and Task Management and (3) Momentum Leader in Workflow, Product and Project Management. These badges indicate high customer satisfaction scores and have been awarded based on the feedback of real G2 Crowd …

The company combines its understanding of customer needs with a flexible technology stack that can adapt to varying requirements, both present and future Based on its recent analysis of the Japanese contact center market, Frost & Sullivan announced that it has recognized Rakuten Communications with the 2021 Contact Center Customer Value Leadership Award. Rakuten Communications' versatile 'Rakuten Connect Storm' platform enables contact centers to meet the specific demands of customers in the Asia-Pacific region by…

 The report by Gartner evaluates companies based on their completeness of vision and ability to execute Atento, one of the five largest global providers of customer relationship management and business process outsourcing services (CRM/BPO) and market leader in Latin America, announced its position as a Leader in the 2021 Gartner Magic Quadrant for Customer Service BPO. The 2021 Gartner Magic Quadrant for Customer Service BPO1 evaluates CS outsourcing. At this key moment, the report can provide an opportunity to…

Finland-based Basware has announced that it will double its trained resources to meet the demand for Basware implementations. The plan includes accelerating to onboarding 15 to 20 partners worldwide in 2021. The firm has piloted a new, expanded Onboarding Program in 2020 that yielded excellent results measured by customer satisfaction, time-to-value, and Basware best practices. For the current year, Basware will focus on the four-phase program – specifically designed to be cognizant of partners’ time; flexible; virtual;…

Nimble, the Simple, Smart CRM built for Office 365 and G Suite, announced that it has ranked an overall CRM Industry Leader and among the Top Five Sales Intelligence Software Tools for Small Business by G2 Crowd, the world’s leading business software review platform. Nimble has also been recognized as one of the Best Real Estate CRM Software Companies of 2021 by Digital.com and ranked in the Top 3 CRMs on GetApp’s Integration Leaders in CRM round-up. “We believe that your CRM should make it easy to nurture…

New BeyondTrust Remote Support integration with ServiceNow enables support desk efficiencies, faster incident response, and improved “first call” resolution Extended integration introduces new features to streamline customer service workflows and drive customer satisfaction BeyondTrust, the worldwide technology leader in Privileged Access Management (PAM), today announced a new integration between its leading Remote Support solution and ServiceNow® Customer Service Management (CSM). This integration provides support…

Walmart Inc., KKR & Co. Inc., and Rakuten, Inc., announced the signing of definitive agreements under which KKR will purchase a majority stake and a new Rakuten subsidiary will purchase a minority stake in Seiyu GK in a deal valuing the business at ¥172.5 billion (approx. $1.6 billion). Under the terms of the agreements, KKR will acquire a 65% stake in Seiyu, and Rakuten will acquire a 20% stake, through a newly created subsidiary focused on retailer digital transformation. Walmart will retain a 15% stake in Seiyu.…

Wondershare is proud to announce that several of its creativity and productivity software products have been recognized by the G2 Crowd Fall 2020 Reports. These reports rank products by customer satisfaction, market presence, seller size, and social impact. Below are the ranks awarded to Wondershare products. Marketing Technology News: Prime TSR Launches Customer Experience 360 Campaign Wondershare Filmora: Leader in Video Editing Wondershare Filmora has been recognized as a leader in the field of video…

ironSource Aura, the leading engagement platform for mobile carriers and OEMs, announced a partnership with Orange France, who will be utilizing the ironSource Aura solution on its Android B2C handsets across France. Through the integration, Aura provides Orange France with the capability to optimize the device experience and provide valuable content, apps, and services to its users from the moment of device setup, and throughout the lifecycle of the device. The platform is designed to elevate engagement between Orange and…

OnviSource announced that InfoCision, a leading provider of direct marketing solutions, has successfully deployed the cloud version of OnviSource’s Intellecta Advanced and Multichannel Analytics solution, and has achieved their desired outcome in three major areas of Intellecta applications for Big Data Management and Compliance, Workforce Optimization (WFO), and Customer Experience Management (CXM). Intellecta unifies and transcribes InfoCision’s large volume of daily calls and interactions and has the ability to perform…

Bolt, the world’s first Checkout Experience Platform, announced it has been named a BigCommerce Elite Technology Partner, providing more than 60,000 BigCommerce customers access to one holistic platform to easily manage and improve checkout, payments, and fraud protection. BigCommerce customers can integrate Bolt’s technology through the BigCommerce App Marketplace. Since 2018, Bolt has provided its checkout solution to over 80 enterprise BigCommerce customer stores, helping these businesses increase lifetime value through…

As eCommerce rapidly expands, Shopify Plus selects Easyship as one of the first shipping solutions to join the Shopify Plus Certified App Program Easyship, the leading shipping software solution for eCommerce, announced that it has joined the Shopify Plus Technology Partner Program, which provides high-growth, high-volume merchants with easy access to premier business solutions, just in time for the holidays. Marketing Technology News: Liferay Unveils New Multinational Platinum Partner Status According to Statista,…

Seismic, the industry-leading and award-winning sales enablement and marketing orchestration platform provider, announced it is the Leader in the G2 Grid Report for Sales Enablement | Fall 2020 and G2 Enterprise Grid Report for Sales Enablement | Fall 2020. This is the seventh consecutive year that it has been recognized in the Leader Quadrant for the Grid® Report for Sales Enablement, based on high customer satisfaction and likeliness to recommend ratings from actual users on G2. On a scale of one to five, 97 percent of…

In the modern workplace, employees value culture as much as the work itself, and the unique uncertainty of the COVID-19 pandemic has accelerated the need for innovative employee engagement. Against this backdrop, Comscore, a trusted partner for planning, transacting, and evaluating media across platforms, is proud to see that a recent employee survey found notably higher levels of employee engagement, which correlates with reduced attrition. The survey is the most recent gauge of employee sentiment since the November 2019…

Integrating Digital and Human Assistance into a Unique Customer Experience Solution WNS Limited, a leading provider of global Business Process Management (BPM) services, announced the launch of EXPIRIUS, a unique Customer Experience (CX) solution integrating human-assisted design and domain expertise with AI-driven conversational insights and consulting-led CX strategies to create a holistic digital customer experience. “EXPIRIUS gives brands the power to differentiate by enabling proactive, contextual and…

Company Recognized for Largest Global Customer Base and Greatest Increase in Number of Customers Verint Systems Inc., The Customer Engagement Company, announced its AI and analytics solutions achieved the highest customer rating for overall vendor satisfaction and top customer satisfaction scores on 25 vendor, product capability and product effectiveness criteria surveyed in DMG Consulting LLC’s new 2020 Interaction Analytics Product and Market Report*. In addition, Verint represents the largest market share by number of…

eGain, the leading provider of customer engagement solutions, announced that chatbots ranked at the bottom among digital touchpoints in customer satisfaction during the initial outbreak of COVID-19. Conducted by Dimensional Research on behalf of eGain and fielded in June 2020, the survey was administered to thousands of consumers, who had used a digital channel for customer service across six industries in April and May 2020. Here are key findings: Marketing Technology News: Bright Pattern Contact Center Chosen by…

Companies can have real-time customer conversations via Apple Messages directly in Zendesk Support Apple and Zendesk announced the general availability of Apple Business Chat, allowing companies to have real-time customer conversations via Apple Messages directly in Zendesk Support. This announcement follows Zendesk’s continued investment in messaging, giving customers access to all messaging applications through its customer experience platform. Zendesk’s 2020 State of Messaging Report found messaging apps have the…

B2B buying is changing. We knew this in 2019, but as we begin our journey into a new decade, it stands out in sharp relief. Businesses are moving away from traditional enterprise buying habits at a rapid pace – in search of greater speed, transparency, and simplicity. Looking to the B2C shopping journey as a key example, there are strategic elements implemented by brands that drive customer satisfaction and should be replicated by B2B sellers, such as price transparency, free trials and demos, and the ability to compare…