Customer Satisfaction

Customer satisfaction in the U.S. is now at its lowest level in 17 years, sliding 0.1% to a score of 73.2 (out of 100) in the first quarter of 2022, according to the national American Customer Satisfaction Index (ACSI®). Marketing…
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Fabrice Martin, Chief Product Officer at Qualtrics discussed the various ways in which marketers today need to better understand and breakdown the end-to-end customer journey: ________ Welcome to this MarTech Series chat. Fabrice,…
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Neptune Software today announced that it's leading low-code, SAP-centric enterprise app development platform Neptune DXP has been identified as a High Performer on G2, the world's leading business solutions review website. This recognition,…
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Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced its new partnership with technology outfitter CX Effect for reseller services to global markets. The partnership will bring Dialpad’s full…
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Leading in market share, NICE gains flawless ratings for customer satisfaction in the agent self-service, product and ongoing service and support categories NICE  announced that it has been recognized as the market share leader in…
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ELMA365 CRM has received praise from independent experts and customers alike, appearing in the spring report issued by G2, the world’s largest tech marketplace. ELMA365 CRM has received praise from independent experts and customers alike,…
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The customer onboarding platform held onto the top spot in last year’s newly created category while reaching past barriers thanks to its easy-to-use interface. GuideCX, the premier new client onboarding software, announces they were…
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1WorldSync's industry-leading support delivers 96% customer satisfaction ratings and more ways to get help when needed. 1WorldSync®, the leading provider of omnichannel product content solutions, announced that it saw a greater than 3x…
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Advanced Technology Helps Bridge the Labor Gap, But Authenticity Must Remain SingleComm, the most powerful, affordable CCaaS solution available, is designing customized solutions that leverage industry-leading artificial intelligence…
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B2B companies that want to flourish and stay competitive in today's market must have a thorough understanding of their industry and latest statistics relevant to it. B2B market research and analysis provides information about customers,…
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When done well, Customer Experience (CX) is the artful device that separates the businesses we love from the businesses we just casually date. Case in point? An experience I had that frames how we might consider, and appreciate, the virtues…
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The search functionality found exclusively on CARiD.com now includes vehicle-specific product groupings for more than 500 repair tasks; made possible through the company’s robust vehicle fitment data and service type classifications…
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For the third year in a row, Textellent, a leader in Business Texting Solutions, is proud to be named to a top spot for the SMS Marketing Software Category Textellent, a leader in Business Texting Solutions, is proud to have been named to…
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Marketing automation platform, Phonexa onboards the clients they sign with an impressive speed, to the tune of an average of 10 days – a stark contrast compared to the 26-day average customers go live, with similar products and platforms.…
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One of the largest banks in Albania launches "Business Lending is Now Cool" program leveraging Creatio's no-code capabilities Creatio, a global vendor of one platform to automate industry workflows and CRM with no-code and a maximum degree…
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Addition of AI-enabled Process Discovery Technology Furthers Nintex's Position as the Process System of Record for Commercial Enterprises and Government Agencies Nintex, the global standard for process intelligence and automation,…
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Allure Security's patented artificial intelligence engine catches more fake websites faster, providing unprecedented brand abuse visibility Allure Security – the fastest, most accurate online brand abuse detection and protection solution…
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Through the company’s ongoing commitment to customers, it continues to set the standard for the best software on the market ActiveCampaign, the leader in customer experience automation (CXA), is named G2’s 2022…
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White paper showcases Sinch-sponsored study: more than half of enterprises surveyed are increasing investments in CPaaS to power conversational customer engagement Nearly 80% of companies have or will implement conversational customer…
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Enterprise and midmarket users rank ON24 Webcast Elite highest in customer satisfaction ON24 announced that enterprise and midmarket users rated ON24 Webcast Elite as the #1 webinar software for the third consecutive quarter on G2, one of…
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