Customer Satisfaction

Walmart Inc., KKR & Co. Inc., and Rakuten, Inc., announced the signing of definitive agreements under which KKR will purchase a majority stake and a new Rakuten subsidiary will purchase a minority stake in Seiyu GK in a deal valuing the business at ¥172.5 billion (approx. $1.6 billion). Under the terms of the agreements, KKR will acquire a 65% stake in Seiyu, and Rakuten will acquire a 20% stake, through a newly created subsidiary focused on retailer digital transformation. Walmart will retain a 15% stake in Seiyu.…

Wondershare is proud to announce that several of its creativity and productivity software products have been recognized by the G2 Crowd Fall 2020 Reports. These reports rank products by customer satisfaction, market presence, seller size, and social impact. Below are the ranks awarded to Wondershare products. Marketing Technology News: Prime TSR Launches Customer Experience 360 Campaign Wondershare Filmora: Leader in Video Editing Wondershare Filmora has been recognized as a leader in the field of video…

ironSource Aura, the leading engagement platform for mobile carriers and OEMs, announced a partnership with Orange France, who will be utilizing the ironSource Aura solution on its Android B2C handsets across France. Through the integration, Aura provides Orange France with the capability to optimize the device experience and provide valuable content, apps, and services to its users from the moment of device setup, and throughout the lifecycle of the device. The platform is designed to elevate engagement between Orange and…

OnviSource announced that InfoCision, a leading provider of direct marketing solutions, has successfully deployed the cloud version of OnviSource’s Intellecta Advanced and Multichannel Analytics solution, and has achieved their desired outcome in three major areas of Intellecta applications for Big Data Management and Compliance, Workforce Optimization (WFO), and Customer Experience Management (CXM). Intellecta unifies and transcribes InfoCision’s large volume of daily calls and interactions and has the ability to perform…

Bolt, the world’s first Checkout Experience Platform, announced it has been named a BigCommerce Elite Technology Partner, providing more than 60,000 BigCommerce customers access to one holistic platform to easily manage and improve checkout, payments, and fraud protection. BigCommerce customers can integrate Bolt’s technology through the BigCommerce App Marketplace. Since 2018, Bolt has provided its checkout solution to over 80 enterprise BigCommerce customer stores, helping these businesses increase lifetime value through…

As eCommerce rapidly expands, Shopify Plus selects Easyship as one of the first shipping solutions to join the Shopify Plus Certified App Program Easyship, the leading shipping software solution for eCommerce, announced that it has joined the Shopify Plus Technology Partner Program, which provides high-growth, high-volume merchants with easy access to premier business solutions, just in time for the holidays. Marketing Technology News: Liferay Unveils New Multinational Platinum Partner Status According to Statista,…

Seismic, the industry-leading and award-winning sales enablement and marketing orchestration platform provider, announced it is the Leader in the G2 Grid Report for Sales Enablement | Fall 2020 and G2 Enterprise Grid Report for Sales Enablement | Fall 2020. This is the seventh consecutive year that it has been recognized in the Leader Quadrant for the Grid® Report for Sales Enablement, based on high customer satisfaction and likeliness to recommend ratings from actual users on G2. On a scale of one to five, 97 percent of…

In the modern workplace, employees value culture as much as the work itself, and the unique uncertainty of the COVID-19 pandemic has accelerated the need for innovative employee engagement. Against this backdrop, Comscore, a trusted partner for planning, transacting, and evaluating media across platforms, is proud to see that a recent employee survey found notably higher levels of employee engagement, which correlates with reduced attrition. The survey is the most recent gauge of employee sentiment since the November 2019…

Integrating Digital and Human Assistance into a Unique Customer Experience Solution WNS Limited, a leading provider of global Business Process Management (BPM) services, announced the launch of EXPIRIUS, a unique Customer Experience (CX) solution integrating human-assisted design and domain expertise with AI-driven conversational insights and consulting-led CX strategies to create a holistic digital customer experience. “EXPIRIUS gives brands the power to differentiate by enabling proactive, contextual and…

Company Recognized for Largest Global Customer Base and Greatest Increase in Number of Customers Verint Systems Inc., The Customer Engagement Company, announced its AI and analytics solutions achieved the highest customer rating for overall vendor satisfaction and top customer satisfaction scores on 25 vendor, product capability and product effectiveness criteria surveyed in DMG Consulting LLC’s new 2020 Interaction Analytics Product and Market Report*. In addition, Verint represents the largest market share by number of…

eGain, the leading provider of customer engagement solutions, announced that chatbots ranked at the bottom among digital touchpoints in customer satisfaction during the initial outbreak of COVID-19. Conducted by Dimensional Research on behalf of eGain and fielded in June 2020, the survey was administered to thousands of consumers, who had used a digital channel for customer service across six industries in April and May 2020. Here are key findings: Marketing Technology News: Bright Pattern Contact Center Chosen by…

Companies can have real-time customer conversations via Apple Messages directly in Zendesk Support Apple and Zendesk announced the general availability of Apple Business Chat, allowing companies to have real-time customer conversations via Apple Messages directly in Zendesk Support. This announcement follows Zendesk’s continued investment in messaging, giving customers access to all messaging applications through its customer experience platform. Zendesk’s 2020 State of Messaging Report found messaging apps have the…

B2B buying is changing. We knew this in 2019, but as we begin our journey into a new decade, it stands out in sharp relief. Businesses are moving away from traditional enterprise buying habits at a rapid pace – in search of greater speed, transparency, and simplicity. Looking to the B2C shopping journey as a key example, there are strategic elements implemented by brands that drive customer satisfaction and should be replicated by B2B sellers, such as price transparency, free trials and demos, and the ability to compare…

Unique Distinction Demonstrates Informatica's Ongoing Leadership in Enterprise Cloud Data Management Informatica, the enterprise cloud data management leader, announced it has won the Data Analytics 2020 Microsoft Partner of the Year Award. The company was honored among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology. Marketing Technology News: Alyce Named G2 Account-Based Execution Enterprise Leader in Four…

COVID-19 concerns, employee sentiment around office health and safety, and know-how on remote work operations is driving innovation around the future of work LivePerson, Inc., a global leader in conversational solutions, announced its move away from office-centric workplaces to become an employee-centric workforce. This reimagining of the modern workforce represents a decision to innovate in the face of COVID health and safety concerns and government mandates that have forced employees to stay out of the company's offices…

Verint Intelligent Virtual Assistant Also Receives Highest Satisfaction Ratings for Product and Natural Language Understanding Verint Systems Inc., The Customer Engagement Company, announced it received highly satisfied scores from customers in product satisfaction, implementation and overall vendor satisfaction in DMG Consulting LLC’s new 2020/2021 Intelligent Virtual Agent Product and Market Report*. Marketing Technology News: Weyland Tech Engages The Benchmark Company to Explore Strategic Alternatives Customers ranked…

With Spike in E-Commerce Returns Expected Post-COVID-19, Retailers Must Ensure Their Returns Processes and Systems are Ready, as 74 Percent of Respondents Think Retailers Need Returns Improvement Doddle, a leading international e-commerce solutions provider that designs, develops and integrates consumer fulfilment and returns technology, announces the findings of a survey it conducted to uncover how important the e-commerce returns experience is to consumers. The research of almost 1,400 U.S. consumers was…

New partner’s texting platform to increase efficiency and customer satisfaction throughout claims process Hi Marley, a leading communications solution specifically designed for the insurance industry, and Guidewire Software, Inc., the platform P&C insurers trust to engage, innovate, and grow efficiently, today announced that Hi Marley has joined Guidewire PartnerConnect as a Solution partner. Hi Marley provides an AI-enabled texting platform built with insurance-specific functionality and intelligence allowing claims…

Mac CRM and Project Management app, Daylite, that allows small businesses to manage clients, deals, and projects in one place has been named a High Performer in G2's Work Management Software for Summer 2020 Marketcircle announced that Daylite, their Mac CRM that allows small businesses to manage clients, deals, and projects in one place, has been named a High Performer in Work Management Software High Performer for Summer 2020 by G2. G2 is the world’s largest technology marketplace made for businesses to find, review,…

Jira technicians can now remotely access/support/control their end-user's computers using the Splashtop On-Demand Support (SOS) service Splashtop Inc., the worldwide leader in remote access, collaboration, and remote support solutions, has partnered with Atlassian to bring Splashtop's On-Demand Support technology to the Jira platform. Splashtop On-Demand Support is a solution optimized for IT Support and Helpdesks looking for a fast and user-friendly remote support solution, with high performance and robust security.…