Browsing Tag

Customer Service Award

Braze Wins Prestigious Customer Service Award for Second Consecutive Year

2019 NorthFace ScoreBoard Award Given to Companies That Consistently Exceed Customers' Expectations with Highly Engaged Employees Braze, the comprehensive customer engagement platform, announced today that it has received the 2019 NorthFace ScoreBoard Award for superior customer service from Customer Experience (CX) specialists Customer Relationship Management Institute LLC (CRMI) and leading customer satisfaction and service quality research and consulting firm Market Intelligence International (Marketii). This is the…

AdCellerant Finds Success in Shifting Strategy During COVID-19 Pandemic and Earns Award in Excellence for Customer Service

In wake of the COVID-19 pandemic, AdCellerant has shifted its tremendous resources to focus, almost exclusively, on helping small businesses make it through the economic downturn. AdCellerant's core business model focuses on providing digital advertising solutions to small and medium-sized businesses through white-label channel sales partners. Brock Berry, AdCellerant's CEO and co-founder explains, "Our partners and their small business advertisers have been affected by COVID-19 in unprecedented ways. Our entire focus is…

Business Intelligence Group Names Pipedrive a Winner of 2020 Excellence in Customer Service Awards

Business Intelligence Group has named Pipedrive a winner in the 2020 Excellence in Customer Service Awards. "Customer service is a total team effort in our entire company. I cannot thank our team members enough for their patience, compassion and mastery of our product suite," says Mara Vicente, Global Head of Customer Support at Pipedrive. "Our employees are called Customer Solutions Experts for a reason. Deep product knowledge empowers each skilled team member to be by the side of our customers – sales and marketing…

McCloskey Motors Receives BBB’s Excellence In Customer Service Award

Used Car Dealer Wins BBB's Prestigious Award, 2 Years in a Row! Better Business Bureau of Southern Colorado (BBB) announced the winners of the 2019 Excellence in Customer Service Awards during their 25th Annual BBB Excellence Awards Gala held at the Colorado Springs Marriott. McCloskey Motors Receives BBB's Excellence In Customer Service Award McCloskey Motors, Inc, celebrating its 30th year in business, was one of five winners to receive the prestigious Excellence in Customer Service…

Chorus.ai Launches AI-Based Recommendations that Highlight Key Coaching Moments and Deal Risks

The Conversation Intelligence Leader Delivers Role-Based Suggestions, Users Automatically See Important Moments from Hundreds of Meetings Chorus.ai, the leading Conversation Intelligence Platform for high-growth sales teams, announced a new  AI-based feature to its arsenal, Recommendations, for deals, meetings, reviews and coaching. Recommendations uses Chorus’s AI technology to provide role-based suggestions that help users automatically see important moments from hundreds of meetings. Highlighted moments can include…

Voicesense Wins Excellence in Customer Service’s Technology of the Year Award

Company's Voice-Based Predictive Analytics Technology Acknowledged for Enabling Call Centers to Accurately Forecast Behavioral Tendencies and Provide Personalized Customer Service  Voicesense, an innovative provider of voice-based predictive analytics solutions, announced that the company has won the Excellence in Customer Service Award in the category for the Technology of the Year. Voicesense has won this award for its voice-based predictive analytics technology that enables call centers to accurately forecast…