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customer service experience

Cover Chooses Twilio Flex to Power its Customer Service Experience

The mobile insurance platform experienced 57% faster response time and an 8% higher resolution rate since making the switch to Twilio Flex Twilio, the leading cloud communications platform, announced that Cover has selected Twilio Flex to power its customer communications. Twilio Flex, a programmable contact center platform, gave Cover the control to build a customized contact center that delivers a differentiated customer and agent user experience. Cover provides a frictionless and personalized insurance buying…

Deltek Recognized for the Third Year in a Row by J.D. Power for Providing “An Outstanding Customer Service Experience”

Deltek's Assisted Technical Support Exceeded Benchmark for Customer Satisfaction by J.D. Power Standards in 2017, 2018 and 2019 Deltek, the leading global provider of software and solutions for project-based businesses, announced that it has been recognized by J.D. Power for providing "An Outstanding Customer Service Experience" for its Assisted Technical Support in 2019. Developed in conjunction with the Technology Services Industry Association (TSIA), the J.D. Power 2019 Certified Assisted Technical Support Program…

Video Conferencing Equipment Supplier, IVCi, Explains What AV as a Service Is and Why Your Company Needs It

With a transforming economy, the AV industry has begun to transform as well. More often we're seeing AV companies turn away from more traditional installations towards service-based offerings. AV as a Service is a rapidly growing business model used in the AV industry in response to new customer demands and evolving technology. Video conferencing equipment supplier, IVCi, explains what AV as a Service is and why your company needs it. Read their discussion below to learn more. What is AV as a Service? AV as a Service, or…

Moz Expands Executive Team with Three VPs

Online Search Authority Taps Top Industry Talent Rob Ousbey, Willow Mack, and Michael Cole Moz, Inc., the leader in search engine optimization technology, welcomes new VP of Product, Rob Ousbey, and promotes Willow Mack to VP of Customer Enablement and Michael Cole to VP of Engineering. With these appointments, Moz strengthens its mission to help customers gain an edge in the increasingly complex and ever-changing world of search. As the former VP Seattle at Distilled, an online marketing agency, Ousbey brings over a…

8×8 Adds Advanced Contact Center Capabilities with Google Cloud Contact Center AI Integration

8x8 Cloud-Based Contact Center Solution Together with Google Cloud Contact Center AI Provides Customers New Capabilities for Improved Engagement 8x8, Inc., a leading communications provider of cloud voice, video, chat and contact center solutions for over a million users worldwide, announced its integration of 8x8 Contact Center with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centers. @8x8 announces…

Spotzer To Transform Service Experience For Global Customer Base With NewVoiceMedia

NewVoiceMedia’s Cloud Contact Centre Technology Integrates Seamlessly With Spotzer’s CRM Platform To Ensure All Customer Interactions Are Tracked And Service Levels Measured NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is helping Spotzer enhance its contact centre operations and global customer service experience with its ContactWorld platform. Spotzer is a white-label provider of bespoke digital marketing solutions…