customer service interactions

New Communications Mining capability enables UiPath software robots to understand email context and semantics, online chats, and voice sessions, delivering superior customer service interactions Leading enterprise automation software…
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Airkit introduces a new conversational visual builder and agent automation tools to increase self-service effectiveness with a 20x reduction in development speed. Airkit announced its Digital Experience Platform (DXP) to unify all customer…
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Scale, Commercial Success, Completeness of Vision and Ability to Execute Put Company in the Leaders Quadrant, says Kore.ai Kore.ai, a top conversational AI software platform and solutions provider, announced that the company has been named…
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Over the last two years, the pandemic has shifted how we approach all facets of life. Businesses have quickly adapted to enable digital and virtual experiences in order to minimize the impact of pandemic-related disruptions for customers. A…
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Limited Access Integration Enables Seamless and Scalable Customer Service Between Businesses and Their Customers Directly on WhatsApp Zendesk, Inc. announced an integration with WhatsApp that allows businesses to manage customer service…
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