customer service

The solution passes customer engagement data and visual context from digital self-service channels seamlessly to live agents when customers transition from self-service to live interactions. TechSee, the market leader in Computer Vision…
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Awards recognise customer service excellence across Asia-Pacific. TTEC Holdings, Inc., a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, announced that it has earned two Gold…
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Contact centers can now resolve customers' issues across voice, messaging, and digital channels with a single automation solution Replicant, the leader in Contact Center Automation, announces expanded support across messaging and digital…
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The research study finds that despite increased interest in AI technology, only 44% of organizations experience benefits from implementing AI tools in their contact center LiveVox Holdings, Inc., a leading cloud-based provider of customer…
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Solvvy Offers Advanced Conversational AI and Automation Capabilities to Accelerate Zoom’s Delivery of Personalized, Effortless Customer Experiences Zoom Video Communications, Inc.  announced it has entered into a definitive agreement to…
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Coveo’s new capabilities provide increased visibility into the customer journey to provide better quality service for customers - while reducing friction for agents Coveo Solutions Inc, a leader in AI-powered relevance platforms that…
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The company was recognized for its customer-forward approach and service personalization in the B2B category BairesDev, a leading technology solutions company, was selected among the top finalists in the inaugural US Customer Experience…
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SearchUnify Named Winner in the Globee® Awards 9th Annual 2022 Sales, Marketing, Customer Success, and Operations Awards SearchUnify, a leading unified cognitive platform, announced that The Globee® Awards, organizers of the world's…
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OneReach.ai, creators of a market-leading platform that’s democratizing conversational AI and machine learning with flexible, no code/low code development tools, today announced that it scored highest in four out of five of the Use…
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Too often, the customer service experience feels like companies are fighting against you. We’ve all seen this dynamic play out in our own lives as consumers: long hold times, slow responses from customer service reps, understaffing at call…
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Insider, a single platform for delivering individualized, cross-channel customer experiences, helps 1000+ leading enterprise brands and high growth startups, including Samsung, GAP Marks & Spencer, Virgin, IKEA, Burger King, Toyota,…
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AdCellerant makes quality digital marketing accessible to every business AdCellerant today announced it has been named a winner in the 2022 Excellence in Customer Service Award presented by Business Intelligence Group. AdCellerant is an…
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Interactive voice experiences are the next stage for marketing and customer service, enabling brands to cater to individual customers’ needs with unprecedented nuance and at an unprecedented scale. Given this vast potential, brands’ success…
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NICE VoC customers achieved measurable improvements in business metrics including revenue increase, cost decrease, and agent efficiency improvement NICE  announced that it has been recognized as a 2022 MetriStar Top Provider in the Voice…
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Enhancing the customer service experience for today’s online-first environment DealerAI, a North American provider of technology-enabled solutions for the automotive industry, announced a fully automated AI-powered chatbot explicitly…
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Clickatell's new Chat Commerce Trends Report finds 88% of CX leaders agree that using chat channels for payments will help meet revenue goals Clickatell, CPaaS innovator and Chat Commerce leader, launches its latest Chat Commerce Trends…
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Applause, the world leader in testing and digital quality, recently conducted a survey with 6,680 respondents about their experiences using artificial intelligence (AI) in the form of voice applications such as chatbots, interactive voice…
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AI-powered speech analytics with pre-integrated quality management capabilities provides 100% visibility into voice, email, SMS, and chat conversations with targeted coaching and eLearning capabilities to improve contact center…
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DataStax awarded for exceptional customer service and reaches nearly 80% Net Promoter Score® DataStax, the real-time data company, today announced that it has received the esteemed NorthFace ScoreBoard Service Award℠ for a second year…
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Powerful, new customer portal sets a higher standard for customer service, self-service, and accessibility by bridging gaps in existing systems. insured.io, a provider of cloud-based, customer engagement solutions for the insurance…
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