The lead up to the holidays is no longer the star Sales day of the year thanks to Amazon’s Prime …
2019 Customer Sales and Service World Awards Recognizes Makers Nutrition
Makers Nutrition and other Customer Sales and Service World Awards® Winners will be Honored at the 2019 SVUS Red Carpet …
Digital Transformation in Contact Centers: Five Steps to Success
According to Forrester’s Digital Rewrites the Rules of Business Vision Report: “Digital innovation is the untapped hero of customer service. …
Welcome the New Kids on the Block: How Millennials and Gen Z Are Disrupting FinTech
With Millennials making up roughly a quarter of the world’s population, it’s not surprising that they’re shaking up traditional industries. …
Why Gamification Doesn’t Work in B2B Customer Support
If you have ever worked in or been connected to the Customer Support industry, you might be familiar with contact …
Avoid 29% of Frustrated Customers: Add a Personal Touch to Your WORDPRESS Website
Customer service plays a big role in any company’s journey to the top. The advent of social media has complicated …
LivePerson Wins 2019 Artificial Intelligence Breakthrough Award
LivePerson’s Maven Recognized with “Best AI-Based Solution for Customer Service” Award in 2019 AI Breakthrough Awards Program LivePerson, Inc., a …
New Research Reveals Employees Are Ready to be Empowered by Automation Technology
75 Percent of Responses Indicate Employees Believe Robotic Process Automation Will Improve Their Performance, Reduce Errors, Grow Sales and Increase …
New Study From Wunderman Thompson Commerce Reveals Amazon Lacks Loyalty Among Gen Z
Over a Third of Consumer Spending Goes to Amazon, but Young Shoppers Are Not Sold on the Benefits of the …
Gladly Named a 2019 Cool Vendor in CRM Customer Service and Support by Gartner
Gladly Helps Brands Build Empathetic Conversations By Putting the Customer at the Center of Every Interaction Gladly, a company that’s …
The Benefits of Empowering Agents to Go Omni-Digital
This article is co-authored by Julien Rio and Cédric Blum Agents are the heartbeats of contact centers and Customer Service …
Now We Know the Truth: Going All-Digital with AI Is a Mistake
Two of Scandinavia’s leading financial institutions have very different strategies for their conversational AI-powered customer service but with one unifying …
UJET Named a 2019 Cool Vendor in CRM Customer Service and Support by Gartner
UJET’s Cool Vendor Recognition Comes in 2019, a Time of Record Growth, Key Customer Wins, and New Product Innovation UJET, …
Vertex Announces Salesforce Commerce Cloud Integration
Customers Can Benefit from Certified End-to-End Tax Functionality Vertex, Inc., a leading provider of tax technology and services, announced a …
Quantifying the Business Impact of Customer Service in Singapore
Customers regularly experience issues. In every industry a customer will inevitably contact customer service to voice a problem. “I’ve bought …
Marketing’s Role in Transforming the Contact Center
Customer values and priorities are shifting. Today, customers place greater value on the total brand experience, which involves more than …
Why Tone is Everything in Marketing!
Do you ever find yourself drawn to people who emit confidence – people who are self-aware and have a very …
Dos and Don’ts of Facebook Advertising for Young DTC Brands
Direct-to-consumer brands such as Casper and Warby Parker have successfully turned the world of brick-and-mortar retail on its head, but …
6 Hot Retail Trends for 2019
Nowadays, consumers expect to access and buy products and services at anytime and anywhere. They switch easily from smartphone to …
Oracle Expands Slack Partnership with Customer Experience Integrations
New Integrations Are the First to Leverage Slack’s API Toolkit Within Sales and Service Applications Oracle announced new integrations with …