Customer experience has become a boardroom conversation as every interaction with a brand impacts how a customer thinks about the …
8 Fail-Proof Tips to Grow a Digital Marketing Agency
There’s are lot of Marketing agencies out there that want to call themselves “boutique” – they’re small, they work with …
Finance Marketers Need These Three Things in Their Mobile Strategy
Over the past five years, user activity on finance apps has rocketed by 354%. While this is great news for …
CMS Distribution Acquires Avesta to Expand French Market
Value-added distributor CMS Distribution Ltd has acquired Avesta, a French distributor based in the outskirts of Paris. Avesta is a …
Three Segments. Three Wins. Three Times in a Row. T-Mobile Owned the J.D. Power Wireless Business Customer Satisfaction Study
The businesses have spoken. And evidently, they’re fans of international data, generous hotspot data, published rate plan pricing, Gogo inflight …
Comcast Names Rodrigo Lopez Regional Senior Vice President for Washington State
New Leader Brings Nearly Three Decades of Expertise and a Passion for Customer Experience Comcast announced Rodrigo Lopez is the …
MarTech Interview with Larry Kim, Founder and CEO at MobileMonkey
"AI, ML and Automation are helping businesses gain more efficiencies to become more competitive and scale faster with technology." Tell …
Kustomer Introduces KustomerIQ, Bringing AI and Machine Learning to Enterprise Customer Service
Kustomer, the SaaS platform that is reimagining enterprise customer service, introduced KustomerIQ, embedding Artificial Intelligence and Machine Learning across the …
TechSee Survey: Customer Service Major Contributor to Churn
39 percent of consumers left for a competitor because of customer service interactions TechSee, a global leader in visual customer …
CGS Survey Reveals a Blend of Automation and Human Interaction Will Drive Meaningful Connections Between Customers and Brands
Over 70% of US Consumers Are Less Likely to Use a Brand If Customer Representatives Are Unavailable CGS, a global …
The Delivery Economy, the New Status Quo for Brands
Once upon a time, a great consumer experience began with your local mail carrier dropping off the latest edition of …
How Can Location Analytics Help Retailers to Boost Sales?
Quantzig, a global data analytics and advisory firm that delivers actionable analytics solutions to resolve complex business problems, has announced …
Customer Experience is Field Service’s Biggest Challenge. Here’s What You Can Do About It
Salesforce’s recent acquisition of Clicksoftware illuminates an important point: Customer relationships and field service have more in common than some …
Advertising on TV? Why It’s Time to Go ‘Over the Top’
Television remains a major Advertising channel for businesses in many industries. Statista estimates that TV advertising will continue to generate …
Zift Commended by Frost & Sullivan for Developing ZiftONE, a Marketing Automation Tool for Channel Partner Management and Marketing Strategies
Zift Has a Healthy Partner Ecosystem for Easy Integrations and Connections, Making Zift a Hub for All Things Related to …
Kustomer Launches WhatsApp Business Integration and EU Region to Power International Growth
Kustomer Now Gives Brands More Opportunities to Engage on Mobile Around the World and Those Operating in the EU the …
PanTerra Adds Another Cloud CRM to Out-of-the-Box Streams Integration
PanTerra Networks, a leading provider of unified cloud services for mid-market enterprises, announced expanded out-of-the-box integration with customer service and …
Using AI for Mobile App Development
The rapid adoption of AI technologies shows that they cater to the needs of businesses. What AI Means for Business …
Top CRM Firms to Look out For
Businesses, big and small have been investing more in Customer Experience and Relationship Management (CRM) software making it a $48 …
Leading Independent Research Firm Cites Druva as a Strong Performer for Data Resiliency Solutions
Druva Receives the Highest Score Possible in the Product Strategy, Customer Service and Security Criteria Druva, Inc., the leader in …