Direct-to-consumer brands such as Casper and Warby Parker have successfully turned the world of brick-and-mortar retail on its head, but …
6 Hot Retail Trends for 2019
Nowadays, consumers expect to access and buy products and services at anytime and anywhere. They switch easily from smartphone to …
Oracle Expands Slack Partnership with Customer Experience Integrations
New Integrations Are the First to Leverage Slack’s API Toolkit Within Sales and Service Applications Oracle announced new integrations with …
Mobile Customer Communications in a GDPR World
For years, retailers, travel and hospitality companies, banks and other businesses have relied on SMS and mobile chat to reach …
Solvvy Launches Assist at Shoptalk – AI-Powered Customer Support for the Subscription E-Commerce Market
Assist Leverages the Power of AI to Deliver Better Post-Purchase Customer Support Solvvy, a conversational intelligence platform delivering effortless customer …
TechBytes with Ann Handley, MarTech Influencer, Keynote Speaker and CX Expert
What excites you the most about MarTech? How do you gather information on technology? A recent story in MarketingProfs called …
Zendesk Chooses Impartner To Power An Efficient, Scalable Channel Growth with Better Partner Experience
Close Collaboration Between the Business Unit Buyer and It Teams Helped the Company Choose Impartner as the Solution Best Suited …
Nuance Recognized as Leader in Intelligent Customer Engagement at 13th Annual Stevie Awards for Sales & Customer Service
Conversational AI Technology and Enterprise Customer Deployments Credited for Market Innovation and ROI Nuance Communications, Inc. announced its products and …
Moment of Truth: Why You Can’t Ignore Customer Experience Initiatives Anymore
Experience builds trust. Trust builds loyalty. That’s the crux of B2B marketing today. Customers are more likely to remember bad …
Automation Is the Key to Retail’s Future, Survey Says
New Research from Bossa Nova Indicates Retailers Are in Dire Need of a Solution for Severe Inventory Problems and Recognize …
Periscope Data Honored by Stevie Awards for Customer Solutions Excellence
Winner of Two Gold, Three Silver Awards Periscope Data, the world’s leading analytics platform for data professionals, has been honored …
Apple Takes Leap of Faith into Immersive Voice and Conversational AI; Buys PullString
The maker of conversational AI and immersive voice applications for Amazon Studios: The Grand Tour, HeartRadio: iHeart Santa, Amazon Studios: …
The State of Customer Service in 2019: Global Brands Give Their Insights
With customer expectations evolving at a rapid rate, customer service strategy/delivery is increasingly being seen as an integral part …
Predictions Series 2019: Embrace Context-Aware Technologies for Customer Service
Continuing our tradition of bringing cutting-edge Predictions for New Year, we have Anand Janefalkar, Founder and CEO of UJET, speaking …
Pendo Infuses Zendesk’s New Capabilities to Enhance Customer Success and Support
The Announcement Was Made at Zendesk’s Annual Conference, Relate, Held This Week in San Francisco This quarter, Pendo raised $50 …
Google Purchases Customer Service Automation Firm Onward
The Acquisition Will Add Further Depth to the Search Giant’s Artificial Intelligence & Customer Success Endeavors Google’s acquisition of Onward …
Interview with Eng Tan, CEO and Founder, Simplr
"We’ll start to see a bigger shift and need for experience management tools that help marketers better understand every aspect …
Three Trends Shaping the Messaging Space – and What They Mean for Marketers
Digital platforms have transformed how we communicate. From the introduction of email to the new social media apps that pop …
Zype Wins Stevie Award for Excellence in Customer Service
Zype’s Customer Success Department Recognized with Bronze International Business Award Zype, the video content management and distribution infrastructure company, was …
TechBytes with Erin Murphy, Analytics Manager, Marchex
Erin Murphy Analytics Manager, Marchex Call analytics for sales is a powerful tool from a modern context. For companies looking …