customer service

TCN's second annual "Consumer Insights about Customer Service" survey provides new insights and changes over the past year in Americans' experiences dealing with contact centers and customer service TCN, Inc., a global provider of a…
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For two years in a row, Humana ranked No. 1 among health insurers for customer experience (CX) quality in Forrester’s proprietary 2022 U.S. Customer Experience Benchmark survey. The ranking was based on responses from more than 96,000 U.S.…
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S-NET Communications, a leader in cloud-based business communications and networking services, today announced the launch of S-NET Engage, a comprehensive, multi-flow contact center solution that helps companies deliver seamless,…
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Leading Ecommerce Platform Recognized for Flexibility, Affordability, and Customer Support; Earns Eight Medals in 2022 Assessment Miva, Inc., a leading ecommerce software and service provider for mid-size and enterprise merchants,…
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Talkdesk survey reveals nearly half of consumers believe the metaverse will make human connections stronger and improve relationships with family, friends, and colleagues More than two-thirds (69%) of consumers are already visiting…
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If you’re in marketing, you know that brands are now expected to get closer to customers than ever before. 52% of customers are more likely to buy from companies offering live chat support. It’s no wonder companies are expected to…
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Preferred Risk Insurance Services (PRIS), a professional services company and subsidiary of Warrior Invictus Holding Co., enables its employees and clients to stay better connected and productive with RingCentral, Inc., a leading provider…
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Delivering consistently great customer service is critical to building brand loyalty but keeping up with growing consumer expectations can feel daunting. After all, there are all sorts of factors impacting customer experience strategies,…
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Vengreso was presented with the Stevie Award for Innovation in Sales – Business Services Industries for FlyMSG in the 16th annual Stevie Awards for Sales & Customer Service. Vengreso, the creator of FlyMSG, the business productivity…
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New study finds as inflation increases, so do the expectations for the customer experience, making it a make-or-break moment for brands when it comes to earning customer loyalty While rising inflation may be causing consumers to carefully…
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From manufacturing to sales, and customer service to marketing, artificial intelligence (AI) use cases span every business department across all industries. Conversational AI is a common use case for enhancing customer experience, and one…
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Regina Soller-Gould, VP of Revenue Marketing at Ada shares a few impactful tips to help marketers drive value in a digital-first era: _________ Welcome to this MarTech Series chat, tell us about your marketing journey so far and what…
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Multilingual translation company expands its service among CRMs Language I/O, a global leader in multilingual customer engagement, today announced the release of its integration with ServiceNow. In providing a turnkey connector between…
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USWired Moves Up in Rank to #208 of the World's Best-in-Class MSPs Growing Via Recurring Revenue and Innovation USWired has been named as one of the world’s premier managed service providers in the prestigious 2022 Channel Futures MSP…
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Titan achieves the highest rating of 4.8/5 in email software on G2, is awarded first position in Ease of Use and Customer Service Titan has emerged as the highest-rated email software on G2 with a rating of 4.8/5, accelerating past…
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New research shows the need for more seamless tech; 81% of IT professionals waste more than 10% of their workdays on process and tech inefficiencies Qualtrics  and ServiceNow announced a new app to help improve employee and…
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Latest product release features industry-first, cloud-native continuous data quality management and enhancements to help fuel real-time operations, minimize risk, and increase revenue Reltio, the leading cloud-native, SaaS MDM company that…
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Unified, AI-powered customer support now available out-of-the-box with Sprinklr Modern Care Lite Sprinklr , the unified customer experience management (Unified-CXM) platform for modern enterprises, introduced Sprinklr Modern Care Lite, an…
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-Innovative Experience-Based Marketing Firm to Bolster Flexa’s Product Offerings Both In-Store and Online -Drop Party Founder & Chief Executive Officer will be appointed to Chief Marketing Officer of Flexa. Flexa, the…
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Industry first, real-time predictive engine for customer satisfaction provides visibility into 100% of calls, turning the contact center into a profit center Dialpad, Inc., the industry leader in AI-powered communication and collaboration,…
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