customer service

Key hires, enhancements to onboarding process and expanded professional service options underscore commitment to superior customer service Chime Technologies, an award-winning operating system for the real estate industry, announced…
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Leading CRM company uses ON24 to engage prospects and grow their business Zendesk, a trusted and beloved CRM customer service software company and the champion of great customer service everywhere for everyone, is…
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Lucidworks is a one-stop shop for cloud-based product discovery, customer service, and knowledge management solutions for the world’s leading brands Lucidworks, pioneer of the Connected Experience Cloud, is recognized as a Leader in The…
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Vestar Capital Partners , a leading middle-market private equity firm, announced that it has acquired Stratus , a market-leading asset-light facilities services provider, from Arcapita Group Holdings ("Arcapita"), a global alternative…
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vFairs, the leading virtual & hybrid events platform that helps organizations reach global audiences, launched exclusive new product upgrades to improve user engagement and networking capabilities, creating a more immersive experience…
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A new national employee survey from Eagle Hill Consulting finds that 64 percent of U.S. workers believe that employee experience directly impacts their ability to serve customers. Yet, less than half (38 percent) say that their…
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Futurism is set to present its next-gen e-commerce platform at the eCom World. As a trusted digital transformation (DX) partner for 1000-plus fortune companies, Futurism aims to reinvent the entire e-commerce landscape with its flagship…
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eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that its clients were the leaders in several industry sectors in Newsweek’s Best Customer Service 2021 Survey. Marketing Technology…
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Finn AI, a leading provider of AI powered customer service for banks and credit unions, announced that its conversational AI chatbot is now available via Q2’s Innovation Studio. Effective immediately, financial institutions on the Q2…
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Based on its recent analysis of the European graphics processing unit (GPU)-powered database and analytics platform market, Frost & Sullivan recognizes Brytlyt Limited with the 2021 European Technology Innovation Leadership Award…
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tvScientific, a Connected TV (CTV) buying and attribution platform, announced the appointment of its new Chief Revenue Officer, Shannon Jessup, former Global Chief Revenue Officer for Tapjoy, a leader in mobile performance advertising…
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Proven channel professional joins the Company following new strategic partnerships within the channel community LiveVox Holdings, Inc., a leading cloud-based provider of customer service and digital engagement tools, has…
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Vidyard, the leading video platform for businesses, announced a year of record-breaking growth, new product offerings, and an expanded partner ecosystem as demand for video tools for virtual selling and digital marketing continues to surge.…
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Quality Intelligence solutions provider recognized for educating and empowering manufacturers through a complete revamp of its customer support site InfinityQS® International, Inc. (InfinityQS), the global authority on data-driven…
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After quadrupling revenue in 2020, the customer service company opens a new office in Dallas, Texas with plans to hire over 100 people within its operational, sales, tech and executive teams HiOperator, a scalable customer…
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C3 AI , a leading enterprise AI software provider, announced that Sam Alkharrat has joined C3 AI as President and Chief Revenue Officer (CRO). Mr. Alkharrat will lead the global expansion of C3 AI’s sales and customer service…
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Boomtown, the customer experience management company, announced the general availability of their new flagship CXM platform, CXMEngine. CXMEngine starts where CRM systems end, enabling enterprises to orchestrate customer journeys across…
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Y Meadows, a technology company dedicated to empowering customer support teams with tools to elevate the quality of their service, announces the launch of its AI customer service automation solution. AI Customer Service…
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Multiple Coveted Industry Awards Recognize IDology's Distinct Impact on Transforming Identity Verification and Fraud Deterrence IDology, a GBG Company, announced today it has been recognized with multiple industry awards for outstanding…
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Loris, a real-time coaching software technology that combines machine + human interaction to improve customer service conversations, announced its latest platform integrations. The first-of-its-kind AI-powered chat solution for customer…
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