customer service

The use of video in social media marketing has long been proven to be successful. People will spend up to 2.5 hours a day on average watching online video in 2021. Furthermore, people enjoy watching videos to learn about a product or service. A survey showed that most people: Watch videos to learn more about a product or service. Prefer short videos to learn more about a product or service Have been convinced to purchase items or services by online videos Marketing Technology News: Nielsen Annual Marketing…

AppTweak, pioneer and leading App Store Optimization (ASO) platform driven by data science and trusted by the largest apps and games, announced today a $22 million investment in Series B funding from early investor Media Group Rossel. AppTweak intends to use the funds to strengthen its international presence, notably in APAC and EMEA, expand its app marketing platform and broaden its managed services. Launched in 2014, the Brussels-headquartered company was one of the first to provide app developers and game…

Marketing is meant to evolve with time. From conventional marketing concepts to digital ones and now the emergence of Artificial Intelligence in marketing and advertising, marketing tech has always amazed with its capabilities and scalability. Marketing Technology News: Diving into Early Stage Accelerator Programs and their Growth in the Marketplace As the pandemic stuck, businesses that never wanted to go digital have undergone a digital shift. Today, every business wants to go digital because if it doesn’t, it is…

Microsoft Corp. on Tuesday announced it has helped over 30 million people in 249 countries and territories gain access to digital skills, topping its initial goal of 25 million last June, and is extending the company's commitment to help 250,000 companies make a skills-based hire in 2021. From laid-off factory workers to retail associates and truck drivers, millions of people turned to online learning courses from GitHub, LinkedIn and Microsoft during the pandemic to help prepare for and secure the most in-demand…

TIM Brasil, one of the largest telecommunications providers in Brazil with more than 61 million customers, today said that it has selected Oracle and Microsoft to migrate all of its on-premises workloads to the cloud. TIM Brasil is one of the first telecommunications companies in the country to move 100 percent of its workloads to the cloud. As part of its multi-faceted modernization project, TIM Brasil will use Oracle and Microsoft clouds to improve customer support as well as billing, collection, and management…

Based on its recent analysis of the European business network services market, Frost & Sullivan recognizes Colt Technology Services (Colt) with the 2021 European Customer Value Leadership Award. Acknowledging that it is no longer adequate to provide superior network technology and services, Colt focuses on the total customer experience to support enterprise customers' digital journeys. Its efforts have helped increase its Net Promoter (NPS) score from 20 in 2016 to 70 in 2020 among European customers. "Beyond simply…

DigiPlex, the Nordic leader for sustainable, scalable, and secure data centers, has been selected by ZealiD as its partner in the rapidly growing market for secure digital identities. The company chose DigiPlex for its exceptionally high standards of physical security at its data centers. ZealiD provides organisations and individuals with a qualified eSignature that can be used to prove identity across the EU and beyond. ZealiD's can be used to sign legal and court documents, register to vote, apply and prove identity…

The past year has seriously changed the way digital marketing predictions have been made. That is because many of the predictions of what people would see didn't end up happening. The COVID-19 pandemic played a huge part in changing how digital marketing trends emerged. There has been a huge change in the way brands now connect with their audience. Over the past year, consumers are spending more time than ever on social media networks and making more purchases online. This has led Ryan McAweeney, a marketing insider,…

Findings also show that more than 50% of Millennials and Gen Zers would rather get their teeth cleaned over dealing with customer service, and nearly 70% of people of all ages have abandoned a brand after a negative customer service experience A new survey examining consumer attitudes on customer service, at a time when e-commerce traffic has significantly increased due to the coronavirus pandemic, has found people to be more intolerant and skeptical of the recorded "unusually high call volume" messages. The survey,…

Customer data is invaluable to businesses – it always has been and always will be. However, the true value of data did not become apparent overnight. There was a time when organizations thought that all they needed to do was implement a customer service phone line and call it a day. Agents would then answer questions and resolve problems whenever customers dialed in. It was a pretty simple process, but it did not yield actionable insights that could be utilized in providing superior service to future callers. In other words,…

One Source Provider has been one of the country's leading Direct Marketing agencies since its inception in 2011.  They have recently acquired a 35,000 square foot building in heart of downtown Dearborn, MI to accommodate their recent expansion into health care, sports and entertainment industries. Over the course of 10 years, OSP has represented numerous Fortune 100 companies including  AT&T, Direct Energy, Sprint, Xfinity & have based their business practice on integrity, innovation and world class customer…

Coveo, a leader in relevance platforms that transform search, recommendations, and personalization, today announced its inaugural Relevance Report, which showed that satisfactory customer experience hinges on the ability to provide one thing: relevance. “Digital technologies have driven sky high online expectations, and the situation is only getting more challenging for brands. Relevance, convenience, and simplicity are now not only expected, but demanded,” said Louis Têtu, CEO and Chairman at Coveo. “In the post-pandemic…

Vivantio, a leading provider of customer service optimization software and solutions, has launched a new report, “Leveraging Breakthrough Service to Transform Your B2B Enterprise.” The report identifies the distinct benefits of centralizing customer service and offers B2B business owners a detailed process for implementing it at their organization, inclusive of proven strategies for overcoming common challenges. Marketing Technology News: Force Marketing Increases Portfolio With Acquisition of Houston-Based GSM…

Force Marketing, a high-growth marketing technology company that delivers a comprehensive suite of products and solutions to more than 950 automotive dealers, has acquired the business of GS Marketing (GSM), a three-decade old industry leader in the same category. The deal, which closed effective as of January 31, 2021, brings the total number of dealerships served to more than 1,500 nationwide. Force Marketing has experienced significant growth through its development of tech-enabled marketing products and solutions…

The diversity of its solutions, customer focus, and deep customization help it fill the white spaces in the market and expand in diverse industries Based on its recent analysis of the European Contact Center-as-a-Service (CCaaS) market, Frost & Sullivan recognizes inConcert with the 2020 European Enabling Technology Leadership Award. Its keen understanding of market dynamics, customer demands, and industry Mega Trends has helped the company design a remarkable product portfolio and position itself as an industry…

CXone recognized for helping companies fuel customer experience and agility with built-in adaptability NICE inContact, a NICE business, announced that NICE inContact CXone, the leading cloud customer experience platform, has been named a Gold winner in the 2021 Stevie Awards for Sales & Customer Service within the “contact center solution – new version” category. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales…

Latest Pega Mobile capabilities enable anyone to deploy powerful mobile apps in just a few clicks Pegasystems Inc., the software company that crushes business complexity, announced new features for Pega Mobile that help make it even faster and easier to develop seamless mobile apps from any Pega desktop application. With its intuitive low-code interface, new Pega Mobile authoring enhancements help both citizen and professional developers to more efficiently create modern mobile apps with the look, feel, and performance that…

Curated Set of Integrated Apps Helps Businesses Streamline CX Operations to Improve Agent Productivity and Customer Satisfaction Kustomer, a top-rated CRM for modern customer experiences, launched the Kustomer App Marketplace, a curated set of applications and integrations that can be easily added to the Kustomer platform for a unified, omnichannel customer experience. By integrating communications, ecommerce, social, productivity, advanced analytics, and other best-in-class apps with the Kustomer CRM platform, businesses…

Leading sales order and invoice automation platform makes significant investment in Europe and the UK Conexiom, the leading provider of sales order and invoice automation solutions, announces a key step in accelerating growth in Europe and the UK. Industry veteran Dominic Aelberry has been appointed Vice President of UK and EMEA. Aelberry will work with UK and European customers to help them drive greater revenue, reduce costs, and deliver superior customer experiences. “As more enterprises prioritise investing in…

Sitel Colombia plans to increase hiring of Venezuelan refugees by 66% over three years Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced its partnership with Tent, IAOP, BPrO (the Colombian BPO association) and eight other BPO organizations to launch the first impact sourcing initiative to support displaced Venezuelan refugees in Colombia. "Since 2017, our teams in Colombia have hired nearly 500 Venezuelan refugees," said Eduardo Endo, country manager, Sitel® Colombia.…