Leading Industrial Tools and Services Supplier Benefits from Confirmit’s Holistic Approach to CX Programme Development Cromwell, a leading UK and …
Kustomer Raises $60 Million To Further Transform Customer Service
Series E funding round is led by Coatue with participation from existing investors Tiger Global Management and Battery Ventures Kustomer, …
How Brands Can Successfully Marry Data Analytics with the Human Touch to Improve CX
Nearly half of U.S. employees say their company has embedded AI into their standard business processes, and more than half …
Atento Recognized Twice at the Champions of the Decade Awards by Consumidor Moderno in Brazil
The Company was recognized as one of the leading BPO Providers of the Decade in Brazil by Consumidor Moderno Atento …
Incorporating Human Touchpoints Alongside Technology to Improve Customer Service
There’s no doubt technology has streamlined how businesses interact with customers, leading to reduced labor costs and increased efficiency across …
How to Motivate Your Service Organization for Customer Success
According to a customer experience report published by NewVoiceMedia, US companies lose more than $62 billion annually due to poor …
Coveo Raises $227 Million Investment Round Led by OMERS
New Funding Will Enable AI Saas Solutions Leader to Help More Companies Deliver the World-Class Digital Experiences That Tech Giants …
![[24]7.ai Extends Messaging Leadership with Industry Leading Conversational AI](https://martechseries.com/wp-content/uploads/2019/11/247.ai-Extends-Messaging-Leadership-with-Industry-Leading-Conversational-AI-840x440.jpg)
[24]7.ai Extends Messaging Leadership with Industry Leading Conversational AI
Support for Leading Messaging Platforms and Integration with IBM Watson and Google TensorFlow Builds on the Company’s Strong AI Legacy …
TechBytes with Alyssa Simpson Rochwerger, VP of Product at Figure Eight
What inspired your journey into technology? During my first job after college, I worked at a startup in the customer …
Gladly Introduces In-App Chat, JetBlue Among First to Launch New Customer Service Contact Channel
With In-App Chat, the Airline Enables Customers to Reach Them Right Where They Are and Anticipates 20% Shift from Phone …
IBM Watson Helps Lufthansa Group Optimize Its Customer Service
Lufthansa and IBM collaborate in the field of artificial intelligence (AI); new AI Studio leverages IBM Garage method IBM and …
How AI and Data Analytics Improves Your Customer Experience
With nearly half of consumers reporting they would pay a higher price for a product in exchange for better customer …
Three Ways to Jump-Start Your Customer Experience with AI
Customer experience has become a boardroom conversation as every interaction with a brand impacts how a customer thinks about the …
8 Fail-Proof Tips to Grow a Digital Marketing Agency
There’s are lot of Marketing agencies out there that want to call themselves “boutique” – they’re small, they work with …
The Customer Experience Challenge
Experts weigh-in on how to reach goals despite moving targets “Customer Experience: A Moving Target” was a hot topic of …
Finance Marketers Need These Three Things in Their Mobile Strategy
Over the past five years, user activity on finance apps has rocketed by 354%. While this is great news for …
CMS Distribution Acquires Avesta to Expand French Market
Value-added distributor CMS Distribution Ltd has acquired Avesta, a French distributor based in the outskirts of Paris. Avesta is a …
Three Segments. Three Wins. Three Times in a Row. T-Mobile Owned the J.D. Power Wireless Business Customer Satisfaction Study
The businesses have spoken. And evidently, they’re fans of international data, generous hotspot data, published rate plan pricing, Gogo inflight …
Comcast Names Rodrigo Lopez Regional Senior Vice President for Washington State
New Leader Brings Nearly Three Decades of Expertise and a Passion for Customer Experience Comcast announced Rodrigo Lopez is the …
MarTech Interview with Larry Kim, Founder and CEO at MobileMonkey
"AI, ML and Automation are helping businesses gain more efficiencies to become more competitive and scale faster with technology." Tell …