The maker of conversational AI and immersive voice applications for Amazon Studios: The Grand Tour, HeartRadio: iHeart Santa, Amazon Studios: …
The State of Customer Service in 2019: Global Brands Give Their Insights
With customer expectations evolving at a rapid rate, customer service strategy/delivery is increasingly being seen as an integral part …
Predictions Series 2019: Embrace Context-Aware Technologies for Customer Service
Continuing our tradition of bringing cutting-edge Predictions for New Year, we have Anand Janefalkar, Founder and CEO of UJET, speaking …
Pendo Infuses Zendesk’s New Capabilities to Enhance Customer Success and Support
The Announcement Was Made at Zendesk’s Annual Conference, Relate, Held This Week in San Francisco This quarter, Pendo raised $50 …
Google Purchases Customer Service Automation Firm Onward
The Acquisition Will Add Further Depth to the Search Giant’s Artificial Intelligence & Customer Success Endeavors Google’s acquisition of Onward …
Interview with Eng Tan, CEO and Founder, Simplr
"We’ll start to see a bigger shift and need for experience management tools that help marketers better understand every aspect …
Three Trends Shaping the Messaging Space – and What They Mean for Marketers
Digital platforms have transformed how we communicate. From the introduction of email to the new social media apps that pop …
Zype Wins Stevie Award for Excellence in Customer Service
Zype’s Customer Success Department Recognized with Bronze International Business Award Zype, the video content management and distribution infrastructure company, was …
TechBytes with Erin Murphy, Analytics Manager, Marchex
Erin Murphy Analytics Manager, Marchex Call analytics for sales is a powerful tool from a modern context. For companies looking …
Linc Global Named Best AI Solution for Customer Service
Linc Global, the Customer Care Automation platform used by leading customer-centric brands, today announced it has been selected as the winner …
Automate.io and HubSpot Join Forces To Refine Marketing And Sales Automation
The Partnership Will Deliver AI, Robust Automation and Cloud Integration to Businesses, Allowing Them to Run Their Marketing and Sales …
Brainshark Wins in The American Business Awards for Seventh Year in a Row
Sales Readiness Leader Honored as a ‘Customer Service Department of the Year’ for Helping Companies Improve Sales Productivity and Results …
Flyt Brings Messenger Payments to Hospitality with Facebook
Flyt Has Piloted the New Technology in the Uk at Wahaca’s Charlotte Street Location UK tech company Flyt was recently showcased …
24-7 Intouch Introduces New AI Technology Division, Laivly
Laivly Is Dedicated to Applying Emerging Technology Including Artificial Intelligence, Machine Learning and Automation in Support of Live Customer Service …
Brand Embassy Opens Representations in Mexico and Argentina
Brand Embassy Enters a Rapidly Growing Market for Digital Customer Service Brand Embassy, following a year of record growth that …
Conversocial Reveals Success Metrics on Messenger as a Customer Service Channel
Messenger Proves 83% More Cost Effective for Volaris Over Other Customer Service Channels Conversocial, the leading digital care platform for …
Revolutionizing B2C CRM: The Power of Relevant Personalization in B2C Martech
CEO Mark Gally Says Zaius Is Poised to Revolutionize B2C Marketing In 2018, B2B versus B2C marketing technologies still matter. …
AI-Powered Customer Service Company Simplr Raises $8 Million in Series A
Simplr Will Use Its Series A Funding to Work On A New Combination of Human Power and Machine Learning to Disrupt …
Follow That Puck: Multi-Channel, Multi-Location Marketing Is Moving into the 21st Century… Are You?
Innovations in martech and agency offerings can orchestrate campaigns across the brand-to-local value chain that connect brands to local partners, …
Bright Pattern Expands Executive Team With Brian Hays to Accelerate Growth
Bright Pattern, Leader in Cloud Contact Center Software, Hires Industry Veteran, Brian Hays, as Senior Vice President of Global Sales …