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David Snow

Talla Introduces Industry’s First Customer in the Loop Training Dashboard for Support Automation

Customer and Agent interactions ensure data quality in training AI-based system to achieve high customer response accuracy Talla, a leader in AI-powered support automation, unveiled the industry’s first customer-in-the-loop training dashboard for customer support automation. The Talla Training Dashboard enables users to easily add, qualify and share responses to customer inquiries to collectively advance the intelligence of the Talla customer support system. The new dashboard compiles and annotates quality data from…