Browsing Tag

Delivery Experience Management

Consumers Adjust Holiday Shopping Due to COVID and Are Willing to Grant Retailers Leeway

As retailers brace for what is shaping up to be a holiday season like no other, they face a whole new set of challenges to win customers and meet seasonal demands in the midst of a global pandemic. To help brands navigate this complex new landscape, Delivery Experience Management (DEM) leader Convey announced the results of its fourth annual study that illuminates the trends and themes that will define the shopping experience this holiday. The survey found that a significant portion of shoppers recognize the uncertainty…

New Survey from Convey Reveals How Consumers Shop and What they Expect During COVID-19 Pandemic

Shoppers are patient with stock shortages and delivery delays, but clear communication from retailers is required Convey Inc., the leading provider of Delivery Experience Management (DEM) software, announced key findings from a new consumer study that looks at changing shopping behaviors and expectations in light of the COVID-19 pandemic. Marketing Technology News: SurveyMonkey Ranked No. 2 on G2 Best Software Companies in 2020 The survey of more than 1,000 consumers found that more than 4 in 10 shoppers (42%) admitted to…

New Consumer Survey from Convey Reveals Mixed Feelings About Amazon – Even as Fast, Free Shipping Proves Irresistible

1 in 4 have negative feelings about Amazon’s impact on retail and the environment; 2 in 3 would consider abandoning Amazon without free shipping A new consumer survey conducted by Austin-based Delivery Experience Management platform provider Convey finds that many US consumers have negative feelings towards Amazon when it comes to its impact on the retail industry and the planet. However, those objections don't necessarily translate into lost sales, especially for shoppers who rely on Amazon for the majority of their…

Convey Unveils Partner Program to Transform Last Mile Delivery

ConveyPLUS Allows Retailers to Connect, View, and Act on Disparate Data Across the Supply Chain to Create Last Mile Competitive Advantage In the release dated Nov. 21, 2019, the second bullet, first sentence should read: Dropship: The industry’s top distribution and fulfillment companies, including Logicbroker, are partnering with Convey to simplify and manage the complexities associated with the dropshipping model – and to ensure shippers deliver a consistent, cost-effective customer experience, regardless of…