Browsing Tag

Digital-First Customer Engagement

Khoros Collaborates with AWS to Integrate Amazon Connect Into its Award-Winning Digital Contact…

Business Wire Oct 27, 2021 0

Integration further extends the power of Khoros’ omnichannel digital solution, allowing contact centers to easily unify and orchestrate customer engagement from digital voice to chat, SMS, social, and self-service — all through a single…
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Customer Experience Management

Verint is Expanding its Cloud Platform Capabilities to Help Brands Accelerate Digital-First Customer…

MTS Staff Writer Aug 10, 2021 0

Conversocial Acquisition Will Enhance Verint Customer Engagement Platform with Additional Social and Messaging Channels and Further Expand its Conversational AI Capabilities Verint®, The Customer Engagement Company™, today announced the…
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