NICE Named Market Share Leader for Contact Center Workforce Optimization
NICE Holds 40% Market Share, More Than Six Percentage Points Greater Than Nearest Competitor
NICE announced that it has been recognized by DMG Consulting LLC, a leading independent research and consulting firm, as the Contact Center Workforce Optimization (WFO) market share leader for first half 2018 with a 40.0 percent share of the market. NICE Contact Center WFO has a lead over the nearest competitor by more than six percentage points of market share.
"Our continued leadership in the WFO market showcases the strength…