Browsing Tag

Forrester Wave

Verint Expands Its Adobe Partnership to Support More Personalized Customer Journeys

Seamlessly Surfacing Customer Experience Data to Automate the Process of Predicting and Acting on Experience Drivers Marketers and customer experience practitioners recognize the value of streamlined access to insights to drive exceptional experiences that are personalized and predictive. Now the partnership* between Verint Systems Inc., The Customer Engagement Company, and Adobe will support more personalized customer journeys by combining experience data from the Verint Experience Cloud along with data from the…

Study Finds Organizations Running Alfresco Digital Business Platform Realize 201% ROI in Three Years

Alfresco Software, an open source content, process and governance software company, announced the release of a commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting on behalf of Alfresco. Evaluating nine Alfresco customers and partners, the study reveals the potential cost and time savings, as well as the competitive opportunities, of deploying Alfresco Digital Business Platform. “, we have the opportunity to scale our resources elastically with demand, whether we have 5,000 active users or 500…

BillingPlatform Raises $10 Million Series B to Grow Billing Software Business

The Company Is on Pace to Double Its Revenue and Headcount for the Third Year in a Row BillingPlatform, a global, cloud-based monetization and billing software provider, has raised $10 million in Series B funding from Columbia Capital. The money will be used to continue product development, customer success programs, and go-to-market efforts. BillingPlatform has now raised $14 million from Columbia since 2017. According to MGI Research, the market for monetization software tools is growing dramatically and represents…

Clarity Insights Recognized as a Leader in Customer Analytics Report by Independent Research Firm

Achieved the Highest Score in the Current Offering Category in the Report Clarity Insights, a strategic partner to the nation's leading data-driven brands, announced it is cited as a Leader in The Forrester Wave: Customer Analytics Service Providers, Q2 2019 Report. We believe this placement confirms the company's status as an industry leader across the entire data and analytics ecosystem. The Current Offering category includes the following criteria: Data management and preparation Customer analytics techniques…

Pulse Insights Ranked a Strong Performer in Digital Voice of Customer Specialist Platforms by Independent Research Firm

Earns the Highest Possible Scores in Integrations & Data Sharing Criteria Pulse Insights LLC, a  leading SaaS solutions provider for enterprise marketers, announced that it has been named a Strong Performer in a Forrester research report published today. The Forrester Wave: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019 examines the current state of digital voice of customer feedback offerings, and evaluates the players that matter most in the space. Forrester recognized Pulse Insights for its…

Hootsuite Named a Leader in Sales Social Engagement Tools Report by Independent Research Firm

Hootsuite, the global leader in social media management, announced it has been recognized as a leader in “The Forrester New Wave: Sales Social Engagement Tools” report.  The report analyzed and evaluated the eight most significant providers supporting enterprise sales social engagement and Hootsuite was identified by Forrester as a “leader.” “We believe this recognition from Forrester is a validation of our commitment to help organizations of all sizes maximize the value of social across their entire organization,” said…

InMoment Named a Leader in Customer Feedback Management Platforms in APAC

InMoment, a pioneer in cloud-based customer experience (CX) intelligence technologies, was named a Leader by independent research firm Forrester in a new report: The Forrester Wave™ Customer Feedback Management Platforms in Asia Pacific, Q4 2018. InMoment was also named a leader in the The Forrester Wave™ Customer Feedback Management Platforms (CFM), Q4 2018, published 30 October. Forrester analysts identified the “eight providers that matter most” for invitation-only participation and conducted an exhaustive evaluation…

Ipsos Acquires Synthesio Adding Social Listening Capabilities to Their Global Business

Ipsos Is a Seasoned Market Research and Opinion Business Worldwide. The Acquisition of Synthesio Gives the Company a Strong Edge in Producing Finer Market Reports The internet today is a global medium acting as the primary source of information on, well, almost everything. A visible global shift in branding through digital mediums has only been made possible due to the excessive reach of the World Wide Web. With so many users and brands exchanging information internally across several platforms, brand chatter is becoming…

Confirmit Launches B2B Account Health Solution

Drives Improved Business Outcomes from Greater Understanding of the Complexities Found In B2B Confirmit has announced the launch of a new solution designed to help stakeholders in B2B organizations understand the health of their account portfolios, and manage revenue risks from the frontline through to executive management. The solution directly addresses the toughest challenges facing Account Management and Customer Success teams in B2B organizations. These groups typically manage large client portfolios, work to…

Pegasystems Named a Visionary in Gartner’s Magic Quadrant for Multichannel Marketing Hubs

Pegasystems Inc, the software company empowering customer engagement at the world's leading enterprises, today announced it has been named a Visionary in the 2018 Gartner Magic Quadrant for Multichannel Marketing Hubs report. Gartner evaluated 21 marketing software vendors against 15 different criteria based on their ability to execute and completeness of vision. According to Gartner, their "inaugural MMH Magic Quadrant examines a market unifying customer data across channels, enhancing personalization and decisioning…

Independent Research Firm Ranks SproutLoud a Leader in Through-Channel Marketing Automation

Forrester Research Recognized Sproutloud As A Leader In Through-Channel Marketing Automation (Tcma) In A Report Released Today Evaluating Top TCMA Providers. In The Forrester Wave™: Through-Channel Marketing Automation, Q2 2018 report, among all TCMA vendors, SproutLoud received among the highest 2 scores in the category of strategy and the criteria of technology and supporting products and services. In the report, Forrester Principal Analyst Jay McBain writes, "TCMA is now a critical component of the marketing…

IBM Named a Global Leader among Salesforce Implementation Partners

IBM has announced that it was named a Salesforce Implementation Partner Leader in Forrester Research Inc.'s report "The Forrester Wave™: Salesforce Implementation Partners, Q3 2017." According to Forrester, IBM was among a select group of eleven Salesforce implementation partners that they identified as companies that "matter most for digital transformation." In the report, IBM received the top score in the strategy category. Bluewolf, a part of IBM's Global Business Services, is the longest standing strategic consulting…