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Freshworks

Freshworks Doubles Omnichannel Customer Support ARR In H1 2020

Company growth continues as businesses look for better ways to engage customers Freshworks Inc., the customer engagement software company, announced its H1 2020 highlights, showcasing continued momentum during the pandemic. Freshworks’ Freshdesk Omnichannel product, which combines the power of customer support software with chat and telephony solutions, showed particular strength by doubling its ARR during the first half of 2020 — propelling the company further past the $200M ARR milestone announced earlier this year.…

Freshworks Completes Key Acquisition With Flint to Strengthen Intelligent Automation for IT Teams

Acquisition brings advanced automation and cloud management capabilities for IT teams navigating the remote work era Freshworks Inc., the customer engagement software company, announced that it completed a key acquisition with Flint, a leading IT orchestration and cloud management platform, to bolster Freshservice’s IT service management (ITSM) and IT operations management (ITOM) capabilities. This acquisition provides greater visibility for IT teams to better manage hybrid infrastructure, optimize spend and automate…

Freshworks Announces Strategic Partnership with TCS

Freshworks Inc., the customer engagement software company, announced a strategic partnership with Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, to jointly build and market new age marketing, sales, support, customer success, and ITSM solutions on top of Freshworks cloud software to elevate end-user and employee experiences. Marketing Technology News: Sitel Group To Hire 1,000 Licensed Insurance Agents In North America Freshworks is synonymous with…

Freshworks Named a Visionary in Gartner’s Magic Quadrant for CRM Customer Engagement Center

Freshworks is only vendor to be recognized as a Visionary for its Freshdesk Omnichannel helpdesk software Freshworks Inc., the customer engagement software company, announced it is the only company named a Visionary in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.* Freshworks was evaluated for its cloud-based omnichannel customer support software, Freshdesk Omnichannel. This comes on the heels of Gartner evaluating multiple products across Freshworks' portfolio for Magic Quadrants including the CRM,…

Salesforce Rival Freshworks Fuels IPO Rumors; Taps SaaS Veteran Tyler Sloat as CFO

Freshworks is fueling its IPO ambition in 2020, after announcing a very encouraging annual revenue numbers. The Freshworks IPO moment remains the most-awaited MarTech event -- and longer it waits, stronger the speculations about Freshworks ongoing funding plans get. Maybe that’s why, to attract investors through IPO, Freshworks has announced a new CFO, when companies are actually dropping their hiring and headhunting strategies. In February, the company had acquired AnswerIQ. The company, which is known for its…

Freshworks Hires SaaS Finance Veteran Tyler Sloat as Chief Financial Officer

Customer engagement leader makes strategic executive hire naming former Zuora CFO to lead financial strategy and operations Freshworks Inc., the customer engagement software company, announced the appointment of SaaS veteran Tyler Sloat as Chief Financial Officer. The executive appointment comes on the heels of the company surpassing $200 million in annual recurring revenue, doubling in the past 18 months. Sloat is charged with maintaining sustainable growth across its customer segments, overseeing all the accounting,…

Freshworks Integrates With Slack to Scale Rapid Customer Service for Enterprises

Market first customer support integration enables millions of users of popular communications app to accelerate collaboration and swiftly resolve soaring inquiries Freshworks Inc., the customer engagement software company, announced the integration of its customer support and engagement software Freshdesk with Slack, the leading channels-based messaging platform which counts over 12 million active daily users performing over five billion actions every week. This first-to-market customer support integration extends…

The Best CRM Software Quadrant Score of 2020 Announced by 360Quadrants

Salesforce, Hubspot, and Freshworks have been listed as Visionary Leaders in the Best CRM Software segment on 360Quadrants. CRM Software streamlines company interactions, relationships, and analytics with current and potential customers. It helps businesses to organize and access customer data effectively. CRM software acts as a single platform for sales, marketing, and customer support personnel to work together and streamline processes, policies, and people. The key objectives of CRM software include collecting…

Freshworks Acquires AnsweriQ, Targeting Larger Businesses with Enterprise Scale AI Customer Service Offerings

AnsweriQ CEO Pradeep Rathinam Joins Freshworks as Chief Customer Officer to Maximize Customer Success Freshworks Inc., the customer engagement software company, announced the acquisition of AnsweriQ Inc., a provider of ML and AI for larger enterprises that want to better serve their customers. AnsweriQ complements Freshworks' AI engine, Freddy, by enabling enterprise organizations to fully leverage their existing customer data to scale self-service experiences and automate complex customer workflows. AnsweriQ's unique ML…

Leadspace Chalks Up Yet More Industry Recognition, While Doubling Customers in the Past Year

Leadspace, already recognized as B2B CDP and marketing data leader by Forrester, is included in Gartner’s Market Guide for Account-Based Marketing Platforms. 2019 saw record growth for Leadspace, doubling its customer base and adding fast growing, innovative enterprise customers like American Express, Monster, Freshworks, Gojo and Booking.com Leadspace, the leading B2B customer data platform (CDP) provider, has been recognized in Gartner’s 2019 Market Guide for Account-Based Marketing Platforms (Gartner subscription…

Daily MarTech Roundup: Latest News, Insights, Funding and Updates

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Perficient, Inc, Automation Anywhere, AspireIQ, Freshworks Inc.,Namogoo, Reckoon, eBay Inc and Dovetale, Inc. Perficient to Demonstrate AI-Powered Customer Intelligence Strategies at MicroStrategy World Perficient, Inc., the leading digital transformation consulting firm serving Global 2000 and other large enterprise customers throughout North America, announced that it will…

Freshworks Launches Freshsuccess: First CRM Vendor to Add Customer Success to Software Suite

Software Completes Freshworks' Customer-For-Life Cloud Platform to Help Teams Focus on Customer Results and Preventing Churn Freshworks Inc., the customer engagement software company, has announced the general availability of Freshsuccess, becoming the first CRM vendor to natively integrate customer success software into its portfolio for complete customer engagement from first touch to latest inquiry. With Freshsuccess, organizations will be able to improve customer results, prevent churn and identify sales…

‘Artificial Impact’: Only 12% of CRM Users Actually Use an AI-Based Tool

Research Finds That Three out of Four CRM Users Want More out of AI and Are Willing to Switch to Get It Freshworks Inc., the customer engagement software company, announced research that reveals broad dissatisfaction with the latest artificial intelligence (AI) and machine learning (ML) available in today's CRM solutions. The commissioned research, conducted by Dynata, found that only 12% of CRM users actually use a specific AI-based tool, and only 11% say AI in their CRM allows them to focus on high-value customers.…

Freshworks Secures $150 Million Funding Round, Led by Sequoia, CapitalG and Accel at $3.5 Billion Market Valuation

New Customer-for-Life Cloud Aggregates Data Across Silos to Improve Customer Engagement from First Touch to Latest Interaction Freshworks Inc., the customer engagement software company, announced the signing of definitive agreements for a $150 million series H round of funding at a post-financing valuation of $3.5 billion. The round was led by existing investors Sequoia Capital, CapitalG, and Freshworks' first investor, Accel. The capital will be used to further Freshworks' worldwide expansion as well as accelerate…

Freshworks Continues Global Expansion with Second US Office on the Heels of Continued Press and Analyst Recognition

Freshworks Inc., the customer engagement software company, announced the highlights of its Q3 2019, headlined by global expansion, customer growth, continued product innovation and industry recognition. Buoyed by rapid growth, Freshworks expanded its global presence, opening its second U.S. office in Denver. As part of its expansion efforts, the company aims to hire over 100 sales and solution engineers to support increased sales activity in the region. With the addition of the Denver office, Freshworks now counts over 11…

KMS Lighthouse Extends Its Knowledge Base Integration to Freshworks Marketplace

Freshworks Inc., the customer engagement software company, and KMS Lighthouse, a cutting-edge knowledge management solutions provider announced an offering to integrate expanded support for existing Freshworks customers. Together, these integrated solutions boost agent response efficiency by providing them access to a powerful, centralized knowledge base that in turn enhances customer satisfaction. Marketing Technology News: Absolutdata and SafeGraph Form a Strategic Alliance to Strengthen Data-Driven Decision Making with…

SaaS Unicorn Freshworks Acquires Design Collaboration Tool CanvasFlip

SaaS unicorn Freshworks has acquired Bengaluru-based design collaboration tool CanvasFlip in a cash and equity deal. Post-acquisition, CanvasFlip’s website feedback management tool, Visual Inspector, will continue to be available in Chrome Webstore. However, its prototyping and collaboration solutions will be discontinued. CanvasFlip was founded by Vipul Misra and Manish Jha in 2015. The company built various products to enable easy collaboration between product designers, developers, and product managers. The company…

Freshworks Named in Gartner’s 2019 Magic Quadrant for Sales Force Automation

Freshworks Inc., a global innovator in customer engagement software, announced that it has been recognized in the Gartner June 2019 Magic Quadrant for Sales Force Automation. Freshsales, its cloud-based sales CRM software, was also recognized in the report. With a highly intuitive UI and a powerful feature set including AI-based lead scoring, visual deal pipeline and intelligent workflow automations, Freshsales gives businesses of all sizes everything they need to manage their sales in a hassle-free package. "As a…

Vonage and Freshworks Enhance Customer Experience Via Multichannel Communications

Integration of Freshdesk with Nexmo, the Vonage API Platform, provides seamless social conversations Vonage, a global business cloud communications leader, has announced a partnership with Freshworks Inc,  a global innovator in customer engagement software. The partnership integrates messaging APIs via Nexmo, the Vonage API Platform directly into the Freshdesk customer support software, enabling business messaging with customers on the channels they prefer including SMS, MMS, WhatsApp and Facebook Messenger.…

Freshworks’ Freshdesk named a Customers’ Choice in Gartner Peer Insights ‘Voice of the Customer’: CRM Customer…

Cloud-Based Customer Support Platform Lands Important Rating From Professionals Who Have Used It Freshworks Inc., a global innovator in customer engagement software, announced that its Freshdesk software has been designated as Customers' Choice  in the inaugural publication of Gartner Peer Insights 'Voice of the Customer': CRM Customer Engagement Center Market. The company was placed in the Customer Choice zone, based on vetted end-user reviews of several software vendors on the Gartner peer review website gathered during…