Freshworks Inc., a global innovator in customer engagement software, announced that it has been recognized in the Gartner June 2019 …
Vonage and Freshworks Enhance Customer Experience Via Multichannel Communications
Integration of Freshdesk with Nexmo, the Vonage API Platform, provides seamless social conversations Vonage, a global business cloud communications leader, …
Freshworks’ Freshdesk named a Customers’ Choice in Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market Report
Cloud-Based Customer Support Platform Lands Important Rating From Professionals Who Have Used It Freshworks Inc., a global innovator in customer …
Freshworks Joins Hands With OrangeOne Corporation, to Aid Digital Transformation of Businesses in Japan
OrangeOne Corporation, a leading software services provider in Japan offering localization and distribution for overseas products, partners with Freshworks, a …
Freshworks Acquires Natero, a Leader in Customer Success Cloud Software
Acquisition Makes Freshworks the Industry’s First Customer Engagement Platform to Seamlessly Connect Every Customer Touchpoint from First Web Visit to …
Freshworks Enriches Freddy, Its AI-Powered Omnibot, with Predictive Engagement, Enabling Proactive Outreach and Support to Win and Keep Customers-For-Life
Global Research Shows Overwhelming Demand for Proactive Service, with 69% of Customers Indicating a Clear Preference for Brands That Offer …
Freshworks Integrates with the WhatsApp Business Solution to Empower Brands to Offer Scalable Online Support to 1.5 Billion Messaging Users
WhatsApp Business API Added to Freshworks Omniroute, Its Patent-Pending Routing Technology, Allowing Businesses to Easily Manage WhatsApp Inquiries Freshworks, a …
Serve Your Aces In Sales Reporting: Top Sales Analytics Tools For 2019
This primer identifies the Sales Analytics tools for 2019 based on research and recommendations from the industry Is Sales Analytics …
Brand-Building in a Highly Competitive Industry
Picture this: You’re buying a television. How many brand names immediately come to mind? Most people can only mention the …
Freshworks Launches “Freddy”: An AI Engine to Enrich Customer Experience at Every Touchpoint
Integration with Google AI Technology Brings Conversational AI to the Freshworks Customer Engagement Platform Through Voice Interactions Freshworks, a global …
Hugo, Freshworks Announce Integrations to Power Customer Engagement Suite
Hugo Offers a Collaborative Meeting Solution for Freshworks Teams Through Integrations with Freshsales, Freshdesk and Other Freshworks Products Hugo, a San …
Marketing Technology Bulletin Covering the Week Gone By
Top Picks from Martech Series. Original Martech Insights from the Week Gone By. Our staff writers compiled a bulletin covering …
New Freshworks Study Finds Majority of Firms Want to Replace Their SaaS CRM Systems
Freshworks, the leading provider of cloud-based customer engagement software, announced a new Forrester Consulting study, Riding The Next Wave in SaaS …
Freshworks Unified Marketplace Platform Arrives to Provide Seamless Omnichannel Customer Engagement
Freshworks Launches Unified Marketplace Platform – the SaaS Industry’s First Fully-Integrated Customer Engagement Platform Today, Freshworks has announced the launch of a …
Freshworks Appoints David Thompson, Visionary Branding and Marketing Executive, as CMO
Acclaimed SaaS Expert Joins Customer Engagement Leader, Launches Bold Branding Campaign Freshworks, a global leader in customer engagement software, announced …
Freshworks Brings Context to Collaboration with Freshconnect
New Solution Empowers Cross Departmental Customer Engagement Teams to Collaborate Where They Work Freshworks, the global leader in customer engagement …
Freshworks Secures $100 Million Investment Led by Accel and Sequoia
With New CFO in Place, Company Raises Largest Round of Funding to Date to Fuel Growth, Geographic Expansion Freshworks, a …
Freshworks Reaches $100 Million in Annual Recurring Revenue, Unveils Freshworks 360
Momentum Reflects Increasing Market Demand for Cloud-First, Easy-To-Use Integrated Customer Engagement Suite Freshworks, a global leader in customer engagement software, …
Freshsales CRM Launches Sales Campaigns to Supercharge Outbound Sales Emails
Sales Campaigns enables sales teams to create, send, and track smart and personalized emails Freshworks, the leading provider of cloud-based …
G2 Crowd Lists Freshsales as the #1 CRM Software for Small Business
Freshworks, the leading provider of cloud-based business software, announced that Freshsales, their award-winning CRM software has been named as the #1 CRM …