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Frost & Sullivan

Frost & Sullivan Reveals the 50 Game-changing Technologies Transforming the Future

Webinar offers strategic guidance and actionable ideas on the hottest technologies with maximum potential to fuel global innovation and drive commercial success The convergence of emerging technologies with other advanced solutions is driving powerful innovations that will generate multi-billion dollar markets and new growth opportunities across the globe. However, identifying the right technologies to focus on can be costly, complex and time-intensive. Marketing Technology News: CNVRT Launches Yellow Hat, Delivering…

Cisco Acclaimed By Frost & Sullivan For Offering Unprecedented Visibility And Security For Industrial Networks With Its Cyber Vision…

Cisco's platform breaks down the silos between cybersecurity teams and systems, allowing seamless collaboration between IT and OT personnel to protect industrial operations against cyber threats Based on its recent analysis of the global industrial control systems (ICS) cybersecurity market, Frost & Sullivan recognizes Cisco Systems, Inc. with the 2020 Global Enabling Technology Leadership Award for its Cyber Vision platform. The solution offers both information technology (IT) and operational technology (OT) teams a…

Vyopta Applauded by Frost & Sullivan for Optimizing Workplace Collaboration With a Single-Pane-of-Glass View on UC Environments

Based on its recent analysis of the global unified communications (UC) performance management and meeting insights market, Frost & Sullivan recognizes Vyopta with the 2021 Global Customer Value Leadership Award. Vyopta has become a trusted partner for leading organizations worldwide, helping them optimize workplace collaboration by offering a single-pane-of-glass view into UC usage and performance insights. The company has significant UC experience, with a strong global presence strengthened through strategic…

Frost & Sullivan Recognizes Pexip as a Growth and Innovation Leader in the Global Cloud Meetings and Team Collaboration Services Market

Frost & Sullivan has identified Pexip as a Growth and Innovation leader in the Frost Radar™: Cloud Meetings and Team Collaboration Services Market, 2020. With innovative solutions that simplify video communication across borders, businesses and platforms, Pexip has worked with global enterprises, government agencies, and healthcare, high-technology, financial services, and media firms across various industries. The COVID-19 pandemic and new remote working realities have set unprecedented levels of demand for cloud…

OneLink Lauded By Frost & Sullivan for Harnessing Emerging Technologies To Deliver Outstanding Customer Experiences

It blends automation with human emotional intelligence to provide clients with the best possible CX Based on its recent analysis of the Latin American and the Caribbean customer experience (CX) outsourcing services market, Frost & Sullivan recognizes OneLink (OneLink) with the 2020 Latin American and the Caribbean New Product Innovation Award. It has set itself apart from the competition by delivering enhanced CX through digital transformation and comprehensive strategies. Developing new solutions for clients,…

Colt Applauded By Frost & Sullivan for Delivering Customer Experience-oriented Services in the Business Network Service Market

Based on its recent analysis of the European business network services market, Frost & Sullivan recognizes Colt Technology Services (Colt) with the 2021 European Customer Value Leadership Award. Acknowledging that it is no longer adequate to provide superior network technology and services, Colt focuses on the total customer experience to support enterprise customers' digital journeys. Its efforts have helped increase its Net Promoter (NPS) score from 20 in 2016 to 70 in 2020 among European customers. "Beyond simply…

Video Conferencing Devices to Grow Six Times by 2025, Finds Frost & Sullivan

This year marks the beginning of the revival of meeting rooms and office spaces. As businesses and educational institutions prepare for the return to work, meeting rooms and classrooms will see heavy technology investments to support hybrid work and learning. Frost & Sullivan's recent analysis, State of the Global Video Conferencing Devices Market, Forecast to 2025, finds that by 2025, the number of video conferencing devices, including room-based endpoints, USB room devices, and personal video communication devices,…

AeC Lauded by Frost & Sullivan for Employing a Mix of Technology and Human Expertise To Further Strengthen Its Position In The…

Based on its recent analysis of the Brazilian customer experience (CX) outsourcing services market, Frost & Sullivan recognizes AeC with the 2021 Brazilian Customer Value Leadership Award. AeC combines technology expertise with human relationship experience to develop customized solutions for diverse customers. It offers one of the most competitive price/performance value propositions in the market as well as outstanding quality, training, and a world-class technology portfolio aligned with leading global standards.…

IRONSCALES Applauded By Frost & Sullivan for Ensuring Superior Email Security With Its Multi-layered, AI-powered Security Platform

Based on its recent analysis of the European AI-powered email security market, Frost & Sullivan recognizes Tel Aviv-founded company IRONSCALES with the 2021 European Customer Value Leadership Award for its self-learning email security solutions. IRONSCALES' multi-layered, AI-powered email security solutions protect against sophisticated attacks by leveraging machine learning and threat intelligence to streamline the detection of suspicious emails. In addition, the company's automated incident response solutions…

Pexip Commended By Frost & Sullivan for its Secure, Flexible Video Conferencing Platform

Based on its recent analysis of the global video conferencing market, Frost & Sullivan recognizes Pexip with the 2021 Global Customer Value Leadership Award. With an emphasis on quality, flexibility, and security, Pexip's video conferencing platform meets the stringent data control and privacy requirements of medium-to-large enterprises. Its new Pexip Private Cloud offers an easy-to-manage deployment with control and privacy that are comparable to those of a fully self-hosted solution. "By combining secure and…

Proofpoint Commended By Frost & Sullivan For Leading The Australian Market With Pioneering Email Security Innovations

Expansive functions and interoperability with third-party systems deliver flexibility and scalability to enterprises of all sizes Based on its recent analysis of the email security market, Frost & Sullivan recognizes Proofpoint, Inc. with the 2020 Australia Email Security Vendor of the Year Award. Delivering cloud-focused, people-centric, and integrated email security solutions through local channels and regional distributors, the company has captured 26.1 percent of market share in Australia. Its deployment options…

NICE inContact CXone Recognized by Frost & Sullivan for Contact Center Innovation in Europe, Australia

CXone customer experience platform acknowledged for growth excellence and strategy innovation NICE announced that NICE inContact has been given the Best Practices Award for the 2020 Australia Cloud Contact Center Growth Excellence Frost Radar Awards, as well as the 2020 European Contact Center as Service Competitive Strategy Innovation and Leadership Award by analyst firm Frost & Sullivan. These recognitions in the European and Australian markets underscore the agility and flexibility of NICE inContact CXone, a…

inConcert Commended by Frost & Sullivan for Enhancing Customer Service with its End-to-End Omnichannel Contact Center Solution

The diversity of its solutions, customer focus, and deep customization help it fill the white spaces in the market and expand in diverse industries Based on its recent analysis of the European Contact Center-as-a-Service (CCaaS) market, Frost & Sullivan recognizes inConcert with the 2020 European Enabling Technology Leadership Award. Its keen understanding of market dynamics, customer demands, and industry Mega Trends has helped the company design a remarkable product portfolio and position itself as an industry…

Frost & Sullivan Recognizes Zoom as a Growth and Innovation Leader in the North American Hosted IP Telephony and UCaaS Market

Zoom stands out among UCaaS providers with its ability to rapidly enhance its solutions and effectively respond to constantly shifting customer requirements Frost & Sullivan has identified Zoom Video Communications, Inc. as a top-performing vendor in the Frost Radar™: North American Hosted IP Telephony and UCaaS Market, 2020. Zoom's easy-to-use, secure and frictionless platform and constant dedication to innovation saw an increase from an average of 10 million daily meeting participants in December 2019 to an average…

Rakuten Communications Lauded by Frost & Sullivan for Enhancing the Customer Experience with Its Versatile and Integrable…

The company combines its understanding of customer needs with a flexible technology stack that can adapt to varying requirements, both present and future Based on its recent analysis of the Japanese contact center market, Frost & Sullivan announced that it has recognized Rakuten Communications with the 2021 Contact Center Customer Value Leadership Award. Rakuten Communications' versatile 'Rakuten Connect Storm' platform enables contact centers to meet the specific demands of customers in the Asia-Pacific region by…

RingCentral Leads with First Place and Highest Growth in 2020 Frost Radar UCaaS North American Market Report from Frost & Sullivan

RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced it has ranked first and highest for growth in the 2020 Frost Radar™ UCaaS Market Report from Frost & Sullivan for the second year in a row. Frost Radar is an annual North American hosted IP telephony and UCaaS Radar report, which delivers analysis of 30 providers on their growth and innovation leadership, notable accomplishments in the past year, and prospects for success…

Frost & Sullivan Recognizes Verizon Business as a Growth and Innovation Leader in the North American Hosted IP Telephony and UCaaS…

Verizon's ability to deliver multiple related solutions enables cost-effective service delivery, better quality management, and customer convenience Frost & Sullivan has identified Verizon as a Growth and Innovation leader in the Frost Radar™: North American Hosted IP Telephony and UCaaS Market, 2020. As a pioneer in hosted IP telephony, Verizon's customized professional services, robust network capabilities and use of AI and IoT have helped it become a top North American provider in terms of installed users and…

FedEx Acclaimed by Frost & Sullivan for Establishing a Wide Global Delivery Network to Offer a Differentiated Courier Service

Leveraging emerging technologies, vast vehicle fleets, and a range of services, FedEx has kept pace with the constantly changing customer demand FedEx Express, a subsidiary of FedEx Corp. was recently recognized by Frost & Sullivan with the 2020 Malaysia Customer Value Leadership Award. The recognition was based on a recent analysis of the Malaysian express international courier services market undertaken by Frost & Sullivan. Annually, Frost & Sullivan presents this award to the company that has demonstrated…

ibex Acclaimed by Frost & Sullivan for Leading the CALA Customer Experience Outsourcing Market with Its BPO 2.0 Model

Its purpose-built technology platform, wide footprint, and strong customer centricity helps ibex thrive even in difficult market conditions Based on its recent analysis of the Central American and Caribbean customer experience outsourcing services market, Frost & Sullivan recognizes ibex with the 2020 Central America and Caribbean Company of the Year Award. ibex is leading its client-partners in the new digital economy; leveraging agile technology platforms and dynamic operational strategies to offer scalable, flexible,…

Astute Earns Frost & Sullivan Best Practices Award for Outstanding Achievement and Superior Performance

American Customer Value Leadership Award for Knowledge Management in Contact Centers Astute, Inc., a leading customer engagement and Voice of the Customer (“VoC”) platform, has received a Frost & Sullivan best practices award for providing knowledge management capabilities that enhance every touchpoint of the customer journey. Astute Knowledge can be used by customers for self-service, and by agents looking for answers in the CRM case management interface. The same knowledge base is at the source, no matter who is using…