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Frost & Sullivan

Cicero Recognized with Enabling Technology Leadership Award by Frost & Sullivan for its Product Line Strength and Customer Impact

Cicero is helping Fortune 500 companies understand how and why work happens, empowering them to improve productivity and performance of critical resources: people, systems, and processes Based on its recent analysis of the North American contact center market, Frost & Sullivan recognizes Cicero Inc. with the Enabling Technology Leadership Award in the call center software industry. This is the second consecutive year that Cicero has garnered the Award. The call center software industry is undergoing significant…

envelio Commended by Frost & Sullivan for Addressing a Range of Technical Processes in the Distribution Grid with its Intelligent Grid…

As an open platform, IGP has the flexibility to integrate with different data sources to achieve the best data transparency possible Based on its recent analysis of the European grid optimization market, Frost & Sullivan recognizes envelio GmbH with the 2019 European New Product Innovation Award for the Intelligent Grid Platform (IGP). The platform employs a sophisticated digital twin model and can handle large volumes of data and automate typical technical grid planning and operation processes. While its cloud…

Gyrfalcon Acclaimed by Frost & Sullivan for Optimizing AI-enabled Solutions with AI Accelerator Chipsets

GTI's AI accelerator chips exhibit high reliability in extreme data-centric operations and keep energy consumption to a minimum Gyrfalcon Technology, Inc. (GTI) bagged the 2019 North American AI Accelerator Chips New Product Innovation Award at Frost & Sullivan's prestigious 2019 Excellence in Best Practices Award gala. This recognition underscores GTI's commitment to optimizing AI-powered solutions that deliver high performance with low energy consumption. GTI's AI accelerator chips can be easily integrated into a…

Genesys Applauded by Frost & Sullivan for its Commitment to Helping Clients Deliver Personalized Customer Experiences and Improve…

With an extensive portfolio guiding the cloud migration process, Genesys enables contact centers to achieve greater productivity and customer engagement Based on its recent analysis of the Latin American & Caribbean contact center solutions market, Frost & Sullivan recognizes Genesys with the 2019 Latin American & Caribbean Company of the Year Award. It employs artificial intelligence (AI) and machine learning engines to optimize operations for agents. With a portfolio of products adapted for local markets,…

Frost & Sullivan Recognizes Vonage as Asia-Pacific Communications Platform as a Service Provider of the Year

The Vonage API Platform, formerly known as Nexmo the Vonage API Platform, was honored with Frost & Sullivan's 2019 Asia-Pacific Communications Platform as a Service Provider of the Year Award. Krishna Baidya, Head of Customer Contact Research, Digital Transformation Practice - Asia Pacific at Frost & Sullivan, said that Vonage's focus on developing innovative solutions, local market understanding and early investments are the cornerstone of its success in the Asia-Pacific region. "Vonage's platform abstracts…

Vonage Named Communications Platform as a Service (CPaaS) Asia-Pacific Provider of the Year by Frost & Sullivan

Frost & Sullivan has named Vonage, a global business cloud communications leader, as Communications Platform as a Service (CPaaS) Provider of the Year and a recipient of its annual Asia-Pacific Best Practices Awards recognizing Asia’s leading companies. Vonage’s API Platform, formerly known as Nexmo, the Vonage API Platform, was recognized for its innovative communications APIs technology and for providing businesses with the ability to connect and communicate with customers via their own preferred channels (chat,…

AlmavivA Lauded by Frost & Sullivan for its Strong Focus on Customer Experience in the Latin American Contact Center Market

AlmavivA makes significant improvements to clients' operations and ownership experience through the use of advanced technologies and a wide footprint Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan recognizes AlmavivA with the 2020 Latin American Competitive Strategy Innovation and Leadership Award for its emphasis on service improvements. Its use of advanced technologies, reimagined services portfolio, superior agent experience, and geographically…

Brighteye Applauded by Frost & Sullivan for Enabling Customers to Optimize Their Manufacturing Processes with Its Advanced MOMS

Brighteye's tailored solutions and modular architecture ensure that clients receive solutions suited to their unique needs Based on its recent analysis of the European market for manufacturing operations management software (MOMS) for the food and beverage industry, Frost & Sullivan recognizes Brighteye with the 2020 Europe Customer Value Leadership Award for helping customers substantially improve their manufacturing operations. While rapidly expanding its commercial activities beyond Belgium to Spain, France,…

Mobile Threat Defense Vendors Offering Integrated Solutions Better Positioned to Address Market Demand

DACH region emerges a hotbed of growth opportunities due to financial institutions' focus on security, finds Frost & Sullivan With enterprises increasingly seeking a single solution for proactive security for all their endpoints, security vendors have begun to integrate mobile threat defense (MTD) solutions with endpoint detection and response systems. The bring-your-own-device (BYOD) trend, General Data Protection Regulation (GDPR) and Payment Services Directive 2 (PSD2) regulations are expected to drive the $347.4…

Arm Treasure Data Commended by Frost & Sullivan for Excellence in the Customer Data Platforms Market

Arm Treasure Data CDP Enables Customers to Securely Unify Their Data for Driving More Personalized Customer Experiences Based on its recent analysis of the global customer data platforms (CDP) market, Frost & Sullivan recognizes Arm® Treasure Data™ with the 2019 Global Company of the Year, Award. In 2018, the UK-based, Arm acquired the California-based CDP provider, Treasure Data, and subsequently rebranded as Arm Treasure Data. Its powerful CDP enables marketers to gain insights and provides the foundation for…

Cannon Technologies Lauded by Frost & Sullivan for its Holistic Approach to Building a Modular Data Center for Large-Scale Deployments

The company's best-of-breed facilities complemented by its innovative geodesic design offer industry leading resilience, energy efficiency, operational excellence, and security Based on its recent analysis of the global modular data center market, Frost & Sullivan recognizes Cannon Technologies Ltd. with the 2019 Global Company of the Year Award. Its comprehensive product portfolio represents the next generation of modular data center solutions that are not only end-to-end but also future-ready. Its unique business…

VXI Global Solutions Expands Leadership Team in Business Development, Marketing and Client Relations

Four Strategic Hires Join VXI to Drive Business Growth and a Culture of Innovation As part of its ongoing commitment to serve the evolving needs of the customer-care and CX market, VXI Global Solutions (VXI) announced the hiring of four highly experienced executives to its business development, marketing and client relations teams. Jill Alingod, Vice President of Customer Experience, brings a wealth of experience in managing large-scale operations, driving shareholder value and improving employee and customer satisfaction.…

ThetaRay Acclaimed by Frost & Sullivan for its AI-powered Advanced Analytics Platform

ThetaRay's solution can spot suspicious behavior within large, complex datasets; accurately detect Unknown Unknowns; and reduce costly false positives Based on its recent analysis of the European Artificial Intelligence (AI)-based Big Data analytics market, Frost & Sullivan recognizes Israel-based ThetaRay with the 2019 European Enabling Technology Leadership Award for its advanced analytics platform and self-learning, Artificial Intuition-based solutions. The platform can detect suspicious behavior, emerging risks…

Dynamic Yield Named Visionary Innovation Leader in Personalization Engines market by Frost & Sullivan

Recognized for transforming the way individuals and businesses perform their daily activities Dynamic Yield, the AI-powered Personalization Anywhere platform, announced it has received the Global Visionary Innovation Leadership Award for Personalization Engines from Frost & Sullivan. As part of the consulting firm’s Best Practices research on the market, Dynamic Yield was positioned highest for its Focus on the Future and shared highest for Best Practices Implementation. A complimentary copy of the report is…

Evergage Named ‘Global Company of the Year in Personalization Engines’ by Frost & Sullivan

Evergage's Real-Time Personalization and Customer Data Platform Achieves Highest Vendor Ratings in Visionary Innovation, Performance and Customer Impact Evergage, The 1-to-1 Platform company, announced that Frost & Sullivan, a leading global research and consulting firm, has recognized Evergage as the "Global Company of the Year in Personalization Engines" by its Best Practices Awards team. Evergage was selected based on the firm's recent analysis of the global personalization engines market and rigorous,…

Frost & Sullivan Reveals the 4 ‘P’s and Top Technologies of Retail for 2020

Visionary innovation experts conduct a webinar on the segments redefining the future of retail The retail industry will undergo massive changes as the age of disruption continues to impact consumer behaviors and buying trends. In this constant flux, retailers should understand and prepare strategies to retain customers and gain an edge over the competition. Marketing Technology News: RingCentral Named a November 2019 Gartner Peer Insights Customers’ Choice for Unified Communications as a Service, Worldwide…

Learn How to Improve Your Customer Experience for a Better ROI

Prudential Financial CXO to Share Insights at Customer Experience Ecosystem: A Frost & Sullivan Executive MindXchange  Melissa Kivett, Chief Customer Experience & Marketing Officer, Individual Solutions Group, Prudential Financial, will be the headliner at Customer Experience Ecosystem: A Frost & Sullivan Executive MindXchange, debuting in New York City on February 25, 2020. Customer experience The new one-day event, Unleash the Power of Organization-Wide Customer…

Kount Named a Leading Provider of eCommerce Fraud Prevention Solutions in 2020 Frost & Sullivan Report

Kount, the leading provider of AI-driven fraud prevention, announced it has ranked as a leader for growth and innovation in the 2020 Frost Radar in the U.S. E-commerce Fraud Prevention Market report. The report placed Kount first among solutions that go beyond chargeback guarantees in the U.S. eCommerce market. The Frost Radar report delivers analysis of fraud prevention providers across growth strategy and track record, as well as their ability to develop innovative solutions that are globally applicable and aligned with…

Navigating Sales Cycles in Uncertain Times

Renee Joseph, VP, Johnson Controls, to Share Winning Techniques at Sales Team Accelerator Retreat: A Frost & Sullivan Executive MindXchange Headliner Renee Joseph, Vice President, Global Customer and Sales Enablement, Johnson Controls, will lead a session on Driving Revenue and Succeeding Amidst Accelerating Cycles and Escalating Competition, at the Sales Team Accelerator Retreat: A Frost & Sullivan Executive MindXchange. The event will take place from March 2-4, 2020, at the Pointe Hilton Squaw Peak Resort in…

Sprint Business Applauded by Frost & Sullivan for Engaging Customers with its Smart Messaging Business Communication Solution

Smart Messaging Streamlines Communication for Frequently Asked Questions, Provides a Secure Ordering Mechanism, and Enables Integrations With Existing Back-End Systems Based on its recent analysis of the North American business communications solutions market, Frost & Sullivan recognizes Sprint Business with the 2019 North American New Product Innovation Award for Sprint® Smart Messaging -- a solution to help businesses communicate with their customers through an artificial intelligence (AI)-powered text messaging…