Gartner Magic Quadrant

Pega's AI and automation-powered CRM solution helps simplify the way businesses deliver service across every customer journey Pegasystems Inc., the software company that crushes business complexity, today announced it has been named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center (1) for the 12th consecutive year. Marketing Technology News: MarTech Interview with Clay Walton-House, Managing Director of Integrated Customer Loyalty Solutions… In the report, Pega sustained a Leader position…

SAP SE today announced that as of May 13, SAP Services and Support has been awarded a 4.7 rating out of five in Gartner Peer Insights in the application services market category for SAP S/4HANA. The rating, based on 22 reviews over the past 12 months, appeared on the Peer Insights platform of Gartner Inc. Peer Insights is an online IT software and service review platform where IT professionals and technology decision-makers anonymously rate technology products and services. Marketing Technology News: Xcel Brands Set to…

SAS unique as it provides everything a business needs for orchestrating complex customer journeys via a single integrated marketing suite Decreasing budgets, changes in consumer behavior and the sudden move to digital channels has led marketing leaders to reimagine their approach to MarTech stacks. SAS a leader in the 2021 Gartner Magic Quadrant for Multichannel Marketing Hubs. SAS, recognized as a Leader in 2021 Gartner Magic Quadrant for Multichannel Marketing Hubsi based on completeness of…

Cloud customer experience provider recognized as a Visionary in worldwide report Genesys®, a global leader in cloud customer experience and contact center solutions, has been positioned by Gartner, Inc. as a Visionary in the 2021 Workforce Engagement Management (WEM) Magic Quadrant1, for its ability to execute and completeness of vision. "Contact centers are struggling with high employee turnover rates and low performance due to a system of point solutions that make it difficult to manage and improve the agent…

Welcome positioned highest for 'Ability to Execute' for the fourth consecutive year Welcome, the world's leading marketing orchestration platform, announced it has once again been recognized as a "Leader" in the Gartner Magic Quadrant for Content Marketing Platforms, 2021. This marks the fourth consecutive year that Welcome has received the "Leader" designation and been positioned highest of all vendors along the 'Ability to Execute' axis. Marketing Technology News: openSAP Celebrates 5 Million Course…

IBM announced that global research firm Gartner has positioned IBM as a Leader in two newly published Gartner Magic Quadrant reports: the 2021 Magic Quadrant for Cloud AI Developer Services1 and the 2021 Magic Quadrant for Data Science and Machine Learning Platforms2. "IBM is focused on AI for business and helping customers reclaim precious time through automation, generate critical insights through natural language processing, and foster trust in outcomes derived from AI," said Daniel Hernandez, General Manager, Data and…

EXL, a leading operations management and analytics company, today announced its placement as a Visionary in the Gartner Magic Quadrant for Data and Analytics Services 2021. Marketing Technology News: Agency Revolution Releases New Capabilities And Content To Drive Revenue Growth The report highlights several of EXL’s strengths, including its customizable analytics solutions combining domain expertise and data assets, partner-based models for co-developing innovative products with clients, and ability to create…

AODocs, one of the fastest-growing content services platform providers, announced that it has been recognized in the Gartner, Inc. 2020 Magic Quadrant for Content Services Platforms research report. Gartner analysts evaluated a multitude of platforms and selected 18 vendors to include in the report. AODocs is building momentum and market share, and with a robust sales pipeline and several new platform enhancements and improvements scheduled for 2021, the company’s leadership is confident about continuing its success in the…

Medallia, Inc., the global leader in experience management and engagement, announced that it has been named a Leader in Gartner’s first Magic Quadrant for Voice of the Customer (VoC). Of the 15 vendors evaluated, Medallia received the highest placement for completeness of vision. Marketing Technology News: Comscore and MediaMath Announce Partnership The report noted key strengths about the company: “Medallia pioneered the use of closed-loop action-taking based on customer feedback. It has the highest percentage of…

Confirmit placed in the Leaders' Quadrant based on their ability to execute and completeness of vision Confirmit has been named one of the four Leaders in Gartner's Magic Quadrant for Voice of the Customer. According to Gartner, "A Magic Quadrant identifies and analyzes the most relevant providers in a market. To be included in this Magic Quadrant, each vendor had to demonstrate that it satisfied certain criteria." Marketing Technology News: Comscore and MediaMath Announce Partnership The definition of the Leader…

Qualtrics, the leader in customer experience and creator of the experience management category, announced that it has been named a Leader in Gartner's inaugural 2020 Magic Quadrant for Voice of the Customer (VoC). Qualtrics' placement in the report is a result of Gartner's evaluation of the company's Ability to Execute, where Qualtrics is the highest-rated vendor and Completeness of Vision where Qualtrics is also a leading vendor. According to Gartner, VoC software applications integrate feedback collection, analysis,…

Laserfiche — a leading global provider of intelligent content management and business process automation — was named a Challenger in the Gartner Magic Quadrant for Content Services Platforms. Laserfiche was evaluated as one of 18 vendors in the market and was recognized based on its completeness of vision and ability to execute. "We are seeing a paradigm shift in the way that organizations view their content and processes in the wake of COVID-19. This shift has accelerated digital transformation initiatives," said Chris…

M-Files Corporation, the intelligent information management company, announced that the company has been recognized as a Visionary in Gartner, Inc.’s 2020 Magic Quadrant for Content Services Platforms. In this year's evaluation of 18 vendors, Gartner named M-Files as a Visionary based on its completeness of vision and ability to execute. Facing a new business reality brought on by the 2020 COVID-19 pandemic, today's leading enterprises are driving the demand for content services platforms that ensure the productivity of…

OneLogin, a global leader in identity and access management, announced it has been positioned by Gartner as a Leader in the 2020 Magic Quadrant for Access Management. OneLogin was one of 11 vendors evaluated and was named a Leader based on Gartner analysts evaluation of its Workforce and Customer identity and access management (IAM). It offers high customer satisfaction ratings, competitive pricing, bundled offerings, and flexible a la carte options. "As remote work increases access management tool adoption, and security…

Box, a leader in cloud content management, announced that it has once again been named a Leader in the 2020 Gartner Magic Quadrant for Content Services Platforms. As part of a highly competitive market, Box was one of 18 vendors considered for this achievement. Marketing Technology News: Sycamore Entertainment Group To Launch SEGI TV Network Across Roku, Amazon Fire TV, Apple TV, Samsung Smart TV, and More For Gartner Magic Quadrants, vendors within a specific market segment are measured on their completeness of vision…

Nuxeo, developer of a leading cloud-native Content Services Platform, announced it has been named a Visionary in the Gartner Magic Quadrant for Content Services Platforms (CSP) for the fourth year in a row. Gartner analysts evaluated multiple vendors based upon their completeness of vision and ability to execute. Nuxeo believes it was positioned as a Visionary in the 2020 report because of its modern and flexible architecture, advanced AI-capabilities, and powerful low-code functionality to support complex application…

ForgeRock Identity Platform Stands Out for Delivering Secure Digital Experiences Achieves Highest Score for Adaptive Access and Authorization Capabilities ForgeRock, a leading digital identity provider, announced it has been positioned by Gartner, Inc. as a Leader in the 2020 Gartner Magic Quadrant for Access Management*. ForgeRock was among 11 vendors evaluated in the report. Marketing Technology News: Lumen and Zoom Combine Technology and Collaboration Platforms The ForgeRock Identity Platform is the only platform…

RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced that Gartner has recognized RingCentral as a Leader in the 2020 Magic Quadrant for Unified Communications as a Service, Worldwide report. In the Magic Quadrant report, published on November 11, 2020, RingCentral was positioned furthest for completeness of vision in the Leaders quadrant. This is RingCentral’s sixth year in a row being named to the Leaders quadrant. Marketing Technology…

Evolve IP, the world's leading provider of Work Anywhere solutions, announced that Gartner has named it to the Magic Quadrant for Contact Center as a Service. Evolve IP's omnichannel offering, which runs 30-40% less than comparable services, also rates higher for client satisfaction from validated users. On Gartner Peer Insights, the service has received 4.7 out of 5 stars and a 92% client recommendation rate. "No other contact center provider in the world delivers an award-winning omnichannel solution for agents and…

NICE inContact, a NICE business, announced that Gartner has recognized the company as a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. The company was positioned the highest overall for its ability to execute. This Gartner 2020 Magic Quadrant evaluates CCaaS providers that can serve customers around the globe. This is the first year the Magic Quadrant has evaluated vendors in one global report, assessing providers based on global execution and vision. This Magic Quadrant provides…