Gartner Magic Quadrant

Confirmit placed in the Leaders' Quadrant based on their ability to execute and completeness of vision Confirmit has been named one of the four Leaders in Gartner's Magic Quadrant for Voice of the Customer. According to Gartner, "A Magic Quadrant identifies and analyzes the most relevant providers in a market. To be included in this Magic Quadrant, each vendor had to demonstrate that it satisfied certain criteria." Marketing Technology News: Comscore and MediaMath Announce Partnership The definition of the Leader…

Qualtrics, the leader in customer experience and creator of the experience management category, announced that it has been named a Leader in Gartner's inaugural 2020 Magic Quadrant for Voice of the Customer (VoC). Qualtrics' placement in the report is a result of Gartner's evaluation of the company's Ability to Execute, where Qualtrics is the highest-rated vendor and Completeness of Vision where Qualtrics is also a leading vendor. According to Gartner, VoC software applications integrate feedback collection, analysis,…

Laserfiche — a leading global provider of intelligent content management and business process automation — was named a Challenger in the Gartner Magic Quadrant for Content Services Platforms. Laserfiche was evaluated as one of 18 vendors in the market and was recognized based on its completeness of vision and ability to execute. "We are seeing a paradigm shift in the way that organizations view their content and processes in the wake of COVID-19. This shift has accelerated digital transformation initiatives," said Chris…

M-Files Corporation, the intelligent information management company, announced that the company has been recognized as a Visionary in Gartner, Inc.’s 2020 Magic Quadrant for Content Services Platforms. In this year's evaluation of 18 vendors, Gartner named M-Files as a Visionary based on its completeness of vision and ability to execute. Facing a new business reality brought on by the 2020 COVID-19 pandemic, today's leading enterprises are driving the demand for content services platforms that ensure the productivity of…

OneLogin, a global leader in identity and access management, announced it has been positioned by Gartner as a Leader in the 2020 Magic Quadrant for Access Management. OneLogin was one of 11 vendors evaluated and was named a Leader based on Gartner analysts evaluation of its Workforce and Customer identity and access management (IAM). It offers high customer satisfaction ratings, competitive pricing, bundled offerings, and flexible a la carte options. "As remote work increases access management tool adoption, and security…

Box, a leader in cloud content management, announced that it has once again been named a Leader in the 2020 Gartner Magic Quadrant for Content Services Platforms. As part of a highly competitive market, Box was one of 18 vendors considered for this achievement. Marketing Technology News: Sycamore Entertainment Group To Launch SEGI TV Network Across Roku, Amazon Fire TV, Apple TV, Samsung Smart TV, and More For Gartner Magic Quadrants, vendors within a specific market segment are measured on their completeness of vision…

Nuxeo, developer of a leading cloud-native Content Services Platform, announced it has been named a Visionary in the Gartner Magic Quadrant for Content Services Platforms (CSP) for the fourth year in a row. Gartner analysts evaluated multiple vendors based upon their completeness of vision and ability to execute. Nuxeo believes it was positioned as a Visionary in the 2020 report because of its modern and flexible architecture, advanced AI-capabilities, and powerful low-code functionality to support complex application…

ForgeRock Identity Platform Stands Out for Delivering Secure Digital Experiences Achieves Highest Score for Adaptive Access and Authorization Capabilities ForgeRock, a leading digital identity provider, announced it has been positioned by Gartner, Inc. as a Leader in the 2020 Gartner Magic Quadrant for Access Management*. ForgeRock was among 11 vendors evaluated in the report. Marketing Technology News: Lumen and Zoom Combine Technology and Collaboration Platforms The ForgeRock Identity Platform is the only platform…

RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced that Gartner has recognized RingCentral as a Leader in the 2020 Magic Quadrant for Unified Communications as a Service, Worldwide report. In the Magic Quadrant report, published on November 11, 2020, RingCentral was positioned furthest for completeness of vision in the Leaders quadrant. This is RingCentral’s sixth year in a row being named to the Leaders quadrant. Marketing Technology…

Evolve IP, the world's leading provider of Work Anywhere solutions, announced that Gartner has named it to the Magic Quadrant for Contact Center as a Service. Evolve IP's omnichannel offering, which runs 30-40% less than comparable services, also rates higher for client satisfaction from validated users. On Gartner Peer Insights, the service has received 4.7 out of 5 stars and a 92% client recommendation rate. "No other contact center provider in the world delivers an award-winning omnichannel solution for agents and…

NICE inContact, a NICE business, announced that Gartner has recognized the company as a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. The company was positioned the highest overall for its ability to execute. This Gartner 2020 Magic Quadrant evaluates CCaaS providers that can serve customers around the globe. This is the first year the Magic Quadrant has evaluated vendors in one global report, assessing providers based on global execution and vision. This Magic Quadrant provides…

8x8, Inc., a leading integrated cloud communications platform, announced it has been named a Challenger in the 2020 Gartner Magic Quadrant for Contact Center as a Service. “We are proud that Gartner has recognized our progress in strengthening the four pillars of great customer service on a global scale. We believe that our placement as a Challenger in this new worldwide Magic Quadrant validates our unique single-platform approach to contact center innovation,” said Vik Verma, Chief Executive Officer at 8x8, Inc.…

Vibes, the technology pioneer powering the direct-to-consumer mobile engagement revolution, has announced it has been named as a Leader for the second straight year by Gartner in the 2020 Gartner Magic Quadrant for Mobile Marketing Platforms research report.  This continued recognition is based on Vibes's completeness of vision and ability to execute. The Vibes mobile engagement platform unifies all mobile channels and excels in helping brands develop cohesive and intelligently automated consumer experiences across the…

Swrve, the leader in real-time customer engagement, announced it has been positioned by Gartner, Inc. as a Leader in the 2020 Magic Quadrant for Mobile Marketing Platforms. It was among 13 vendors evaluated in the report. This is the third consecutive year that Swrve has been placed in the Leaders quadrant. Swrve is a digital marketing and customer engagement platform that enables the world's largest brands to scale communications to millions of customers, and meet the exact needs of each customer wherever they are, and…

Digital commerce pioneer Oro, Inc., announced that OroCommerce, the No. 1 open source digital commerce platform built for manufacturers, distributors, and suppliers, was recognized by Gartner in its 2020 Magic Quadrant for Digital Commerce. Gartner is the world's leading research and advisory company. OroCommerce is the only platform in the market to be designed first and foremost for the needs of B2B sellers, while still offering a full range of modular B2C services and additional features for the business-to-government…

2020 report scored RichRelevance highly on marketing features such as predictive journey optimization, real-time streaming architecture, data science advancements, and strategy controlled marketing orchestration, powered by Xen AI RichRelevance, the global leader in omnichannel experience personalization is named a 'Leader' in the 2020 Gartner Magic Quadrant for Personalization Engines for the second year in a row. Gartner evaluated 13 vendors in the benchmark research and industry guide on providers of Personalization…

Zendesk has been named as a leader in Gartner’s 2020 Magic Quadrant for the CRM Customer Engagement Center. Gartner has named Salesforce as a clear leader in the quadrant, with other CRM systems like Pega, Oracle, ServiceNow and Microsoft also maintaining their leadership positions. In recent times, we have seen significant innovations and investments into the CRM Customer Engagement Centers. Interestingly, Gartner has named SAP as a challenger, and SugarCRM, and Zoho CRM as the niche players in its latest report.…

Pegasystems Inc. , the software company empowering digital transformation at the world's leading enterprises, today announced it has been named a Visionary in the Gartner Magic Quadrant for Multichannel Marketing Hubs (1) report. Gartner evaluated 19 marketing software vendors against 15 different criteria on their ability to execute and completeness of vision. This is the third consecutive year Pega has improved its position on 'completeness of vision' and 'ability to execute' in this report. Pega Customer Decision Hub™ …

Cisco AppDynamics Positioned Highest for Ability to Execute Among All Vendors for Business iQ AppDynamics, a Cisco company, today announced that it is positioned highest in Ability to Execute in the latest Gartner Magic Quadrant for Application Performance Monitoring. This is the eighth consecutive time Cisco AppDynamics has been positioned as a Leader in the report. Gartner’s Ability to Execute axis recognizes vendors for their product and service delivery, overall viability, sales execution/pricing, market…

ASG Technologies, a leading provider of solutions for the information-powered enterprise, announced its Data Intelligence solution (ASG DI) has been named Data Management Solution of the Year in the Data Breakthrough Awards. The awards honor excellence and recognize the success of data companies, technologies and products, with over 1,500 nominations submitted from across the world. “In this era of digital business, organizations must have the right tools in place to ensure they can trust their data, remain compliant and…