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Salsify Named a Cool Vendor in the June 2020 Cool Vendors in Digital Commerce Report by Gartner

Vendors recognized in the report are interesting, new and innovative Salsify, a product experience management (PXM) platform that helps brands win on the digital shelf, announced that they have been named a Cool Vendor in Gartner's June 2020 report Cool Vendors in Digital Commerce. The report states, "Whether your primary market is B2B or B2C, the digital world creates ever-increasing expectations for convenience and usability across myriad channels. Meeting customer expectations requires vigilance and powerful tools…

Bold BI Adds New Embedded Features and Customization for BI Software

Bold BI makes it easier to customize and deploy dashboards for every user Syncfusion, Inc., is pleased to announce the latest version of Bold BI, its cloud-neutral business intelligence dashboard solution, for both its Enterprise and Embedded versions. Bold BI Embedded now provides a new JavaScript SDK that allows users to easily embed dashboards into a web application in a secure manner. In addition, it provides enterprise-grade dashboards that create more powerful data visualization and allow users to analyze data in…

Observe, Listen, then Speak: Why Soft Skills are Still Crucial to Sellers

There are many concrete and measurable skills, also known as hard skills, that a salesperson must learn to have a successful sales career. A proficiency in CRM and sales enablement technology; conducting the right kind of research; and the ability to interpret data, whether from a win/loss analysis, content analytics, or somewhere in between, are just a few of them. These skills are becoming increasingly more important, too, with recent analysis from Gartner finding that greater emphasis is being put on sellers being…

Uniphore Named in the 2020 Gartner Cool Vendors in CRM Customer Service and Support Report

Seven years after being recognized as a Cool Vendor in Human-Machine Interfaces1, Gartner revisits Uniphore and writes about “Where are they Now” Uniphore, an early conversation service automation category leader, today announced that Gartner has written up additional information on the company within the “Where Are They Now?” section of the 2020 Cool Vendors in CRM Customer Service and Support2 report. Gartner states in the report, “This research does not constitute an exhaustive list of vendors in any given technology…

Zoomin Named a “Cool Vendor” by Gartner

Leading Analyst Firm Selects Innovative Companies in CRM Customer Service & Support Zoomin, a leading provider of knowledge orchestration technology backed by Bessemer Venture Partners and Salesforce Ventures, today announced it was named a Cool Vendor in Gartner’s 2020 Cool Vendors in CRM Customer Service & Support report. The report evaluates interesting vendors that offer innovative uses of technology in a bid to create great customer service. As Gartner’s report points out, "The message is becoming clearer: to…

Creatio Recognized in 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center

Creatio, a global software company providing a leading low-code platform for process management and CRM, today announced it has been recognized in the June 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center. The report evaluated 16 vendors based on their ability to execute and for completeness of vision. According to Gartner, "The current reshaping of the customer engagement center (CEC) market is characteristic of the consolidation of the customer service technology market. Customer service and support…

Kustomer Recognized in the June 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center

Evaluation based on ability to execute and for completeness of vision Kustomer,  the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announces today that it has been named in Gartner's Magic Quadrant for the CRM Customer Engagement Center report, published on June 4, 2020  by the research and advisory firm. This is the first time that Kustomer has been recognized in the report and we believe this recognition underscores the company's important role in the space, where…

Pegasystems Named a Leader in Gartner’s Magic Quadrant for the CRM Customer Engagement Center for 11th Consecutive Year

Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced it has been named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center (1) for the 11th consecutive year. In the report, Gartner evaluated 16 CRM vendors based on their completeness of vision and ability to execute. According to Gartner, "Gartner defines the CEC market as the market for software applications used to provide customer service and support by engaging intelligently —…

ServiceNow Named a Leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center

ServiceNow’s CSM solutions reimagine the customer experience to empower agents and drive fierce customer loyalty ServiceNow, the company that makes work, work better for people, has been named a Leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center. ServiceNow was evaluated for its Customer Service Management (CSM) workflow product. The company improved its position on the ability to execute and completeness of vision axes compared to the previous year. With CSM, ServiceNow is the only…

Verint Only Vendor Recognized by Gartner in the 2020 Magic Quadrants for the CRM Customer Engagement Center

Verint Systems Inc., The Customer Engagement Company, today announced its recognition in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center* (CEC) report, published June 4, 2020, by the research and advisory firm. In addition to being recognized in this report, the firm also named Verint a Leader in its Magic Quadrant for Workforce Engagement Management (WEM) research earlier this year. In this month’s CEC report, Verint was evaluated on 15 criteria across two key areas—ability to execute and completeness…

Freshworks Named a Visionary in Gartner’s Magic Quadrant for CRM Customer Engagement Center

Freshworks is only vendor to be recognized as a Visionary for its Freshdesk Omnichannel helpdesk software Freshworks Inc., the customer engagement software company, announced it is the only company named a Visionary in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.* Freshworks was evaluated for its cloud-based omnichannel customer support software, Freshdesk Omnichannel. This comes on the heels of Gartner evaluating multiple products across Freshworks' portfolio for Magic Quadrants including the CRM,…

Elixir Technologies Corporation is recognized as a 2020 Gartner Peer Insights Customers’ Choice for Customer Communications Management

Elixir Technologies Corporation, a leading provider of Customer Communications Management solutions, announced that they have been designated a Customers’ Choice vendor in the April 2020 Gartner Peer Insights ‘Voice of the Customer’: Customer Communications Management report. Gartner defines Customer Communications Management as “both a strategy and a market fulfilled by applications that improve the creation, delivery, storage and retrieval of outbound and interactive communications.” Marketing Technology News: Payment…

ALTR Named a Cool Vendor by Gartner

Recognized in the May 2020 Cool Vendors in Blockchain Technology Report ALTR Data Security-as-a-Service (DSaaS) Brings Fast and Scalable Governance, Observability and Protection to Cloud Data, Assists with CCPA/GDPR and PCI DSS Compliance ALTR, developer of the most advanced data governance and protection technology on the market, has been recognized as a Cool Vendor in the May 2020 Cool Vendors in Blockchain Technology report by research and advisory firm Gartner, Inc. Access to the full report, as well as other Gartner…

AX Semantics Launches Content Generation Software for Pharmaceutical Sector

HIPAA-compliant technology allows pharmaceutical companies to automate the laborious process of writing regulatory Clinical Study Reports on medications and bring them to market up to 40% faster AX Semantics, an AI-powered, Natural Language Generation (NLG) market leader, announced a new range of HIPAA-compliant content generation software for the pharmaceutical sector, which will allow pharmaceutical companies to generate regulatory Clinical Study Reports (CSRs) on medications up to 40% faster by automating 30% of writing…

Glia Named a Gartner Cool Vendor in CRM Customer Service and Support

Glia, a leader in Digital Customer Service solutions, announced that it has been recognized by Gartner in their 2020 report "Cool Vendors in CRM Customer Service and Support."1 Gartner's Cool Vendors research is designed to highlight interesting, new and innovative vendors, products and services. The report states that "Engaging customers through digital channels is an imperative for most organizations focused on both B2B and B2C customers." Further, Gartner states that "it is clear that organizations with more mature…

Optimove Recognized as a Challenger in the Gartner Magic Quadrant for Multichannel Marketing Hubs

Top MarTech RADAR-listed company, Optimove has announced today that Gartner has identified it as a Challenger in its 2020 Magic Quadrant for Multichannel Marketing Hubs. This is the first year Optimove has been positioned in the Challengers quadrant and third consecutive year that it has been included in this market’s Magic Quadrant. The previous two inclusions were as a Niche Player. Gartner defines the multichannel marketing hub as a technology that "orchestrates a company's communications with and offers to customer…

Resulticks Named to Gartner Magic Quadrant for Fourth Year in a Row

Resulticks, the world's fastest-growing real-time conversation marketing cloud solutions provider, has been named by Gartner to the May 2020 Magic Quadrant for Multichannel Marketing Hubs*(MMH). This marks the fourth consecutive time since the company's founding just eight years ago that Resulticks has been placed in the Gartner Magic Quadrant. Marketing Technology News: REaD Group Acquires UK Changes’ Assets Redickaa Subrammanian, CEO and co-founder of Resulticks, said, "I believe Resulticks' repeated…

FatPipe Networks Appoints AT&T Business Solutions Vice President of Technical Sales as New Senior Vice President of Strategic Business

FatPipe Networks, the inventor and multiple patent holder of SD-WAN technology, announced today that Mr. Phil Hinson has joined the FatPipe senior management team as Senior Vice President of Strategic Business. Marketing Technology News: MERGE Earns Sitecore Platinum Partner Status, Invitation to Sitecore Partner Advisory Council Group Mr. Hinson previously was Vice President of Sales and Vice President of Technical Sales at AT&T and prior to that was Vice President of Sales at Bell South Telecommunications. At…

MPO Recognized as “Visionary” in Gartner Magic Quadrant

Global Cloud Platform Offers a Revolutionary Approach to MESCBNs MPO today announced their recognition by Gartner as the sole “Visionary” in the 2020 Magic Quadrant for Multienterprise Supply Chain Business Networks. This milestone validates MPO’s mission to empower companies to boost both customer experience and operational excellence with a unique, customer- and order-centric approach to multi-party supply chain orchestration. “For most companies, the value chain consists of 80% of external network activities. By…

TigerGraph Named a 2020 “Cool Vendor” in Gartner’s Cool Vendors in Data Management Report

Cool Vendor report recognizes “interesting, new and innovative vendors, products and services” TigerGraph, the only scalable graph database for the enterprise, announced the company has been named a “Cool Vendor” in Gartner’s May 2020 Cool Vendors in Data Management report1. According to the report, “Augmented capabilities are becoming the major differentiators for today’s data management solutions. These Cool Vendors offer data and analytics leaders ways to connect, ingest, analyze and share data more quickly and at a…